SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,374 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Pleasant. Helpful. Explained in full. Patient. Knowledgeable. No pressure. However; I was advised that the car had been valeted. I found sweet wrappers and a car parking ticket and needed to clean the seats again. Therefore not a full valet completed. In exchange I sold you my old car, which after the sell date to you, I have received from the Police a notice that the vehicle was caught speeding. Was this while you owned the vehicle or sold on? I have notified the police and confirmed I was not the driver or the owner of the vehicle at the time of this incident.”

Helpful Report

(York) - Posted 6 years ago

Thank you for your review Sylvia.

Posted 6 years ago

“Service was not 100% but it was corrected. I was happy overall although everything is not yet completed”

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(Darlington) - Posted 6 years ago

“Friendly Service”

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(Sunderland) - Posted 6 years ago

Thank you for leaving a review.

Posted 6 years ago

“The complete transaction went smoothly although had to do some fairly hard bargaining on a fairly expensive car. Happy enough with the salesman and wasn't too pushy new car is really nice and so far so good fingers crossed it continues”

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(Durham) - Posted 6 years ago

Thank you for leaving a review.

Posted 6 years ago

“SG Petch gave me exactly what I asked for.”

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(Durham) - Posted 6 years ago

Thank you for leaving a review.

Posted 6 years ago

“Had previous poor treatment at Darlington branch but my dealings with Marc were excellent. He has been excellent”

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(Darlington) - Posted 6 years ago

Hi Gillian, Thanks for leaving a review.

Posted 6 years ago

“Very good impression from first meeting with Ray,was very easy to talk with,informative about extras available but never pushy,had a small problem with tyre pressures after a couple of days took car back to durham,saw Ray he took me over to service dept who booked car in and problem solved,faulty value replaced at no cost to me,great service from team petch”

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(Durham) - Posted 6 years ago

Hi Stephen, Thanks for your kind words and leaving us a review.

Posted 6 years ago

“Helpful and professional attention to my interest in purchasing a used car.”

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(York) - Posted 6 years ago

Hi Paul, Thank you for leaving a review.

Posted 6 years ago

“Excellent telephone assistance and impressive showroom and selection. We were looking for a small, low mileage runaround and got exactly that.”

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(Middlesbrough) - Posted 6 years ago

Hi Karen, Thank you for leaving a review.

Posted 6 years ago

“Happy with the customer service of S G Petch.”

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(Darlington) - Posted 6 years ago

“Love my Hyundai I20 Automatic bought in September, It had a scratch on the right Passengers side door, Christian the sales man assured us this would be done ,after many calls and visits to our house & Garage, trying to put this right, the scratch is still visible, we are now in December , word of warning Don't take your car of the forecourt until all the checks have been made and any jobs fixed,”

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Posted 6 years ago

“Very professional and no pressure”

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(Middlesbrough) - Posted 6 years ago

“Excellent sales department and salesman. Can only fault I could say is the exterior and interior was not as clean as I would have expected. It was a wet day on collection but there was mud on the cills before we drove it away to get some fuel.”

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(Darlington) - Posted 6 years ago

“Staff at the Durham dealership are friendly & courteous without being pushy. Buying & taking delivery of my car was a pleasant experience with after sales service 'to-date' being excellent. Only minor criticism is that on-site parking facilities are congested.”

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(Durham) - Posted 6 years ago

“Waited about long for car but good customer care stil think should of been cleaning set in car”

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(Durham) - Posted 6 years ago

“The salesman didn't know car had adblu tried to make general conversation no reply Said he would call me got a video of him talking how do you talk to that no call Video call is not for me”

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(Darlington) - Posted 6 years ago

“The purchase went very smoothly and the documentation and helpful advice was professional and friendly”

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(York) - Posted 6 years ago

“The showroon staff are second to none. As for the finance firm they use - get your own finance!!! Nothing but a bunch of incompetent fools who mess things up 'as standard' Can't fault Hyundai's as cars but all their customer service is focused on customer facing staff. Use their finance firm at your peril.”

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(Middlesbrough) - Posted 6 years ago

“Service good, made it very easy to spend my money!!!!!!”

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(Middlesbrough) - Posted 7 years ago

“good service very pleasant salesman Adam Grant helpful polite offered drinks”

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(Durham) - Posted 7 years ago

SG Petch is rated 4.8 based on 5,374 reviews