Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 664 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 664 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service.Well worth the money and lovely and warm”

Helpful Report

Posted 2 months ago

That's great, thank you.

Posted 2 months ago

“only had the opportunity to wear the coat twice but it is clearly a quality product, you could say a luxury item even though it is a coat for extremely cold weather. Probably could have got away with the next size down but it was too late by the time I realised.”

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Posted 2 months ago

Thank you for your comments.

Posted 2 months ago

“Lovely customer service staff. The Rothera jacket is fitted , feels lovely and is warm. It fits closer than many down jackets I’ve owned and so thicker layers make the sleeves particularly tight, but I’m fine with that, and could always have upsized otherwise.”

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Posted 2 months ago

Thank you for sharing your feedback.

Posted 2 months ago

“My second jacket, 100% the best in class..”

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Posted 2 months ago

Brilliant! Thank you so much.

Posted 2 months ago

“I purchased the Rothera after much research. Other jackets I considered were from Rab, Patagonia, North Face and Canada Goose. The Rothera seemed much more substantial than Patagonia, Rab, and NF and much more stylish and functional for action than Canada Goose (and for about 30-40% less). In the end, I couldn't be happier about my purchase. The Rothera is warm, fits great; I can move in it. It looks fabulous on. the pockets are cozy, the hood is substantial. The details are spot on. It may not pack down quite as small as an ultra-light puffer but that was not what I was after.”

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Posted 2 months ago

Thank you very much for your feedback.

Posted 2 months ago

“Purchased the Rothera jacket, service was quick & efficient. The jacket is so warm and will definitely purchase another item from Shackleton in the future.”

Helpful Report

Posted 2 months ago

Great. Many thanks for your comments.

Posted 2 months ago

“You were lovely. Thanks”

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Posted 2 months ago

Thank you for your comments.

Posted 2 months ago

“Shackleton sits today at the peak of professional tactical gear. The quality and attention to details is unparalleled and provides with the best alternative. Some outdoor alternative are trendy, some are better than others in terms of quality yet Shackleton stand out.”

Helpful Report

Posted 2 months ago

Thank you very much for your comments.

Posted 2 months ago

“Great service , great product… will defiantly be buying further product's.”

Helpful Report

Posted 3 months ago

Thank you very much.

Posted 2 months ago

“Top class service and the quality of the coat is excellent. Sarah went above and beyond to ensure I received the coat in time for Christmas.”

Helpful Report

Posted 3 months ago

We love to hear this, thank you.

Posted 2 months ago

“Was visiting the UK when I ran across this store. I bought a tee shirt and hat for my husband for his Christmas stocking. He loves Ernest Shackleton The store was so cool and the people who worked there were very friendly. They even had tiny mince pies out for the holiday. Love the quality of the items I bought. Rugged looking and very nice. I was accidentally charged for a long sleeved shirt but found out when I left the store, I received a short sleeved one. They refunded the price difference immediately”

Helpful Report

Posted 3 months ago

Thank you for your visit and for your kind comments. Mistakes do happen but we do our best to rectify them quickly. Hope to see you again soon.

Posted 2 months ago

“Very happy with the products I bought and really good customer service in store.”

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Posted 3 months ago

Thank you for your comments.

Posted 2 months ago

“I love my new Shackleton. Best jumper I’ve owned (and I’ve owned a few). The quality is superb as was the ordering and delivery process.”

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Posted 3 months ago

Delighted to hear. Thank you for your comments.

Posted 2 months ago

“Excellent service in the exchange of my jacket due to size requirements. Top quality product.”

Helpful Report

Posted 3 months ago

Many thanks for your comments.

Posted 2 months ago

“Wonderful warm pullover with nice style features, which make it quitte unique. Only wish I could get two!”

Helpful Report

Posted 3 months ago

Thank you for your comments.

Posted 3 months ago

“Fantastic fit..great quality..very comfortable and warm.”

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Posted 3 months ago

That's great. Thank you.

Posted 3 months ago

“My son loves his jumper and it looks terrific! Thank you.”

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Posted 3 months ago

That's great. Thank you.

Posted 3 months ago

“I have a number of Shackleton's products across their range and they are in my opinion excellent in terms of quality and design. Great customer service too! Only issue is with Royal Mail and their tendency to not deliver as scheduled - Shackleton definitely 5 stars, Royal Mail somewhat less....”

Helpful Report

Posted 3 months ago

Thank you for your comments. We'll take your feedback on board.

Posted 3 months ago

“Your product is better than I had assumed”

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Posted 3 months ago

Pleased to hear it!

Posted 3 months ago

“High quality goods, knowledgeable staff, but expensive.”

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Posted 3 months ago

Thank you for your feedback.

Posted 3 months ago

Shackleton is rated 4.8 based on 664 reviews