SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at SG Petch Durham are very helpful and listen attentively to your requirements. Then they go and expedite your request quickly and efficiently. That is the reason that this is my fourth new car with this dealership.”

Helpful Report

(Durham) - Posted 6 years ago

“Down to earth honest trader. Went to a large chain initially who were disinterested and offered ridiculous trade in. Purchasing my Hyundai Ioniq from Michael was a pleasure, straight forward, easy and honest. I always prefer a family firm and s g Petch were great.”

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(Durham) - Posted 6 years ago

“The whole experience was first class including our sales coordinator Gary .What we find very disappointing is that three weeks after our purchase you are offering two years free service free car mats and a free boot tray. This cannot have been a last minute promotion due to ordering the freebies involved ,when we next think about changing our car we may have to consider a different supplier.”

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(Middlesbrough) - Posted 6 years ago

“I was very pleased with Reg he was very helpful and I didnt feel under any pressure to buy,.”

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(York) - Posted 6 years ago

“Well I was very happy with my new car until a week later when I was washing it, I realised my number plate did not match my documents. They did put new plates on within 24hrs.”

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(Middlesbrough) - Posted 6 years ago

“I have been a regular customer for 6-7 years and have bought 4 cars in that time. The service, advice and care of my vehicles has always been first class”

Helpful Report

(Richmond) - Posted 6 years ago

“Brilliant service from start to getting my new car. Emma at Durham branch was excellent. She made me and my family feel at home whenever we called in. She needs an award. Would not have got a seat if not for Emma. Thank you very much.”

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(Durham) - Posted 6 years ago

“Garth the sales member was fantastic really helpful made buying a new car less stressful no blagging like most garages do made buying a car a treat”

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(Middlesbrough) - Posted 6 years ago

“Fantastic customer service from start to finish explained all aspects of car and finance very well Rob and Dave were brilliant based on there help I would definitely recommend SG petch”

Helpful Report

(Durham) - Posted 6 years ago

“As always, I was treated well by the sales and finance staff at SG Petch Mazda. I was happy with the vehicle I purchased and the deal that was struck. Top marks for them.”

Helpful Report

(Darlington) - Posted 6 years ago

“No pressure to purchase and good advice given.Well presented when collected no complaints”

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(York) - Posted 6 years ago

“Found staff extremely helpful”

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(Darlington) - Posted 6 years ago

“I have had 3 cars from SG Petch before, benefiting from the Motability Scheme. The 4th car & service/sales has not disappointed. Looking forward to 3 years of hassle free motoring & service in a splendid new car. Thank you”

Helpful Report

(Durham) - Posted 6 years ago

“Great helpful staff.”

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(Richmond) - Posted 6 years ago

“No pressure and knew exactly what I needed”

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(Middlesbrough) - Posted 6 years ago

“S.g.petch are a first class car sales garage and i have had 4.cars from them in the past they make u feel welcome and the services u get are first class and i would recommend them to anybody.”

Helpful Report

(Durham) - Posted 6 years ago

“Efficient, flexible, professional, thorough, patient, friendly, helpful, good advices.”

Helpful Report

(Durham) - Posted 6 years ago

“Excellent sales staff! Catered for all requirements and nothing was too much trouble. Staff go the extra mile to ensure customers are happy. After many years of purchasing, we still feel valued. Thank you Ross McCann and Paul Leadbitter did your continued support.”

Helpful Report

(Darlington) - Posted 6 years ago

“Fantastic service, great car.”

Helpful Report

(Darlington) - Posted 6 years ago

“I have recently purchased a new Mazda 2 Sport, from Sgpetch Middlesbrough Southbank. My experience begins. I was assured that I would collect my car, with the Grand opening of Sgpetch new showroom Southbank 5th July. I ordered my new Mazda on 26th of June. I received a text , not a phone call from the sales person. Craig Brown informed me that my car had been damaged in transportation. I contacted Mazda complaints department and voiced my disappointment. They informed me that they were not aware of any damage to my vehicle during transportation. I was then given another date 15 th July . Only to be informed that the transportation vehicle was stuck in a port somewhere in England. 17th July, I was told. I text the salesperson the day before. Informed me that my car was 100% ready. At last, well almost. I pulled into the showroom 30 minutes early, at this point I received a phone call. I informed the sales person I had already arrived. They were having technical issues and were unable to register the vehicle. Frustrating to say the very least. I once again contacted Mazda’s Stuart Stringer (Complaints department). Within the hour issues had been resolved. At last my new car. However I discovered more issues. There was no locking nut for my alloy wheels. The number plates hadn’t been secured correctly, they had stickies holding my new number plates to the car. I discovered this, the next day when they had fallen off the car. Purchasing a new car shouldn’t be that difficult. Craig Brown has promised Argos vouchers £50, too which I haven’t received. Despite repeated text and assurances from Craig Brown.”

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Posted 6 years ago

SG Petch is rated 4.8 based on 5,365 reviews