SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin Phillips provided the most wonderful service, giving support at every level. As a customer who had not driven an AWD before, or an automatic for many years, I was given the optimum advice and guidance. Similarly Wayne, who took me through the accounts and lease processes was excellent. I could not have asked for a better service and indeed Martin's help was instrumental in the decision to buy.”

Helpful Report

(York) - Posted 9 years ago

“Very proficient non pushy salesperson. Mr Allen, who answered all questions put to him in respect of the vehicle we purchased. From entering the showroom, examining and being shown around the vehicle by Mr Allen, taking a test ride in the model ,myself and I both agreed excellent service, purchase agreed with a couple of hours - to date no regrets whatsoever, would highly recommend S G Petch Mazda, Darlington .”

Helpful Report

(Darlington) - Posted 9 years ago

“Very attentive on arrival, was able to give full information on purchase of the vehicle including full financial details and vehicle specifications. Offered a chance to test drive a vehicle. Very friendly staff whom I feel are approachable with any queries/questions even after purchase if the vehicle.”

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(Durham) - Posted 9 years ago

“sService was good but I feel was let down by promises made after sales as the salesman said he would ring me a few days after I picked car up to see how I was managing this never materialised and I feel really let down. This marred what was otherwise a good service.”

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(Durham) - Posted 9 years ago

“They kept me informed at all times and explained things simply”

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(York) - Posted 9 years ago

“Very friendly courteous salesman - not forced or rushed into making any decisions - everything explained fully and clearly”

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(Durham) - Posted 9 years ago

“Invited to promotion sales day and discussed our needs. We already knew that we wanted a Sante Fe as we have bought 2 previously and they gave us good service when towing a caravan. We wanted Metallic paint and a tow bar fitting (extras) which were included in the deal. I was pleasantly surprised that we were offered much more for part exchange than I expected. They also put on my personal reg plates ready for when we picked up the car.”

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(Middlesbrough) - Posted 9 years ago

“Excellent service from start to finish”

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(Darlington) - Posted 9 years ago

“Great customer service, needed to take delivery of my car as soon as possible and everything was done to make this happen.”

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(Durham) - Posted 9 years ago

“New Santa fe”

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(Middlesbrough) - Posted 9 years ago

“from our first browsing visit the sale staff were very friendly and helpfull”

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(Darlington) - Posted 9 years ago

“From start to finish nothing was too much trouble for Steve from Darlington Branch. He was very attentitive to customer needs and details and made the transition very smooth and easy. Would highly recommend”

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(Darlington) - Posted 9 years ago

“Fantastic service from the sales representative.”

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(Durham) - Posted 9 years ago

“I was nervous about buying a car that was over 200 miles away but Mike Whitaker and Iain Ward at SG Petch York made it a breeze and a great experience! (not forgetting Ken the delivery driver who was also very helpful!) Mike took the time to send extra photos and communication by phone and email was excellent. I never felt under pressure at all. I am very pleased with my Kia, thanks again guys.”

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(York) - Posted 9 years ago

“They didn't do what they said they would do.”

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(Durham) - Posted 9 years ago

“I am an existing customer and on my recent new car purchase I was made to feel very valued. The salesman was professional, knowledgeable, courteous and friendly both at the point of purchase and when I collected the car. All staff I dealt with were attentive. The waiting area was comfortable and attractive. Having dealt with the company before I know that the service team is efficient and welcoming. I will have no hesitation in doing business with SG Petch in the future.”

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(York) - Posted 9 years ago

“Georgia Harley was very helpful in finding me what i waned.”

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(Durham) - Posted 9 years ago

“all the staff were extremely helpful and welcoming, the coffee was good to.”

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(Darlington) - Posted 9 years ago

“Helpful, relaxed, friendly. Explained all the options, but no pressure to buy products we didn't want. Kept in touch from day one to the day of delivery with follow up courtesy calls.”

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(York) - Posted 9 years ago

“The whole process was made very easy and pain free, Gary our sales representative was fantastic through the whole process.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

SG Petch is rated 4.8 based on 5,373 reviews