Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had ordered three different bouquets of flowers since April 2017. Two bouquets to Liverpool and One to Mansfield. Feedback ! they were beautiful and delivered the next day.”

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Posted 7 years ago

“Excellent service, great flowers, quick delivery, reasonably priced and great at keeping you updated in delivery.”

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Posted 7 years ago

“This is the second time I have used Serenata Flowers to send to my wife for her birthday and for Valentines day. She was so delighted on both occasions she sent me images, they weretruly beautiful. Next up is our wedding anniversary so I will definitely be using your company again plus for the foreseeable future. Thank you from both of us.”

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Posted 7 years ago

“I’m currently in Cape Town and one of my best friends lives in Northern Ireland. It was her ‘special’ birthday and I found Serenata online. I usually worry that having flowers delivered the recipient is too embarrassed to say if they were disappointed - but we got to FaceTime and I saw the pretty pink orchids in situ. They looked fresh plentiful and beautiful. I’ll definitely use you again. Next time for Mothering Sunday!”

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Posted 7 years ago

“The lady who received the f,lowers said they were excellant”

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Posted 7 years ago

“Flowers were for my sister who has recently had major surgery. She said they were lovely! I was impressed with the service and the fact that I was kept up to date with the progress of the delivery.”

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Posted 7 years ago

“Easy to use and delivered as promised !”

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Posted 7 years ago

“Simple service , quick and good updated communication, hassles free and beautiful flowers .”

Serenata Flowers 5 star review on 24th February 2018

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Posted 7 years ago

“Easy to order and every time I have used them the flowers have been delivered on time and I have been kept informed as to the status of the delivery the recipients have always said how lovely the flowers are very pleased”

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Posted 7 years ago

“such a friendly service. Kept me informed and arrived just as promised. Love the humour in the emails and the recipient loved the flowers and chocolates.”

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Posted 7 years ago

“I ordered a Valentines gift for my wife from Serenata Flowers, the whole process was effortless, great gift that was extremely well received and appreciated. Wonderful customer service and a flawless experience for the customer, all in all I am very happy and satisfied and would rate Serenata Flowers as the best. Thank you.”

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Posted 7 years ago

“Lovely flowers that made people happy and bang on time delivery thanks!”

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Posted 7 years ago

“Punctual delivery. Informed on delivery. Good price. Recipient says plant is lovely.”

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Posted 7 years ago

“Excellent service, arrived when advised, kept me informed of delivery, a month on and they still look amazing, worth every penny.”

Serenata Flowers 5 star review on 23rd February 2018

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Posted 7 years ago

“Very prompt service. Lovely flowers.”

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Posted 7 years ago

“The recipient was thrilled with her flowers and having packed for moving was especially pleased that they were in a nice case.Would highly recommend Seranata flowers.From the minute of ordering to the time delivered I was kept informed where they were.”

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Posted 7 years ago

“Speedy, beautiful flowers would recommend”

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Posted 7 years ago

“Places a last minute order for flowers to be delivered for a sick friend. Delivered in less than 24hrs, kept up to date on delivery progress and when delivered. Excellent service”

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Posted 7 years ago

“First time I ordered from here and I can honestly say I wouldn't again!! The arrangement looked nothing like picture! And by time the buds opened the rest of flowers had died. Some arrived damaged and when I complained I got no where with it. I used this company as last minute option. NEVER AGAIN!!! Done 5* so it would be shown.”

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Posted 7 years ago

“Great service. Great product. Great communication. Great price.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews