SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful. Very pleased with my overall experience.”

Helpful Report

Posted 11 years ago

Fiona, thank you for submitting a review of your car buying experience with us. Enjoy your new car!

Posted 11 years ago

“Martin helped us with the purchase of our new Sportage KX4. He came up with a fabulous deal and gave me an excellent price for my old car. We will be going back to see Martin when my husband is ready to trade his car in later this year”

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Posted 11 years ago

“Throughout the whole process of buying the new car those that I spoke to were very helpful and knowledgeable about the cars. Mr Kevin Jackson the salesman that I dealt with was excellent from start to finish. I made the experience enjoyable for me and my family. I would certainly recommend SG Petch. Stewart”

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Posted 11 years ago

Stewart, thank you for writing a review and your recommendation. We've forwarded your comments onto Kevin for you, he'll be delighted.

Posted 11 years ago

“excellent from start to finish have informed Hyundai feedback at 10 all the way through . special mention for Jordan Marshall . have recommended sg petch to all my friends .”

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Posted 11 years ago

Ian, Jordan will be over the moon with your comments, we'll certainly let him know. We appreciate you taking the time to submit a review and thank you for the recommendation. Enjoy your new Hyundai! SG Petch Durham

Posted 11 years ago

“Very good sales service, .... made you very welcome, and a good deal... very happy .... i hope the aftersales service is just as good, everytime i bring in my car for it`s service etc...? thankyou very much indeed...SG PETCH.”

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Posted 11 years ago

Paul, it's great to hear you were made to feel welcome and got a good deal. We'll pass on your comments to Gary, he'll be delighted. See you for your 1st service and thank you for your review. SG Petch York

Posted 11 years ago

“Sales assistant was very knowledgeable about the car i purchased and thorough in all aspects required . many thanks. Shaun Donna Pagdin”

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Posted 11 years ago

Hi Shaun, thank you for writing a review. We'll pass your comments on to Mike Whitaker, he'll be thrilled. Enjoy your new car! SG Petch York

Posted 11 years ago

“went wrong at every stage , very disappointing , 2 weeks later still waiting for the payment of the part ex from them !!”

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Posted 11 years ago

Hi Simon, many thanks for taking the time to write a review. Sorry to hear things didn't go well with your purchase. We've forwarded the information onto the branch, so hopefully everything will be sorted soon!

Posted 11 years ago

“Very pleased. No pushy sales persons. Would recommend to friends and family”

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Posted 11 years ago

Hi Jill, thank you for the recommendation and writing a review. Enjoy your new car!

Posted 11 years ago

“George and the team were very friendly and helpful. I would definately recommend buying a car from this garage. Superb service.”

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Posted 11 years ago

Nicola, many thanks for the feedback. Great to hear you got good service. We'll pass on your comments to George for you. SG Petch York

Posted 11 years ago

“Nissan staff were very polite and very helpful in helping us to identify our new car we couldn't of asked for better service.”

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Posted 11 years ago

Leslie, that's great to hear and thank you for taking the time to write a review. Enjoy your new Nissan! SG Petch Durham

Posted 11 years ago

“Nick the salesman was great not pushy in any way he knew all answers to my questions and let me have a long test drive I couldn't fault the service from start to finish now driving just what I wanted thank you”

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Posted 11 years ago

Christine, we'll pass on your comments to Nick, he'll be delighted. We really appreciate you taking the time to write a review. Enjoy your new car!

Posted 11 years ago

“Friendly service, not "pushy", but careful. schedule of delivery etc., kept. Helpful arrangement of DVLA requirements so that all was done properly. Good to be a returning customer”

Helpful Report

Posted 11 years ago

Michael, it's great to hear you're still getting good service. Thank you for coming back to us and for taking the time to submit a review. We'll pass on your comments to George. Enjoy your new car! SG Petch York

Posted 11 years ago

“Although the sale of the car went very smothly I was then disappointed with the following service once the car was purchased. We collected the car on 20/3/15.: 1. 26/3/15. 6 days after purchase i rang to advise that the steering wheel vibrated when approaching 70mph. The receptionist initially suggested I ring back the following day as the Salesman who sold me the car was not in. When pressed to see if there was another member of staff that could assist, I was told that there were 2 salesmen in and that they were currently with customers but it would be up to them if they wanted to help me or not. A salesman then returned my call 3 hours later to advise me that it was a safety feature!!! When he then rang me back 10 mins later, he said that it was the tracking. Advised a date of 10/4/15 to have it rectified. After futher discussion it was booked in the following day. 2. There was no manual with the car. I was told that they were going to order it. Still waiting to hear that it is available.”

Helpful Report

Posted 11 years ago

Hi Derek, Sorry to hear about your experience after purchase, we certainly made a bit of a mess of it! I have spoken with all involved to ensure this doesn’t happen again. I believe you now have a manual for the car. If you have any further issues please feel free to contact me direct. Kind Regards John Sedgwick General Manager.

Posted 11 years ago

“Hi Just bought a Mazda 6 from S G Petch at durham excellent service and customer care would like to thank Alan Copeland in sales for his attentive service in addition delivery 2 days ahead of due date Thanks Bill Bain”

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Posted 11 years ago

“Sales staff were faultless, They kept me informed of everything going on, the car were presented and demonstrated well. Just one small point, my emergency kit is missing but will pop in sometime. David”

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Posted 11 years ago

“great service made you welcome excellent alround”

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Posted 11 years ago

“Bought a new Hyundai i10 from saleesman Eric - service was excellent and got a really good deal. I absolutely love my new car and am so pleased I opted for a new car rather than a used one. I now have worry-free motoring for at least the next 5 years due to the 5 year warranty from Hyundai and free breakdown cover.”

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Posted 11 years ago

“The comments the service was GOOD .THE only comments are .on the collection day WE paid the rep via credit card £399. for a 3 year period regarding scratches since then I have had no details from you whatsoever. I, would welcome YOUR comments regarding this ,also I maybe interested in a 3 year service package. I await your comments. PETER THOMPSON”

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Posted 11 years ago

“My wife and I have owned Mazda cars for over 30 years and it seemed obvious to continue that trend. We can honestly say that our latest purchase experience was indeed a pleasure. No high pitched salesmanship, just a solid team helping us through the process, explaining the options available to enable us to make the right purchase. We would like to highlight and commend one of your team in particular. Adam Grant, a young salesman at SG Petch – Mazda, Durham. He was pleasant, helpful and very caring. Nothing was a problem to him. Indeed he was a breath of fresh air, far removed from the stereotypical car salesman of some Mazda sales reps we had dealt with in the past. In fact he even came in on his day off to ensure that he completed the whole purchase and handover process with us. Beyond a doubt he is a credit to Mazda. Now to the vehicle. We bought a Mazda 3 SE-L Nav and are delighted with it. It is a pleasure to drive and has only one drawback for us, not being able to see where the bonnet and front wings end. When we discussed this with the Mazda team they came up with a sound solution. So we look forward to many happy years of happy driving. Thank you Mazda. Thank you to the Mazda team. (Five stars all round).”

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Posted 11 years ago

“All members of staff extremely friendly and helpful. Requested to pick up my car early and despite being busy they managed to meet my needs whilst keeping my self and other customers happy!”

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Posted 11 years ago

SG Petch is rated 4.8 based on 5,373 reviews