Serenata Flowers Reviews

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the service twice now and I have been kept informed from ordering to the flowers being delivered. Both times I have been contacted by the recipient that the flowers were beautiful. I did not buy the largest and most expensive either! One bouquette was in the South of England and the second in the North of England.”

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Posted 7 years ago

“Very easy to order and I love that they let you know when the delivery has been made.”

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Posted 7 years ago

“Service was great; delivery updates were amusing as was the card enclosed with the flowers sent to a friend.”

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Posted 7 years ago

“Both recipients received their flowers on the right days and were delighted with their gifts. They even sent me photos thanking me for their surprises as they are going through a tough time at the moment. Brought smiles to their faces and tears to their eyes. Thank you x”

Serenata Flowers 5 star review on 26th February 2018

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Posted 7 years ago

“Very easy transaction excellent value speedy delivery”

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Posted 7 years ago

“Fast efficient delivery of great floral displays”

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Posted 7 years ago

“Always delivered on time fresh and well presented,”

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Posted 7 years ago

“Quick and easy to use. Flower and vase were much appreciated. Kept up to date as to delivery. Very efficient.”

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Posted 7 years ago

“The reviews on this company were great, that's the reason I used them. I have to say all the reviews were totally justified! The flowers I chose were for a retirement and they were beautiful! For 24.99 with free delivery they are the best I have used in a long time, and the lady who received them was delighted with them! \definitely use this company again.”

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Posted 7 years ago

“very good service delivered on sunday....very pleased”

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Posted 7 years ago

“The ladies that received the flower said the flowers were beautiful this is my first time using Serenata and I will use again”

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Posted 7 years ago

“ORDERED ROSE BUSH LATE AFTERNOON, DELIVERED NEXT MORNING HAVENT SEEN THEM MYSELF BUT RECIPIENT VERY PLEASED, SAID IT WAS BEAUTIFUL. WILL DEFINETLEY USE AGAIN AND RECCOMMEND”

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Posted 7 years ago

“So so pleased with this company, I did a late order the previous night as it was a last minute thought. Very pleased with how quick and how lovely the flowers were! Excellent service. Excellent company! Keep up the great service!”

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Posted 7 years ago

“The flowers were rated 'beautiful' by the recipient and made a very unwell lady very happy.”

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Posted 7 years ago

“The flowers were ordered just before 9pm and arrived the next day they were beautiful and it made my daughter in laws day. excellent service thank you”

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Posted 7 years ago

“I was able to order quite easily the appropriate flowers for a friend's funeral. The flowers didn't cost the earth, and were delivered on time direct to the Funeral Director, who conveyed them to the funeral, where we saw them yesterday. They were beautiful. Thank you.”

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Posted 7 years ago

“First time i've used your service won't be the last flowers were lovely delivered on time with a smile thankyou my wife loved the suprise.”

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Posted 7 years ago

“Beautiful flowers arrived on time”

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Posted 7 years ago

“The flowers I ordered were beautiful and delivered on time - plus I was kept informed regularly as to when the delivery would arrive.”

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Posted 7 years ago

“Prompt delivery within stated time zone.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews