SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the car I bought from SG Petch, but the customer service I received was non-existent. The dealer was reluctant to show me the cars I wanted to view initially, and then did not come with me for the test drive. The dealer was also not interested in selling me the car, and had I not absolutely loved the value of the car, I would not have purchased it. Upon paying my deposit, the paperwork was not explained to me at all. I was asked to sign a fair few documents without the dealer explaining to me what they were. I picked up my car two weeks later, where the dealer was slightly happier. Nevertheless, I was still asked to sign paperwork without having it explained to me on the day. I expected to be shown how the car functions when picking it up, but was only shown this when I asked the dealer to. The dealer also forgot to take the full payment for the car on the day (I paid asking price), and had I not reminded him, I would have been able to walk away with the car for the price of the deposit. The car came in great condition hence the 2-star review, but lack of customer service has let SG petch down.”

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(Volkswagen) - Posted 5 years ago

We are really sorry to hear about your experience. Your comments have been passed to the branch manager.

Posted 5 years ago

“SG Petch were excellent”

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(York) - Posted 5 years ago

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Posted 5 years ago

“I found dealing with your Richmond Car Sales a real pleasure. They were very helpful but not pushy, the car was beautifully presented when I collected it. The whole process was excellent and I must mention Joseph as he took the time to make sure everything was right for me, a real asset to your business”

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(Richmond) - Posted 5 years ago

Thank you for your kind words and taking the time to leave a review.

Posted 5 years ago

“I had been looking for a certain spec of car and at petches I found it,without the huge price tag attached, wonderful service from Andy thank you”

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(South Bank) - Posted 5 years ago

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Posted 5 years ago

“From the very first phone call enquiry for a test drive through to driving away in our new Mazda it was a smooth, friendly and professional process. Alan Copeland the sales person was very personable, informative and a pleasure to deal with.”

SG Petch 5 star review on 19th February 2020

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(Durham) - Posted 5 years ago

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Posted 5 years ago

“Service was not 100% but it was corrected. I was happy overall although everything is not yet completed”

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(Darlington) - Posted 5 years ago

“From stepping into the sale room to collecting the new vehicle I was made to feel like a valued customer. Excellent customer service!”

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(Durham) - Posted 5 years ago

“Sales service by Roger Crozier was very good and I am very pleased with the car.”

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(Durham) - Posted 5 years ago

“Recently purchased a new Kona from Darlington and Mark was the salesman. Very easy to deal with and kept me up to date throughout. In fact everyone of the team were fantastic. Excellent service from start to finish.”

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(Darlington) - Posted 5 years ago

“I had a really great experience buying my new car from SG Petch. The whole process was carefully explained to me, any questions I had were answered completely, there were no issues whatsoever, & I will be going back to SG Petch for my next car.”

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(Darlington) - Posted 5 years ago

“Excellent from start to finish. Ryan Robertson took the time to understand our needs, explained the different models and knew the specs & options of each. Test drives were arranged at short notice for the different engine & transmission options – wanted to test drive the actual car we were considering. Pricing was clearly explained. Delivery date was as promised, handover and follow up was perfect.”

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(Darlington) - Posted 5 years ago

Thank you for your kind words and taking time to leave a review.

Posted 5 years ago

“We were welcomed by friendly staff who answered our questions. We felt at ease and not pressured in any way and really enjoyed our visit.”

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(Durham) - Posted 5 years ago

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Posted 5 years ago

“Andrew at Darlington was great. I never felt pressurised and never felt like I was getting the “salesman spiel”. I got a great car for a good price and am very happy with the service I received.”

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(Darlington) - Posted 5 years ago

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Posted 5 years ago

“Bought a second hand Kia from S G Petch, York, from start to finish Kevin Jackson the sales man was Excellant, even offered to fetch car to my house to be viewed, am so happy with the service I received, thank you Kevin”

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(York) - Posted 5 years ago

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Posted 5 years ago

“Friendly Service”

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(Sunderland) - Posted 5 years ago

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Posted 5 years ago

“Matthew made getting our new car very quick and easy.”

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(Durham) - Posted 5 years ago

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Posted 5 years ago

“First car purchase from SG Petch but have used both Nissan and Hyundai service department’s for my business lease car needs for 6 years. Located the car I wanted at Darlington dealership and Durham dealership had the car brought to Durham within a couple of hours. Loved the car, which was a demonstrator, and bought it. Bit disappointed with the delay to collect as the vehicle was over due it’s service and during service a recall was highlighted and the part required had to be ordered, however, SG Petch were willing to temporary take the part from another stock vehicle to use on mine until my part was available but this wasn’t necessary as the part required arrived next day.. Overall quite good to deal with. Friendly sales staff willing to do that bit extra for their customers which didn’t go un noticed.”

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(Durham) - Posted 5 years ago

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Posted 5 years ago

“Great purchase experience from start to finish”

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(Durham) - Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“Bought 3rd car from Petch skippers lane. I feel that I am treated warmly and professionally and given a fair deal without being messed around. I like the helpful and genuine manner of 'Indie' who makes me feel like a friend he wants to give best deal too and not as just another customer .all cars bought from Petch have been well presented and after sale service has been good by workshop.”

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(Middlesbrough) - Posted 5 years ago

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Posted 5 years ago

“The complete transaction went smoothly although had to do some fairly hard bargaining on a fairly expensive car. Happy enough with the salesman and wasn't too pushy new car is really nice and so far so good fingers crossed it continues”

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(Durham) - Posted 5 years ago

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Posted 5 years ago

SG Petch is rated 4.8 based on 5,365 reviews