Serenata Flowers Reviews

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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Returns

Customer Service

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How quickly does Serenata Flowers resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is Serenata Flowers resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

69.77%

Industry Average

“ Fab price, brilliant customer service, they arrived on the correct day and in perfect condition. Lovely and colourful ”

- Gemma Louise Fleet

“ Tried Serenata Flowers for the first time. Ordered from Australia for delivery in Kent, UK the next day. Receiver emailed me two days later to say what a beautiful arrangement she had received. I will be using Serenata again in the future, their price and delivery are superb. Well done, you deserve a brilliant review, great customer service. ”

- AL & Gail Davis

“ I requested next day delivery, they did not arrive! I felt compelled to contact my friend to ask her to advise me when she had received them which was very disappointing! I had to email customer service twice before being advised the flowers had been damaged in transit and that they could either try to redeliver or I could have a refund! Even though they did apologise I felt I had lost faith in the service and requested a refund. ”

- Anonymous

Serenata Flowers Reviews

Customer Service - Average