“Excellent! The parts sent were exactly right and easily fitted. I tried several websites and found that this is the best website by far for getting the gas struts. I just put in the number written on my old struts and behold, up came my car's make and model. Especially pleasing as my car is not a recent model. Delivery in a couple of days.”
“Purchased product on line ultra fast delivery, product is of outstanding quality and most importantly very affordable ,I will not hesitate to recommend SGS to anyone this is engineering at its best .”
“Had multiple issues regarding a 72" tool box purchased from SGS Engineering. The box arrived damaged and was missing parts, which they asked for evidence and was provided immediately.
They agreed to collect it (large heavy item for pallet collection) and refund the full amount back however on 3 occasions they have supposedly booked the toolbox for collection but no one turns up. Waiting around from 8am to 6pm to be told its the delivery company fault however speaking to the deliver company they have zero instructions from SGS for the collection. Once fair enough but 3 times is not a mistake, very clear they do not intend on collecting the toolbox in order to refund the money back. £550 down with a large tool in my garage taking up space and unable to purchase another tool box else where until I get my refund.
Now I am going through trading standards and possibly small court claim for this completely dishonest company.
Reviews are good when everything goes straight forward but look at how they deal with their customers when issues crop up.
WORSE company I have dealt with in years”
“Had multiple issues regarding a 72" tool box purchased from SGS Engineering. The box arrived damaged and was missing parts, which they asked for evidence and was provided immediately.
They agreed to collect it (large heavy item for pallet collection) and refund the full amount back however on 3 occasions they have supposedly booked the toolbox for collection but no one turns up. Waiting around from 8am to 6pm to be told its the delivery company fault however speaking to the deliver company they have zero instructions from SGS for the collection. Once fair enough but 3 times is not a mistake, very clear they do not intend on collecting the toolbox in order to refund the money back. £550 down with a large tool in my garage taking up space and unable to purchase another tool box else where until I get my refund.
Now I am going through trading standards and possibly small court claim for this completely dishonest company.
Reviews are good when everything goes straight forward but look at how they deal with their customers when issues crop up.
WORSE company I have dealt with in years”
“As usual, excellent quality product, competitively priced and friendly and professional customer service.
Bit of a delay from the the courier (these things happen) but was resolved by the customer services team and the delivery was only a day late.”
“Horrible customer service. They 60 days returns policiy is not true. Purchased Mulwaukee drill from them witch was faulty upon opening. They told me because I had it for more than 6 days they cannot help me. They cannot accept it back because it was openned. But they sent the drill in a bag with no box. This was the last time buying from them.”
“We've purchased 2 jack's, 8 axle stands, a compressor, parts washer, engine brace and various other odds and sods through SGS over the last 12 months and have nothing but good to say. Outstanding build quality for the price paid on most items, some small damage in transport on compressor and one email later another cowl was on its way free of charge. Phenomenal customer service. Won't be going elsewhere for items they can provide as my experience has just been superb.”
“I purchased the SGS 2 tonne low profile trolley jack direct from SGS and was really disappointed with its performance from the first time I used it.
The design itself is acceptable for a budget trolley jack but it will just not hold any weight without immediately starting to drop. I own a Saab Convertible, so a medium size car, and although it will lift the corner of the car at the jack lifting point, it will not hold the weight long enough to even change a wheel without repeatedly pumping the handle. I accept that a trolley jack is not designed to hold the weight of a car long term, but never, having used dozens of trolley jack over the years have I experienced such a poor performing jack.
On discovering the jack was next to useless, I immediately contacted SGS customer services department who were courteous but after numerous phone calls and emails basically said in their opinion the performance was acceptable, and therefore wouldn’t exchange or refund my purchase.
Initially they advised me that the jack probably had an air lock and that I should bleed it. This duly did several times but no change.
Then I was informed that it would be worth topping up the oil level, and to go to Halfords to purchase their jack oil, which I did at my expense, which still didn’t resolve the issue.
Finally I was informed that the Jack was for lifting purposes only and referred me to Point 4 on the Jacks operating instructions that states ‘This is a lifting device only. The load must be supported immediately by other appropriate means’. In other words, the fact that the jack was lifting the car, it was performing as designed, and that If I was using it to change a wheel the car would need to be supported!
The jack was never used in anger as it wasn’t safe in my opinion, and having decided that further communication with SGS was a waste of time, the jack eventually ended up in the scrap metal skip at the local tip. Hopefully it will be recycled and made into something useful!
I certainly won’t be purchasing anything else from SGS. I tried to leave feedback on their website but they chose not to publish it – surprise, surprise. I also tried to leave feedback on the Trustpilot, website but SGS complained, stating that my purchase and my communication with them was not in the last 12 months so was not relevant. Yes my purchase was more than 12 months prior to the review , but as the product was still being sold, I would of thought the review was relevant but alas Trustpilot decided to uphold the complaint and not publish my review.
Bottom line, if you decide to purchase anything from SGS Engineering and you have problems, don’t expect their customers service department to help or provide any sort of worthwhile assistance. I wish SGS would spend as much time and effort looking after their customers as they do trying to block negative but honest feedback!”
“Ordered & received a 2 tonne low profile trolley jack, the item comes with a 2 year warranty but the Jack has already failed. Customer services very unhelpful & the Jack is not fit for purpose, very poor quality item & very disappointed with the entire process of trying to return it after several phone calls to the customer services department. I expected a high quality tool but instead received a very poorly made item, company removes negative reviews of products from their website & only leaves the positive reviews. I’m not the only customer with the same issue after searching for reviews of the company & item on trust pilot. Avoid at all costs.”
“Ordered item as they promised next day delivery and said it was in stock. 2 working days later I noticed it had not arrived so checked on the order and it still said processing. I contacted their customer services who said it was out of stock and wouldn't be in stock for several weeks. Disappointing that the stock status was incorrect when ordering, and even more disappointed that I was not contacted to apologise and advise further. Another alternative item was shown at one price on the search and then a higher price when you clicked on it. They agreed to refund but this is taking a while. Won't be using again.”
