Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made a special person very close to me happy at a very hard time. Beautiful flowers 💐 at excellent prices, excellent service once again from Serenata. Thank you”

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Posted 6 years ago

“Very prompt delivery. Ordered a plant the night before and it was delivered at lunchtime the following day. Excellent quality and brilliant customer service. Highly recommended.”

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Posted 6 years ago

“My sister and brother in law are delighted with their flowers. I was most impressed by your efficiency, very prompt service and in keeping me informed throughout the day. Thank you very much.”

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Posted 6 years ago

“Made my wife happy !!! Not often she gets surprises. But this one was lovely. So I feel chuffed with my choice. Thank you.”

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Posted 6 years ago

“Excellent service and very good value for money.”

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Posted 6 years ago

“My sister in law was delighted with this bouquet (Aztec Sun) and loved the colours.”

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Posted 6 years ago

“Excellent fresh flowers well packed and delivered on time.”

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Posted 6 years ago

“Unfortunately had to cancel my order but no problems with getting a refund. very polite and professional service thank you.”

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Posted 6 years ago

“Prompt and efficient service.”

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Posted 6 years ago

“Effortless ordering good accurate displays”

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Posted 6 years ago

“Beautiful flowers ...definitely I will buy again from you .This was a gift and she enjoyed the flowers. Thanks”

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Posted 6 years ago

“We were very impressed with the service and prompt replies and information of the status, also the amusing emails.”

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Posted 6 years ago

“A birthday gift for my daughter. She said the flowers are beautiful and the chocolates yummy. Very happy with your service and delivery. Many thanks, will definitely order from you again”

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Posted 6 years ago

“delivered on time in excellent condition”

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Posted 6 years ago

“Beautiful display and delivered on the day very easy to order from Australia to England”

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Posted 6 years ago

“Excellent quality flowers and bottle of bubbles delivered to my niece in her birthday. Flowers stunning. Easy to order.”

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Posted 6 years ago

“I ordered the Bali Hai bouquet for my Sister-in-law's birthday she said they were gorgeous. A little bit different to the more traditional bouquets, a little bit exotic and very pretty.”

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Posted 6 years ago

“Excellent service, haven't used Serenata flowers before but will do so in the future!! Such good value.”

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Posted 6 years ago

“Site easy to use and excellent service - Flowers beautiful”

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Posted 6 years ago

“Luxury roses were actually luxury, really impressive. afternoon delivery took place at 12.01........... good timing.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews