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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,116
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Jean Hill
Verified Buyer
“Love my new Shackleton,ziti so light and yet cosy and warm! Love love my new jacket👍❤️”
Helpful Report
Posted 2 years ago
Thank you Jean. We love love that you love it too!
Posted 2 years ago
Anonymous
Verified Buyer
“Outstanding product and even better customer service. Amazing customer experience from start to finish.”
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to give us a review.
Posted 2 years ago
CHRIS HAYNES
Verified Buyer
“I have bought 2 Ross Gilets one Chalk a 2 xl and one Black one. The Chalk is amazing and has everything I require warmth and internal pockets which I find very useful as when I out about, hence I decided to buy the Ross Black but I am disappointed that this version does not have any internal pockets. So as with the Chalk version I thought Shackleton was ahead of the field by having many pockets but still looking very fashionable. But now you have changed the style Shackleton Ross Gilet is very much the same as any other gilet.”
Helpful Report
Posted 2 years ago
Thank you again for the feedback on the new Ross. We're sorry to hear of your disappointment with the design changes. The decision was made to remove the internal pockets for a lighter and more comfortable fit and we felt that the 4 external pockets would be more accessible so as not to have to unzip the jacket. We have shared your feedback with our product design team though and will be sure to review this with future design iterations.
Posted 2 years ago
Chris Light
Verified Buyer
“WE bought two Shackleton jackets and a centenary orange pullover wax jacket - they are all excellent quality and very comfortable to wear. We are off to Scotland in a few weeks to test them out!”
Helpful Report
Posted 2 years ago
David Rawlins
Verified Buyer
“Great, great product, stylish, really functional, thoroughly recommend.”
Helpful Report
Posted 2 years ago
Jonathan Thompson
Verified Buyer
“Bought a Rothera jacket. Beautiful piece of equipment, build quality is superb. Probably the best jacket I’ve worn, comfort, freedom of movement, everything is 100%. Can not recommend it enough.”
Helpful Report
Posted 2 years ago
William Joss
Verified Buyer
“It was great to be able to speak to a really helpful and personable young woman before placing the order. The down jacket is exactly what I was looking for - I visit various parts of Norway and need something smart and warm ( a difficult combination). The Ronne is just right. And I like and relate to the Shackleton branding.”
Helpful Report
Posted 2 years ago
Kenneth Losier
Verified Buyer
“We can learn so much from our past so as it is from Shackleton's history”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The product was advertised as black but it was actually more of a navy blue. Shackleton were great and they promptly sent me new jacket the next day just in case I was sent the wrong colour my mistake. Initially, I was not sure about the blue but after trying on the jacket, the fit was great and the blue was very nice. I have worn the jacket a few times and it is very comfortable, warm and looks great. Would definitely buy from Shackleton again.”
Helpful Report
Posted 2 years ago
Andrew Dawson
Verified Buyer
“Perfect out of the box. Genuinely excellent.”
Helpful Report
Posted 2 years ago
David Taylor
Verified Buyer
“Ross Down Gilet L Blue Arrived beautifully wrapped and packed which is nice. Quality of the finishing is very high, with no hanging threads or missed stitches. Design is very thorough, good shape to the body (not a hanging sack like others) large, useful pockets with chunky zips and pulls that will work with cold wet fingers. The wind baffle/placket behind the zip is several layers of material and stitching so should stay flat behind the zip, not fold like flimsy versions. The fleece collar and zip guard all work and make wearing fully done up comfortable. Lastly, and most importantly, it feels very warm and certainly blocks the wind. Not tried it in cold weather yet but I am sure that it will be very snug. Looks great as well. Expensive, but top-quality product. Well done and many thanks.”
Helpful Report
Posted 2 years ago
Ben NEWELL
Verified Buyer
“Great products, great customer service. Reliable, durable, perfect.”
Helpful Report
Posted 2 years ago
N K Winstanley
Verified Buyer
“Great service and good communication”
Helpful Report
Posted 3 years ago
Mike Rosenberg
Verified Buyer
“Love the products but I am disappointed that graphene is no longer being used in your jackets and knit base layer.I am so glad that I bought the frank hurley photographers jacket and pilot jacket and the Vincent base layer all with graphene a few years ago.”
Helpful Report
Posted 3 years ago
Neil Barnsley
Verified Buyer
“Epic. The coat was as described, fits like a charm, measures true to size and I look forward to many years service.”
Shackleton 5 star review on 4th September 2022
Helpful Report
Posted 3 years ago
Chris Ashton
Verified Buyer
“Hi photos are amazing but still waiting for the certificates . Thanks Chris”
Helpful Report
Posted 3 years ago
Dear Chris, Thank you very much for your feedback. We are delighted you are pleased with your palladium print and the Shackleton customer service team will contact you with an update regarding your certificate. Kind regards, Customer Service
Posted 3 years ago
Richard Blase
Verified Buyer
“Excellent product Explorer jacket in blue as described. Very well made, practical but with a hint of left field stylishness.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The quality of the sweater is above the expectations”
Helpful Report
Posted 3 years ago
Bryan Stone
Verified Buyer
“High quality product as always”
Helpful Report
Posted 3 years ago
Hoppenbrouwers, Enrique
Verified Buyer
“Fantastic quality and excellent service with record speed delivery.”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 865 reviews
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