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SG Petch Reviews

4.8 Rating 5,373 Reviews
94 %
of reviewers recommend SG Petch
4.8
Based on 5,373 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read SG Petch Reviews
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Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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SG Petch 5 star review on 20th May 2025
Natalie Ablewhite
SG Petch 5 star review on 19th May 2025
Anthony Edward Mcclelland MBE
SG Petch 5 star review on 22nd April 2025
George Williams
SG Petch 5 star review on 16th April 2025
Lauren Rafferty
SG Petch 5 star review on 14th April 2025
Donna Campbell
SG Petch 5 star review on 31st March 2025
Roberto Van Vlijmen
SG Petch 5 star review on 24th March 2025
Audrey THOMPSON
181
Anonymous
Anonymous  // 01/01/2019
All staff were very nice and welcome ing
Helpful Report
Posted 10 years ago
Jean, thank you for taking the time to review your car buying experience with us. Enjoy your new car!
Posted 10 years ago
I ordered my new car in January 2015 and was advised that it would be delivered between the end of February and the beginning of March. During this time the sales representative I dealt with left, leaving no one dealing with my order. In February, after initially calling SG Petch for an update, I received a call from a new sales representative stating that my car would arriving mid March. My car finally arrived and was registered on 31 March (A month later than I was advised when I placed the order). The Manager has apologised for the delay and given me a free first service. I have to say that I love the car, and after a slow start, the customer service did improve. Had I continued dealing with the first sales rep I think I would have cancelled my order. The Manager and second sales rep saved the day.
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Posted 10 years ago
Very happy with the customer service and the quality of the used cars, a good impression and would use them again. However not happy with the 3 day delay with direct debit card for paying for it.
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Posted 10 years ago
Very good sales service, .... made you very welcome, and a good deal... very happy .... i hope the aftersales service is just as good, everytime i bring in my car for it`s service etc...? thankyou very much indeed...SG PETCH.
Helpful Report
Posted 10 years ago
Paul, it's great to hear you were made to feel welcome and got a good deal. We'll pass on your comments to Gary, he'll be delighted. See you for your 1st service and thank you for your review. SG Petch York
Posted 10 years ago
The comments the service was GOOD .THE only comments are .on the collection day WE paid the rep via credit card £399. for a 3 year period regarding scratches since then I have had no details from you whatsoever. I, would welcome YOUR comments regarding this ,also I maybe interested in a 3 year service package. I await your comments. PETER THOMPSON
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Posted 10 years ago
Salesperson wasn't pushy. She didn't try to sell other things such as paint polish, Mats, insurance to cover insurance, scotch guard etc. etc. Chelsey was knowledgable and questions she didn't know the answer to she found out for us.
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Posted 10 years ago
Service from the salesman was professional everything as promised
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Posted 10 years ago
Hi Marion, thank you for taking the time to write a review. We'll pass on your comments to Mike for you. Enjoy your new car! SG Petch Darlington
Posted 10 years ago
SG Petch is rated 4.8 based on 5,373 reviews