SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Salesman eager to do the deal once done sent him 2 emails regarding buying a diamond pack still waiting for a reply over a week now . happy with the car and the deal”

Helpful Report

(York) - Posted 5 years ago

Hi Jonathan, Sorry you haven't had a response to your email. I will get that chased up for you. Thanks for leaving us a review.

Posted 5 years ago

“I was very happy with the service, the only thing I was disappointed with was that when I collected my car, it had barely any fuel in. I had to drive straight to a petrol station as it wouldn’t have got me home. You would think with buying a new car you’d get at least half a tank of fuel. But other than that the service was great.”

Helpful Report

(Sunderland) - Posted 5 years ago

Hi Megan, Thanks for leaving us a review, sorry to hear you were disappointed with the amount of fuel in the vehicle. If you would like to discuss this any further please feel free to contact us on https://www.sgpetch.co.uk/contact-us.

Posted 5 years ago

“Good reliable service, but I thought the P/X value on my old car was rather low considering what I paid for it 20 months ago.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Hi David, Thanks for leaving us a review, sorry to hear you were disappointed with your part exchange value. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 5 years ago

“Very efficient and professional”

Helpful Report

(Durham) - Posted 5 years ago

Thanks for a leaving us a review Mike.

Posted 5 years ago

“A recommendation is that my family, Mr, Mrs, two daughters and father in law, has bought about 14 cars, of five different manufactures, over some 15 years. A trusting and friendly relationship has developed with all the staff, both sales and servicing, over the years.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thank you for leaving us this lovely review Oliver and your continued custom. We hope you enjoy your new car.

Posted 5 years ago

“The purchase of the Kia Soul ev 2020 went perfectly. It is too early to give a definite answer as the instrument display failed within twenty minutes of delivery. I am still waiting to find out what will be done about it.”

Helpful Report

(Darlington) - Posted 5 years ago

“A lack of information lead to me not getting the exact spec of car I wanted leaving me feeling disappointed poor communication”

Helpful Report

(Durham) - Posted 5 years ago

We are sorry to hear that, If you would like to discuss the matter further visit our contact us page here - https://www.sgpetch.co.uk/contact-us and then select Car Sales, then Durham from the drop down menu. Thank you for letting us know.

Posted 5 years ago

“Matt was very pleasant and helpful, nothing was too much trouble for him. I would definitely recommend”

Helpful Report

(Durham) - Posted 5 years ago

That is great to hear Sharon. Thanks for leaving us a review.

Posted 5 years ago

“Craig the sales man was great and helpful throughout. He was open and honest about any issues with the car even when there had been a nick in the door which was unnoticed it was sorted.”

Helpful Report

(South Bank) - Posted 5 years ago

Thats great to hear Joshua, we hope you enjoy your new car.

Posted 5 years ago

“Excellent service and good after sales help.”

Helpful Report

(South Bank) - Posted 5 years ago

Thanks for your review Karl.

Posted 5 years ago

“Excellent service from Matthew who we had the pleasure to deal with, only negative is trying to find the online service history.”

Helpful Report

(South Bank) - Posted 5 years ago

Thanks for leaving us a review Anthony.

Posted 5 years ago

“The car was purchased via Motability for JOAN Smith and all paperwork completed in my name NOT my husband Eric’s! Please direct ALL correspondence to me or it will be ignored”

Helpful Report

(South Bank) - Posted 5 years ago

We are sorry for the mistake made, details have been updated.

Posted 5 years ago

“Salesman politely,efficiently helpful. New car handover condition very disappointing.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thats great to hear Mike, Thanks for leaving us a review.

Posted 5 years ago

“Alan, the salesman, was helpful and friendly without being in the slightest bit pushy. He arranged test drives in the vehicles we requested. Bearing in mind we were in the middle of the Covid19 restrictions the hospitality area was a little sparse but clean and comfortable and it's difficult to see what more could have been done within the regulations. We were offered a fair trade-in price on our old car and a good deal on the new one, the extras that are inevitably available with new vehicles were offered but not pushed. Everything was explained to us clearly, the staff were unfailingly polite and helpful, even when they were obviously busy.”

Helpful Report

(Durham) - Posted 5 years ago

Hi David, Thank you for leaving us a review and we hope you enjoy your now car.

Posted 5 years ago

“nice people to do a car deal with i would certainly use them again”

Helpful Report

(Durham) - Posted 5 years ago

Thats great to hear Alastair, Thanks for your review.

Posted 5 years ago

“service was polite and prompt not pushy at all”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Thats great to hear Mary, Thanks for leaving us a review.

Posted 5 years ago

“Covid 19 restrictions had an impact on my experience, but it was easy to book a test drive of a car I'd seen online, and the salesman even found a pre-registered car, which he retained for me until I got my insurance write-off sorted out. Easy online transaction for payment. Collection of vehicle was a bit off-hand, partially due to Covid restrictions, but I was asked to drive to a nearby Post Office to tax the car myself, rather than it being done by the dealer. There was a problem with the registration plates being wrong and I returned 5 days later to get this rectified and had a good customer service experience with one of the managers - after I had asked to see someone.”

Helpful Report

(Durham) - Posted 5 years ago

Thank you for leaving a review Stephen.

Posted 5 years ago

“Good approach by Salesman, good knowledge, not pushy. Well organised pick up. So far, vehicle OK.”

Helpful Report

(York) - Posted 5 years ago

Thanks for leaving us a review Martin.

Posted 5 years ago

“Professional, knowledgable and helpful.”

Helpful Report

(Darlington) - Posted 5 years ago

Thanks for leaving us a review Jeffrey.

Posted 5 years ago

“Service was great and the gentleman was very helpful. Didn’t give 5 stars as passenger side wing mirror creaks when it goes in and out, and we were supposed to be contacted about this and never were. Otherwise, highly recommend.”

Helpful Report

(Richmond) - Posted 5 years ago

Thanks for leaving us a review. Sorry to hear about the wing mirror we have passed a message to the branch and somebody should be in touch.

Posted 5 years ago

SG Petch is rated 4.8 based on 5,373 reviews