SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After bartering a little,got a very fair trade-in against a new car,including carpets and a full tank of petrol. The downside was a long, chaotic handover of the new car,as the sales rep. Didn't have the authority to fill up the car as promised,our phone could not be entered into the new car system,and the promised new mats were taken from a well used showroom model;all niggles which made me uncomfortable.I doubt I'll return fora service,as that's even worse!”

Helpful Report

(Darlington) - Posted 9 years ago

Dear Mr Sands, Thank you for your feedback. Please accept my apologies for the experiences you encountered. At SG Petch we pride ourselves on giving a first class service and on this occasion we have not done that. I will speak to all concerned and address your issues. If I can be of any assistance, please feel free to contact me. John Sedgwick, General Manager SG Petch Darlington

Posted 9 years ago

“Great pre and after sales service”

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(Durham) - Posted 9 years ago

“Friendly helpful knowledgeable sales staff in Mazda department”

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(Durham) - Posted 9 years ago

“Excellent service. Well pleased thankyou”

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(York) - Posted 9 years ago

“I felt very comfortable when purchasing my new car. No high pressure salesman just someone who wanted to help. Had not intended to buy on the day, I was more interested in getting info and having a test drive. However I was offered a very good deal so decided to purchase the new i20.”

Helpful Report

(Darlington) - Posted 9 years ago

“Car great but think I was charged for cleaning products and a breakdown kit which I wasn't informed about and didn't want also founderstand a scratch which must of been on when I picked car up because of where it is”

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(Darlington) - Posted 9 years ago

“Alan Copeland, first class service all round, excellent, well done.”

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(Durham) - Posted 9 years ago

“I purchased a Tucson on 7th September as a surprise for my husbands 50th birthday and i got exactly what i wanted and more. The lady who dealt with me Rebecca Mitchell was a credit to SG Petch with her knowledge and assistance to make my husband's birthday a special event.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

“Right car, Right Price and trade-in deal. Josh was a very professional sales executive who went the extra mile to ensure I was happy with everything and that the change over of cars went smoothly. Refreshing to find someone who says they care and MEANS it. Based on my first experience Would recommend S.G. Petch to anyone.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

“Good trade in value given on my old car. I received help and advice from a very helpful and experienced Sales Executive.”

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(Middlesbrough) - Posted 9 years ago

“A curtious no pressure friendly service made a refreshing change to other car dealers we have dealt with in the past. A smooth easy sale. A small problem that had occurred was dealt with efficiently and professionally and resolved without delay or time wasting. Thank you.”

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(Durham) - Posted 9 years ago

“The car was found to have a couple of problems which they sorted out to my satisfaction, well done.”

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(Middlesbrough) - Posted 9 years ago

“At all times you made me feel at home and everyone was so friendly and helpful at all my visits.”

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(York) - Posted 9 years ago

“No excessive fuss. Listened to our wants and sorted them professionally. Adam was superb.”

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(Durham) - Posted 9 years ago

“Test drive appointment made at convenient time, salesman attentive.”

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(Durham) - Posted 9 years ago

“Easy purchase experience no hard sell but relaxed and no pressure. Car quickly available.”

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(Darlington) - Posted 9 years ago

“The staff are always really helpful and given fantastic customer service”

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(Middlesbrough) - Posted 9 years ago

“We have used SG Petch before and especially their Hyundai representative Steve Kennedy. He is a mine of information and makes purchasing a new car an excellent experience. This is a local company who excel in personal service, you really can't do better, they go above and beyond to make it a pleasure and for you to feel like their one and only customer, no pressures and hard sells. Don't take my word for it go and experience it for yourselves.”

Helpful Report

(Darlington) - Posted 9 years ago

“The sales person at SG Petch Darlington,Jack Hodgson and his colleague the Business Manager, Alan Reed Went out of their way, to make sure my wife and I obtained a satisfactory trade in price and a great deal to enable us to purchase our New 66 plate Hyundai i20 GDI Turbo Edition. We were very pleased with all aspects of the no pressure buying process. And We were kept informed at all stages, prior to delivery. Based on our experience We would highly recommend this dealership,”

SG Petch 5 star review on 26th September 2016

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(Darlington) - Posted 9 years ago

“Friendly, helpful and a fair deal they pointed out a few very minor scuff marks on the door trim and arranged to have the trim replaced. Contacted by the service department a few days later and arranged to carry out the work at my convenience.”

Helpful Report

(Richmond) - Posted 9 years ago

SG Petch is rated 4.8 based on 5,373 reviews