SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from everyone I came across at SG Petch, Durham. Got myself a great deal on a perfect little car.”

Helpful Report

(Durham) - Posted 5 years ago

“This is the second Kia Sorento purchased from Petches and once again we felt valued as a customer,treated with respect and courtesy.We can honestly say they are the best car dealership we have ever dealt with and look forward to a long relationship with them.”

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(York) - Posted 5 years ago

“Craig was very knowledgeable, very accommodating and friendly could not wish for a better sales person. Explained everything and more.”

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(South Bank) - Posted 5 years ago

“I didn't know them before but my staff got here early and in good order and I found their prices really good I will buy again from them.”

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Posted 5 years ago

“Perfect service and first class”

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(Middlesbrough) - Posted 5 years ago

“Very pleasant team. In sales and the workshop”

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(Richmond) - Posted 5 years ago

“Great deals, with excellent friendly service.”

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(Middlesbrough) - Posted 5 years ago

“Fantastic experience with this company. Car arrived on time and customer service has been excellent so far. Thanks”

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(York) - Posted 5 years ago

“Bought a used Kia Piccanto from them. Absolutely no fuss or messing around. My salesman, Dan, took great care of me. Highly recommended.”

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(York) - Posted 5 years ago

“Had my car for 6 weeks and have had to go back to Petch’s 3 times, including to have parts replaced. Have had my car back for 4 days and had to call out RAC. So glad I didn’t take out the service plan as I hope never to go back again. No trust in the car and even less in the dealership.”

Helpful Report

(Audi) - Posted 5 years ago

“My 2 year old Hyundai Tucson has just been serviced, the garage informed me it needed 2 new front tyres, the car has only done 15000 miles, when I questioned this and said, you should get at least 20000 miles from a set of front tyres , they replied well you need one new tyre?? at a cost of £154.. this is my 3rd car with Hyundai each time I have change the car before the 3year lease was complete and with an average of 25000 miles on the clock and no tyre replacements, All I got from Hyundai Middlesbrough was you cannot have the car back unless I paid for a new tyre. well I say to Hyundai , you have just lost a valuable customer as I now intend to go to one of your competitors and change this car ...”

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Posted 5 years ago

“Very happy with my new (used) car. Excellent service from S G Petch (Richmond) overall and Richard Wilkinson in particular.”

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Posted 5 years ago

“Excellent treatment”

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(Darlington) - Posted 5 years ago

“Very happy with the service I recieved at Petches Louis was very pleasant and helpful”

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(Durham) - Posted 5 years ago

“bought my 1st car through ray at Durham branch he was so helpful and has a great level of customer service. I will use him again for my next car what a credit to your company”

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(Durham) - Posted 5 years ago

“I had a negative experience with this garage... the car that I decided to buy had a vibration on the brakes which was acknowledged by the Salesman on at the first test drive. I advised that I would buy the car when this issue was resolved. I was advised that work had been carried out and at a 2nd test drive it was very clear that the issue had not been resolved! at this time I was also advised that they were not prepared to do anything more to rectify the problem!!. My partner suggested that it could be that the brake discs and pads needed to be changed ...after much angst this work was carried out and did resolve the issue. However what should have been a pleasurable experience for me proved to be exactly the opposite. I therefore feel that I could not recommend this garage.”

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(Audi) - Posted 5 years ago

“Happy with the service given by Reg Thompson.lovely helpful and informative”

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(York) - Posted 5 years ago

“Happy with the customer service of S G Petch.”

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(Darlington) - Posted 5 years ago

“Excellent customer service”

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(Middlesbrough) - Posted 5 years ago

“Second vehicle in a year. chosen Mickey Shaw was helpful and professional. As were others I dealt with. Much like last time. There was an issue with delivery of my chosen model - not directly the dealership's fault. Certainly not mine although I ended up paying for it. I had PURPOSELY chosen a Motability vehicle with no upfront payment. The vehicle in question was the Seat Leon xcellence Lux 2.0Tdi DSG. I placed the order in September I believe - it was due the beginning of December. Last I heard it was due march. So I chose a cheaper vehicle with less standard equipment, which should have had an upfront payment of 250 pounds. I suggested that as this was a lesser vehicle (fr) AND not my initial choice AND no fault of mine, the price should remain as initially agreed. But no. The best that could be done was 50% reduction. I feel this was a silly decision . All the good work put in by the majority of staff is pushed aside by this incident i just cant get out of my head. And it will certainly have a bearing on where I order my next vehicle from.”

Helpful Report

(Durham) - Posted 5 years ago

SG Petch is rated 4.8 based on 5,365 reviews