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Shackleton Reviews

4.8 Rating 664 Reviews

94 %

of reviewers recommend Shackleton

Company Reviews

Product Reviews

4.8

Based on 664 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Shackleton 5 star review on 9th February 2024

Shackleton 5 star review on 9th February 2024

Shackleton 5 star review on 27th January 2024

Marian Chitimus

Shackleton 5 star review on 27th January 2024

Marian Chitimus

Shackleton 5 star review on 21st December 2023

Sebastian Smith

Shackleton 5 star review on 1st December 2023

Eduardo Miranda

28

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a request of Sarah in customer service about my gilet where the zip connect had broken. I sent photos as requested and filled in a form she asked if I would give details. Since then nothing. Would you ask her what else I need to do. Thanks. I believe you have my details on record. I don’t want to lose the effect of the gilet. Bryan Stone.”

Posted 3 months ago

Will follow this up for you straight away. Sorry you've not been kept informed.

Posted 3 months ago

“I received a Caird cashmere sweater as a present from my wife. What a thing of beauty it is,with lots of detailed knitting to reinforce elbows and as a different texture round hem. The merino ,cashmere blend is warm and very soft to the touch. All in all a quality item.”

Posted 3 months ago

So glad you liked it. Thank you for your comments.

Posted 3 months ago

“Excellent technical products which achieve their aim of being the best solution for the harshest environments while retaining a sense of style and connection to history!”

Posted 3 months ago

We appreciate your comments. Thank you.

Posted 3 months ago

“Excellent products. Bought 2 neck warmers as presents which were very well received.”

Posted 3 months ago

Good to hear. Thank you.

Posted 3 months ago

“Bought a gilet for my husband for Christmas. Very quick process for ordering & delivery on time. I emailed the team enquiring about Christmas time returns (in case it didn’t fit) & they responded very quickly & efficiently. No need as it fits perfectly & my husband loves it!”

Posted 3 months ago

That's great to hear. Thank you.

Posted 3 months ago

“HAAKON PARKA: tested in Lapland: - 30 ºC. Very warm,windstopper and comfortable (this is not a light garment but you can manage it perfectly).A lot of good details. Cons: I miss 2 backpack straps to carry the garment indoors. And I also miss a cover to store the parka during not use seasons Very happy with this parka”

Posted 3 months ago

Thank you very much for your feedback.

Posted 3 months ago

“Bought the Nimrod jumper, it’s very good, I work in many different locations around the world, I left on New Year’s Day from London and wore it on the way to the Airport, it kept me cosy in the cold weather I’m currently in Morroco where the evenings are cooler than normal it’s keeping me just right!”

Posted 3 months ago

Thank you for your comments and good luck on your travels!

Posted 3 months ago

“Outstanding service and outstanding products! Thank you!!”

Posted 3 months ago

Thank you for your comments.

Posted 3 months ago

“I stumbled across Shackleton in my search for a perfect winter jacket and wow did I make the right choice. The rothera jacket is absolutely perfect, I own Canada goose, nobis, north face and few others. This jacket is on par if not better than those brands when comparing quality of materials, warmth is not even a question aswell. This is an amazing jacket for the cost, highly recommended.”

Posted 3 months ago

Thank you so much for your comments.

Posted 3 months ago

“A Christmas present for my husband who likes to keep his gear for 20 years plus, and is reluctant and suspicious of clothing that is new! He wore it on boxing day! Loved it! Worth every penny!”

Posted 3 months ago

That's great to hear! Thank you.

Posted 3 months ago

“Bought the Docker Merino Sweater for my husband for Christmas and we are both delighted with the style and quality. Great online and in store service as well.”

Posted 3 months ago

Great. Thank you for your comments.

Posted 3 months ago

“Didn't buy the jacket to do any expeditions, just to stand and watch my grandson play football on a cold, wet and windy football field in the middle of nowhere. I can honestly say that it works a treat, all the other spectators shivering away and complaining about how cold it is and there's me snug as a bug! Just can't wait for the snowy blizzards to arrive.”

Posted 3 months ago

That's great to hear. Thank you for your comments.

Posted 3 months ago

“The sweater is a delight to wear receiving many a complement for its understated elegance and design. It also incrbly warm and will be worn for years to come”

Posted 3 months ago

Wonderful to hear. Thank you.

Posted 3 months ago

“Excellent design and quality”

Posted 3 months ago

Thank you.

Posted 3 months ago

“Shackleton Jacket, is a must. Perfect fit and quality. Customer services have been very helpful. I missed out on the promotional offer, when ordered, and they kindly, honoured it! Couldn’t be more happy overall. Highly recommend.”

Posted 4 months ago

Thank you for your comments, they are much appreciated!

Posted 3 months ago

“Lovely product, great service. Thanks”

Posted 4 months ago

Thank you!

Posted 3 months ago

“Quite simply the best outdoor gear you can buy.”

Posted 4 months ago

Thank you so much!

Posted 3 months ago

“I like my Shackleton Haakon. It's not as warm as the Arctic Canada Goose I had, (and sold), but therefore more versatile when conditions aren't massively sub-zero. I can always wear my Ross gilet underneath if the extra insulation is needed. The pit zips are a great feature, too. Pride of ownership was enhanced when I saw them on the BBC being worn by the pole to pole electric car expedition.”

Posted 4 months ago

Thank you for your comments.

Posted 4 months ago

“Very impressed with the design, quality, comfort and functionality of the item I purchased; it's certainly worthy of Shackleton's name and a credit to his achievements!”

Posted 4 months ago

Thank you so much for your comments!

Posted 4 months ago

“Great in store and online experience. My cap and merino neck warmer was perfect for my trip to Antarctica this December.”

Shackleton 5 star review on 21st December 2023

Posted 4 months ago

Wow! Fantastic

Posted 4 months ago

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Shackleton is rated 4.8 based on 664 reviews