Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 666 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hercules purchased after much research.lightweight cosy warm and of a high quality.Using as a daily for my commute to work .Will return to buy other Shackleton products”

Helpful Report

Posted 6 months ago

That's great to hear. Thank you!

Posted 6 months ago

“Kept me warm and comfortable (not itchy) and allowed easy movement while hiking in Iceland.”

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Posted 6 months ago

That's great to hear. Thank you!

Posted 6 months ago

“Happy customer! International shipping took only 3 days -and was free of charge. Stylish products of formidable quality, and packed with love.”

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Posted 6 months ago

Thank you so much for your comments. We hope you love wearing them too.

Posted 6 months ago

“Superb service. Sarah Roberts has been my primary contact and she is without doubt the best!”

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Posted 7 months ago

She is indeed! Thank you for sharing.

Posted 7 months ago

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

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Posted 7 months ago

Thank you so much. Your support means a lot.

Posted 7 months ago

“Great products and a firm with a real sense of purpose.”

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Posted 7 months ago

Thank you for your comments.

Posted 7 months ago

“Great material, with attention to detail and built to last.”

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Posted 7 months ago

That's great. Thank you

Posted 7 months ago

“Fantastic clothing, nice to wear, great to look at. Just wish Id got one of those canvas smocks before they went off sale!”

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Posted 9 months ago

Thank you for your review. Sorry for the disappointment. Lots of new product launches to come this year so keep an eye out and be sure to join our mailing list if you haven't already.

Posted 9 months ago

“excellent equipment”

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Posted 10 months ago

Thank you

Posted 10 months ago

“Well, because I am a complete muppet I washed it in the machine on a wool setting and shrunk so I have had to secretly buy him another and hope he does not notice. Next time most definately the dry cleaners!”

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Posted 10 months ago

Thanks for sharing your experience. Our products certainly last a lot longer if you follow the care instructions!

Posted 10 months ago

“Amazing clothing, great quality and I’m extremely impressed with the base layer (Nelson), jumper (Hero) and jackets (Challenger Expedition Pulk and Centenary Explorer Jacket) I have. I like fact that they draw their inspiration from a legend of an explorer.”

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Posted 10 months ago

Thank you so much for your feedback.

Posted 10 months ago

“Fantastic quality and very good fitting”

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Posted 11 months ago

Super! Thank you.

Posted 11 months ago

“CHALLENGER Expedition Pulk Jacket Very impressed with the jacket, the quality and service is top notch as per usual. I own a few pieces from Shackleton and it’s an amazing brand. I’ve just not had time to use it yet due to the weather being so good.”

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Posted 11 months ago

Would love your feedback once you're put it to the test!

Posted 11 months ago

“Recently purchased the Centenary Explorer jacket and I'm impressed. Well made and fits great.”

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Posted 11 months ago

That's great! Thank you.

Posted 11 months ago

“Fantastic customer service, absolutely love the jacket !”

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Posted 1 year ago

Thank you. That means a lot.

Posted 1 year ago

“Amazing jacket, will definitely buy again.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“Love the products, love the brand. I am lucky to have purchased several items over the last few years and all of them are quality garments designed to be practical whether thats on the peaks or the park.”

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Posted 1 year ago

Thank you so much for your support.

Posted 1 year ago

“These are great products hat are built around the legacy of histories greatest leader and explorer. Made to withstand the elements whilst honouring the memory of a great man.”

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Posted 1 year ago

Many thanks.

Posted 1 year ago

“Quality is top”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Absolutely love my Escape jacket, it's incredibly warm and looks awesome. The quality of all products is to such a high standard and their customer service was so helpful in selecting the right jacket.”

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Posted 1 year ago

Really pleased. Thank you.

Posted 1 year ago

Shackleton is rated 4.8 based on 666 reviews