Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 666 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 13th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product, husband very happy with it, and always reluctant to take it off ! Lovely to have quality British products that do the perfect job on our typical weather - dog walking has definitely become warmer as a result !”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Absolutely love the quality and comfort of the sweater I bought. I wear it every other day and it is perfect by itself without a jacket on some days in the cold Canadian winter. I also love the connection to the story of Shackleton. I'm looking forward to getting more pieces and am seriously looking at the expeditions offered.”

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Posted 1 year ago

Thank you so much. Hope to see you on a Challenge soon!

Posted 1 year ago

“I purchased the Ross Gilet which I have been very happy with, it fits well and is warm and comfortable. Practical pockets set up.”

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Posted 1 year ago

Thank you for the feedback.

Posted 1 year ago

“Consistently great products that can’t be faulted”

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Posted 1 year ago

Amazing! Thank you.

Posted 1 year ago

“GREAT STORE...TERRIFIC SALES STAFF...OPEN ONE IN TORONTO”

Helpful Report

Posted 1 year ago

Thank you! We'd love to!

Posted 1 year ago

“Probably the best winter coat I own ...and I own quite a few ! much better, in my opinion, than well known competitor at similar price point. The Endurance is very light, very warm very well made , great fabric, and 800 power fill I think (or 850 ?) which is exceptional. Worn at temperatures around -4/5 and exceptionally warm and comfortable. Its my go to coat - very comfortable to wear in the car as well since its soft . Improvements - outside chest pocket left hand size , zipped for small items such as credit cards would be good so the coat doesn't have to be opened fully to get into the inside chest zipped pocket. Zippers get caught a little similar to CG - not sure what the solution is ? I have removed the faux fur since in my opinion either have real fur (similar to CG / Mocler) or dont have any. I dont have any. lastly beware of size , the Endurance is oversized to allow for layers. I am normally an M and I went down to S (I only wear a thin shirt / jumper with the coat) but even with an S there is room for a thicker jumper. Overall great (and I should have added very fashionable ) technical coat that can be worn in Reykjavik or Rome , yes worn in Rome in December since although temp about 5/8, the coat is light weight so no overheating !”

Helpful Report

Posted 1 year ago

Thank you very much for your detailed feedback.

Posted 1 year ago

“Excellent product, stylish and of great quality. Good packaging and quick delivery.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I fully satisfied with the item and the Shackleton delivery service. Moreover, service assistance was ready to solve and give satisfactory answer to my requests.”

Helpful Report

Posted 1 year ago

Thank you. That's great to hear.

Posted 1 year ago

“Beautifully made jacket. Not yet had the chance to put it to the test in demanding conditions, but I fully expect it to keep me warm and dry.”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Lovely kit, took the midlayer jackets skiing and they worked like a dream, for cold mornings and warm afternoons. Great pockets and plenty of them!”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Cool stuff for modern explorers”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“First jumper I received had a mark on the front. I went to the website and was able to choose a replacement and get return info within a minute. Very satisfied with the service.”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Excellent product.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Fantastic jacket light weight and perfect for me on the long walks in the hills”

Helpful Report

Posted 1 year ago

Thank you. Enjoy those long walks!

Posted 1 year ago

“Fantastic product, quality is first class , customer service is second to none”

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Posted 1 year ago

We love this. Thank you so much.

Posted 1 year ago

“Excellent high quality and environmentally friendly products for exploration of the planet. Nice mix of high performance and luxury.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“My Shackleton parka is magnificent, right down to the last detail. By far the warmest and best made coat I’ve ever owned.”

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Posted 1 year ago

This fills our hearts with joy! Thank you very much.

Posted 1 year ago

“Very friendly and helpful staff. A nice personal touch with every order. Nothing is too much trouble.”

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Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Delighted with the product, a great addition to my wardrobe.”

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Posted 1 year ago

That's what we like to hear. Thank you.

Posted 1 year ago

“I now own several Shackleton products and all are very good quality and different in style to your average shop, my latest edition being the Rothera jacket which I'm loving, perfect fit and comfortable. I have worn it in -1 degree with base layers and it's warm, plenty of pockets in the right place and feels snug with windproofing built in. Shackleton staff are excellent offering great customer service.”

Helpful Report

Posted 1 year ago

Really great to hear! Thanks for the feedback.

Posted 1 year ago

Shackleton is rated 4.8 based on 666 reviews