SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very happy with the service we received right from our arrival at SG Petch. I had wanted a Mito for a long timne but we were also considering changing our Jeep for another Jeep. Andy, the salesman was very knowledgeable on both brands and what he didn't know he found out for us. My initial test drive of the Mito was disappointing as it was underpowered compared to the car I was driving at the time. Andy suggested we try the more powerful model with a bigger engine so we came back the next day to do so (it was in the showroom). This suited me much better and it was an automatic as well which I really wanted. The price we were offered for part ex was a little disappointing as we knew how much more it would be sold out for and we knew it was in good condition, low mileage and recently serviced but that is garages for you and no different to any other. In fact on inspection Andy found a couple of minor things which he said would reduce the price but he honoured the price he had said the day before so with a deposit contribution from Alfa and 4 years interest free credit the deal was done. We opted for the special coating to protect the paintwork and interior but subsequently found out it is not very good and the dealer makes a whopping profit on it. I was a little upset to find there were already scuff marks inside the car when we collected it. Overall a very good experience and when we do get round to changing the Jeep we will be going back.”

Helpful Report

(York) - Posted 9 years ago

“From start to finish, our purchase was handled efficiantly and professionally by Chris Philips. This was our fist time leasing a motobility car and your salesman was extremely helpful, explaining everything and we are extremely happy with our new car. Will definitely be back in 3 years time. Thank you.”

Helpful Report

(Durham) - Posted 9 years ago

“Sara was very helpful, efficient, attentive and professional in all my dealings with her. Lovely lady. The other members of the team were helpful and pleasant. I was made very welcome when I came into the showroom to pick up my new car and a lovely lady looked after me and made me a lovely cup of hot chocolate whilst I waited to be attended to. All in all a good experience. Thank you. Jacqui Ross”

Helpful Report

(Durham) - Posted 10 years ago

“Recently bought Nissan Micra at Durham site. Salesperson was called Christian. Overall excellent experience. Christian sorted everything out and while awaiting delivery of car he was always keeping me informed of the impending delivery date. Explained everything about the finances really well. When picking up car took me through all the controls etc. Couldn't have asked for a better salesperson.”

Helpful Report

(Durham) - Posted 10 years ago

“I always enjoy my visits to S G Petch. I find the staff pleasant, knowledgeable and helpful. They fulfil the commitments they promise and make the whole business of car purchase easy to understand. Any queries I may have are dealt with in a friendly and efficient manner. I would not deal with any other garage.”

Helpful Report

(Darlington) - Posted 10 years ago

“The car i bought was great and was dealt with by terry at sg petch durham was good to, when going to pick the car up things that had been spoken about were not resolved i.e scratches on car rear passenger side above door, rip in driver seat leather, scratces indents in rear passanger side door, paid £9000 for this car and the finer details for me should have been dealt with alot better, cannot fault the service otherwise. Thanks Andrew carrick”

Helpful Report

(Durham) - Posted 10 years ago

“My purchase was handled by a brilliant young man called Dan Cooper. He made everything about my purchase so easy and enjoyable. He was a delight to deal with and i can happily say he was a credit to sg petch”

Helpful Report

(Darlington) - Posted 10 years ago

“I am very pleased with my car. I had a couple of hiccups but it's been in today and been sorted , only problem I have now is I can't get my phone linked up but I am going to go in next week and see if they can connect it for me .”

Helpful Report

(Middlesbrough) - Posted 10 years ago

“We were invited to go to a special promotional weekend of 'special offers'. My first impression when we arrived was disappointing as although I had explained what we would be interested in the sales staff didn't seem to have been given this information. However after some discussions with sales staff they were able to find cars that would suits our needs. They then pulled all the stops out to find the car for us. They did their job well and we have our third Hyundai Santa Fe. There has been many improvements in the five years since we bought our last Hyundai. It is a joy to drive and we are very pleased with it. Having seen the Premium SE, we decided that the Premium car would fit our needs and pocket best. I was so disappointed that when we went to pick up our new car that it did not have automatic tail gate closure. It seems such a small thing to want but as a driver of only 5 foot I find it very difficult to close the tailgate. It seems such a shame to have to tie a piece of tape to enable me to close the tailgate.”

Helpful Report

(Darlington) - Posted 10 years ago

“The sales woman Leanne was excellent. She really did make the difference between buying from SG Petch and another dealer. Very friendly and professional and she knew her stuff. I can't praise her enough.”

Helpful Report

(Durham) - Posted 10 years ago

“Really good experience. Tony our salesman was very accommodating in helping us get the car we wanted at the price we wanted to pay. Overall I would recommend the Darlington branch.”

Helpful Report

(Darlington) - Posted 10 years ago

“The salesperson Chris made me purchasing a car from SG perch a dream.he was so informative but not pushy in any way.he handle any querries really promptly , he kept me fully informed regarding the car. He took all the stress out of looking,testing and purchsing a car.he is a real asset to the garage and that is why i purchases my car as other garages they were so pushy and not interest in me getting the right car for me.he should get a pay rise and I would defiantly buy many more cars for Chris if he is still at SG Petch and recommend him to all my friends who are looking for cars.”

Helpful Report

(Durham) - Posted 10 years ago

“very friendly , no pushy sales people, able to put your point of view over without being put down. not pressurised to buy something you cannot afford.”

Helpful Report

(Durham) - Posted 10 years ago

“Part ex. and Purchase went smoothly however its over 3 weeks since I requested a couple of accessories and still no word. This is not what I was expecting. It was also disappointing to find, after taking delivery, an alert appeared for low window washer fluid and the nearside front tyre pressure was at 24 psi instead of 33 psi. These are not major issues but if the pre-delivery service dept. missed these quite obvious items, I'm concerned about the items which are more difficult to check.”

Helpful Report

(Durham) - Posted 10 years ago

“Excellent service from SF Petch during my car purchase. Staff were helpful, informative and the sale went theough smoothly. Kept up to date at all times. I will be using SG Petch in the future.”

Helpful Report

(Durham) - Posted 10 years ago

“Dealt with a lady named Sara Dodds. Incredibly helpful from the moment i entered the building. Arranged collection of my old car and also helped me select my new vehicle. Could not have been happier with the service. I will be recommending to anybody looking to invest in a new/second hand car. By far the most friendly and informative garage i have visited.”

Helpful Report

(Durham) - Posted 10 years ago

“Connor our salesman was fantastic, could not fault him. The manager needs to go back to basics and realise that a car can be a huge outlay and be more approachable and show care and friendliness, just as Connor did. We are still waiting to see if anything can be done on the sg petch service plan as it's hugely more expensive than Hyundai”

Helpful Report

(Durham) - Posted 10 years ago

“Excellent customer service no pushy sales man just nice and helpfull.”

Helpful Report

(Durham) - Posted 10 years ago

“Excellent customer service from Tony Allen who was informative, polite and always very willing to go that extra mile to sort things out and reassure me with any queries. Thank you Tony.”

Helpful Report

(Darlington) - Posted 10 years ago

“Couldn't wish for a better service friendly and welcoming staff thinks for all your help”

Helpful Report

(Darlington) - Posted 10 years ago

SG Petch is rated 4.8 based on 5,373 reviews