SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely delighted with the Seat Mii. Great to drive with quite a turn of speed if required. Just a little reminder to Adam in sales. He promised to send me a car fitting for my mobile phone .”

Helpful Report

(Durham) - Posted 5 years ago

Hi Eddie, Thanks for your review. Ive passed your reminder on to Adam, he'll be in touch.

Posted 5 years ago

“Talked to the team, told them what we wanted and they got it right car, right price, great team, thanks”

SG Petch 5 star review on 9th March 2020

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(Darlington) - Posted 5 years ago

Thanks for your review Malcom, we hope you enjoy your new car.

Posted 5 years ago

“First class service all round very pleased with the vehi”

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(Durham) - Posted 5 years ago

“Dealt with Indie at Middlesbrough, very efficient from start to finish - thank you!”

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(Middlesbrough) - Posted 5 years ago

Thank you for leaving a review.

Posted 5 years ago

“We first made contact with Melissa Murray via Email, regarding a low mileage 66 plate Hyundai Santa Fe we had seen on Auto Trader. Melissa was very helpful, and sent us a walk round video of the vehicle as we were travelling some distance to purchase. Everything agreed we travelled up on the Sunday night to collect the car first thing Monday morning. Unfortunately between the time we agreed the sale, and collection day some damage had occurred to the vehicle in way of a scratched door and boot lid, this put a dampener on things. Melissa, having spoken to her sales manager, assured us it would be repaired and they would deliver the vehicle to us in Corby, Northamptonshire where we live. As we were going on holiday the same day, we agreed to leave the car with them to get on with the repair straight away. We mutually agreed the Santa Fe would be repaired and delivered the following week after we were back from holiday, this all happened as planned, and they had a professional driver drive it down to us. So in short excellent customer service from Melissa and all the team at SG PETCH Hyundai, we would highly recommend Keep up the good work Jayne and Jonathan North”

Helpful Report

(Durham) - Posted 5 years ago

Hi Jonathan, Thank you for your kind words and taking the time to leave a leave a review.

Posted 5 years ago

“Excellent service from friendly helpful staff.”

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(Middlesbrough) - Posted 5 years ago

Thanks for leaving us a review.

Posted 5 years ago

“The best service anyone could wish for. Everyone went out of their way to help me and would like to say a big thankyou to each and everyone. Well done SG Petch”

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(Darlington) - Posted 5 years ago

Thank you for your kind words Judith and taking the time to leave us a review.

Posted 5 years ago

“Staff very helpful and friendly. Thank you all”

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(Darlington) - Posted 5 years ago

“Picked up my new car today, absolutely cannot fault the customer service from Ray, a great guy and not bad banter either!! Seriously though if you are looking for a new car without the hassle then go and see Ray!! Thank you thank you thank you”

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Posted 5 years ago

Thanks for taking the time to leave us a review Anne.

Posted 5 years ago

“Excellent customer service from Ryan and David - just picked up my 6th Mazda 2 today! Very happy customer - thank you once again”

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Posted 5 years ago

Thanks for taking the time to leave a review Mrs Bell.

Posted 5 years ago

“Good service. Pleasant. Helpful. Explained in full. Patient. Knowledgeable. No pressure. However; I was advised that the car had been valeted. I found sweet wrappers and a car parking ticket and needed to clean the seats again. Therefore not a full valet completed. In exchange I sold you my old car, which after the sell date to you, I have received from the Police a notice that the vehicle was caught speeding. Was this while you owned the vehicle or sold on? I have notified the police and confirmed I was not the driver or the owner of the vehicle at the time of this incident.”

Helpful Report

(York) - Posted 5 years ago

Thank you for your review Sylvia.

Posted 5 years ago

“I bought a Hyundai 1.4 on the 11/02/2020, on that day I was promised that I would be sent some black paint to cover a small scratch.The paint didn’t arrive so I phoned S G Petch and I was told that the matter would be searched up.It is now 3/03/2020 and I have still not received the paint and not even a phone call with an apology or a explanation .I am not pleased !”

Helpful Report

(Middlesbrough) - Posted 5 years ago

Sorry to hear that Margaret, your details have been passed to the branch manager who will get someone to contact you asap.

Posted 5 years ago

“Very helpful staff, in particular Danny Hawkes and his boss Chris”

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(Darlington) - Posted 5 years ago

Thanks for taking the time to leave a review Stephen.

Posted 5 years ago

“Really happy with the service we got for our recent Seat car purchase, salesman "Ray Yates" very informative and helpful. Would Recommend SG Petch Durham”

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(Durham) - Posted 5 years ago

Thanks for you taking the time to leave a review John.

Posted 5 years ago

“Got a deal off the manger in Richmond but his sales team need to work on their cheesy patter. Had to take the car back to Durham!! Wow never again.”

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(Audi) - Posted 5 years ago

Thanks for your review.

Posted 5 years ago

“Excellent customer service , the sales team were professional, and thorough, the end result was a very satisfied customer.”

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(Darlington) - Posted 5 years ago

Thank you Pauline for taking the time to leave a review.

Posted 5 years ago

“Well organised. Everything went through without any problems. Even phoned the next day to make sure I got home alright. Good personnel service.”

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(York) - Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“Polite and efficient.”

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(Darlington) - Posted 5 years ago

Thank you for your review Sheila

Posted 5 years ago

“Friendly and informal atmosphere in the dealership, have gone there for many years and have received excellent service from the team there.”

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(Middlesbrough) - Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“Very professional company and staff,with special mention of Alan C. at Durham,who dealt with our initial enquiries and consequent purchase of a Mazda 3 with patience and honesty.This was our third successive vehicle bought from SG Petch and we have always had exceptional service.We always make this our first port of call.......why go anywhere else?.”

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(Durham) - Posted 5 years ago

Thank you James for your kind words and taking the time to leave us a review.

Posted 5 years ago

SG Petch is rated 4.8 based on 5,365 reviews