SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I called in to look at the cars, Alex was very helpful even though i made it clear i wasn't going to purchase the car that day, he spent a good 30 minutes talking to me, explaining some of the options and generally being a nice guy. Then i returned when i had made up my mind, i headed straight for Alex. He was extremely busy so he asked Alan to look after me. Alan was brilliant also (guess it must be a job requirement). He explained about the different Mazda 6 models, going through the differences between them etc. He made the test drive comfortable, (i have had 2 new cars recently and had never been on a test drive). Then he went through the best finance package with me. The staff there are very pleasant and can't do enough for you, even when the showroom is getting a make over. Overall i would suggest anyone looking for a Mazda should definitely call in there. I even tried to convince a family member to buy a Mazda 2.”

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Posted 11 years ago

“Your young salesman Gareth sold us two cars and we didn't feel a thing No pressure, no avoiding awkward questions, he contacted us when he said he would good tea and hot chocolate I love him almost as much as my wonderful quirky fiat!”

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Posted 11 years ago

Joan, many thanks for your kind words and review. We'll forward onto Gareth, he'll be made up! Enjoy your new cars! Regards SG Petch Middlesbrough

Posted 11 years ago

“I was very pleased with my experience when buy7ing my new car at Petch's. Your salesman Mr.David Hutchinson Jr. was excellent, very professional”

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Posted 11 years ago

Mr Pearson, thank you very much for submitting a review. We've forwarded your comments onto David, he'll be very pleased. Enjoy your new car! Regards SG Petch Darlington

Posted 11 years ago

“my wife and i must give Tony Hill a special mention for all the help and advice he gave us he really went the extra mile to get us the car we opted for a really first class service, also a special mention must be given to Rebecca Mitchell who secured the finance for us and also to all the backroom staff a special thanks.”

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Posted 11 years ago

Geoffrey, thank you for taking the time to write a review. We'll pass on your comments to Tony, Rebecca and the rest of team on your behalf. Enjoy your new car!

Posted 11 years ago

“Excellent information and clear explanations of the Mazda CX-5 given by Alex Head. All questions answered; deadlines met; communication good between sale and delivery; no disappointments throughout the purchase. Well satisfied.”

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Posted 11 years ago

Stephen, many thanks for leaving a review. We'll forward your comments onto Alex, he'll be delighted. Enjoy your new Mazda CX-5! SG Petch Durham

Posted 11 years ago

“I'm being completely honest here, the service was friendly and I was treated very well, unfortunately the model of car I'd asked for wasn't ordered and the mistake was only noticed on the pickup day, I did come to an acceptable compromise but can't help being a little disappointed, also 3 weeks later and I'm still waiting for something that should have been included in the car, I'm not put off from this dealer but it has taught me to check paperwork thoroughly in future!”

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Posted 11 years ago

“Always an excellent service. Staff knowledgeable, friendly and helpful. Recently bought a car in Darlington, salesman Kevin was excellent.”

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Posted 11 years ago

Glenyce, we'll pass on your comments to Kevin, we're sure he'll be delighted. Thank you for taking the time to write a review and enjoy your new Fiat! SG Petch Darlington

Posted 11 years ago

“Great service, great car. I would recommend this garage without reservation.”

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Posted 11 years ago

Maria, many thanks for your recommendation and taking the time to write a review. Enjoy your new car!

Posted 11 years ago

“All staff were very nice and welcome ing”

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Posted 11 years ago

Jean, thank you for taking the time to review your car buying experience with us. Enjoy your new car!

Posted 11 years ago

“The sales rep seemed to be well informed,but front line staff came across unprofessional calling potential customers honey and love? When the order was placed and paperwork came through there were several errors which meant phonecalls and journeys back to the dealership. The actual dealership was bright and airey with a good feel to it, the vehicles were vids played well and optional extras and merchandise were available to view. The only downside was the sales rep must have been a smoker as he smelt strongly of cigarettes which was very unpleasant and did not match the high standards of the sales environment. The sales rep was hard to contact with subsequent questions an rarely returned calls.”

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Posted 11 years ago

“I ordered my new car in January 2015 and was advised that it would be delivered between the end of February and the beginning of March. During this time the sales representative I dealt with left, leaving no one dealing with my order. In February, after initially calling SG Petch for an update, I received a call from a new sales representative stating that my car would arriving mid March. My car finally arrived and was registered on 31 March (A month later than I was advised when I placed the order). The Manager has apologised for the delay and given me a free first service. I have to say that I love the car, and after a slow start, the customer service did improve. Had I continued dealing with the first sales rep I think I would have cancelled my order. The Manager and second sales rep saved the day.”

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Posted 11 years ago

“Great customer care told me everything I needed to know about my car.”

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Posted 11 years ago

“Very happy with the customer service and the quality of the used cars, a good impression and would use them again. However not happy with the 3 day delay with direct debit card for paying for it.”

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Posted 11 years ago

“A thoroughly pleasant new car experience for a change. Our sales person, Martin, went the extra mile to ensure we got the right deal at the right time. The car was ready at the time agreed and Martin took the time to explain all the bells and whistles. First class service from S G Petch. J + P, York”

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Posted 11 years ago

“Bought a seat Ibiza fr 1.4 brilliant car. But car salesman was poor kept on giving me different dates for when my car is ready. I had to travel there and back about 4-6 times even before I got the car. Then when he gave me the date to pick up me car it was the 30th March and I asked him to see if I can swap my insurance over he said yes because your definitely getting it Monday. So I swapped my insurance over then a couple hours later I got a phonecall of the salesman and he said I will be getting it on Tuesday 31st so since I swapped my insurance over I had no car for a day and a half so I couldn't go to work. So anyways, he gave me a time to pick up my car on Tuesday 31st March which was 1 30 I was the for 1 20. I was waiting ages for my car to arrive I was waiting for an hour and a half for it to be ready for me to drive away. However he brought a car out which wasn't even mine I orded a 3dr 1.4 Ibiza fr he brought out a 5dr Ibiza out he was saying it was mine but it had the wrong licence plate on. So I had to go back home for another hour and a half so they can get my actual car ready for me! So I came back after another hour and a half wait I came to pick it up and it was my actual it was stunning but I had to wait a further 10 to 15 mins because they couldn't find my front licence plate!! It was a very poor salesman and cost me money with his info and dates he gave me! Stunning car Terrible salesmanship”

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Posted 11 years ago

Dear Anthony, please accept my sincerest apologies as this salesman not only let you down, but also himself, his colleagues and the company as a whole. And just to make you aware, the salesman who dealt with you no longer works for SG Petch. We hope the actions of one individual hasn't put you off dealing with SG Petch as a whole. If you have any further issues please feel free to contact me direct. Thank you for taking the time to feedback to us and glad you’re enjoying your new car! Kind Regards Sam Petch Sales Director

Posted 10 years ago

“All the staff were very polite and friendly,nothing was too much trouble. I had been to other garages and did'nt get satisfaction from them but at this one George Hope listened to what I wanted and that is why I bought my car from him. I would be very pleased to recommend them to anyone.”

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Posted 11 years ago

“I found the salesman very helpfull he kept me informed he was a real nice guy”

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Posted 11 years ago

“I've bought my car last recently and I'm absolutely happy about your services. The sales executive Alan Copeland helped me - about any my questions. Hi is a really professional.”

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Posted 11 years ago

“Excellent service from all at SG Petch”

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Posted 11 years ago

“Very helpful, this is the second cr we have bought from Darlington and will certainly return.”

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Posted 11 years ago

SG Petch is rated 4.8 based on 5,373 reviews