shapermint.com Reviews

Name: shapermint.com
Rating: 4.23

4.2 Rating 2,582 Reviews

81 %

of reviewers recommend shapermint.com

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Metrics

4.2

Based on 2,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely happy with Company. Excellent Customer Service and Returns Policy”

Helpful Report

Posted 4 months ago

“The items are of excellent quality, and the purchasing and customer service are second to none. Few companies are as serious as you. You have my trust.”

Helpful Report

Posted 4 months ago

“I ordered two strapless bras and two different colors. Of course, when you get ready to check out, they offer you a better deal to add more. When I clicked to check it out to see what it was it added it to my order and automatically totaled me and charged me. I was able to get back into the order after doing a chat and telling them I did not want the two extra ones, why would I need four strapless bras? And she came back with, well keep one of the extra one of the extra one’s and will only charge you this. I told her still, I did not need any extra other than the two that I had originally ordered. That’s the second time I’ve had an issue when I’ve gone to look at the special deal and it automatically adds it and charges it. I finally was able after several minutes of the chat to get her to give me credit for the two that I did not want. It should be a little more self-explanatory that if you go into the special offer, that is probably gonna add it on regardless.”

Helpful Report

Posted 4 months ago

“customer service was not help to me. Right after I submitted an order I asked to cancel& neither gal could help me which is crazy as I contacted them right away. Now I will have to return the items when I receive them. So dumb & a waste on everyone's end”

Helpful Report

Posted 4 months ago

“I was satisfied with my order. It came quickly and was as advertised. However, I did not appreciate the upselling after the purchase - offering things for a lower price than on their website simply to get you to buy now. I would have appreciated the deals in the first place.”

Helpful Report

Posted 4 months ago

“Product quality good. Customer service okay, needed to exchange camis for size, direct online was only return, but did finally get the exchange sorted out via email. Poor stars are due to I cancelled my "subscription" (lost my job after these orders and was cutting back), they offered two months free, which I accepted as I fully intend to have a new job well before that, but then charged my card today anyhow. So now I will cancel and stay cancelled even if I order later.”

Helpful Report

Posted 4 months ago

“My purchase was shipped out quickly and when I needed to exchange it for something else it was an easy process. Upon receiving the new item, I had to ask for a refund as that just didn't fit my body type. I spoke with them via email and the refund was set up with no issues. They stick by their products!”

Helpful Report

Posted 4 months ago

“my order has not arrived yet. its 65 days and l can't get my money back as the only option is for a return. as I never received the items l will not get a refund .. No updates after 10 days . just keeps saying there is a delay and will update soon.”

Helpful Report

Posted 4 months ago

“I ordered the Capri pant and it does not fit 5'1" like a Capri. In fact I need to hem it to make it be at my ankles. I tried to request a return, but Shapermint will not allow a return on this item?? I can only exchange it for the same item? I don't want "Capri" that comes below my ankles.”

Helpful Report

Posted 4 months ago

“I did keep the one bra but I had ordered 5 items and I was very disappointed. And the when I processed my returns somehow some of my money went to a gift card. I DID NOT WANT! When I tried to contact you to clear up this situation I still haven’t received a response. I just wanted to get things cleared up and get my refund.”

Helpful Report

Posted 4 months ago

“I am not happy with the strapless bra I purchased. It does not provide lift and support that I was expecting as per the description. ☹️”

Helpful Report

Posted 4 months ago

“I order 2 bras and both did not fit as advertised....just a bad fit...bands were loose and the cups gapped....all of it....very disappointed”

Helpful Report

Posted 4 months ago

“I’m not completely satisfied because the bra does not fit very well as my first purchase last year. I ordered size XL the cup was small, the band loose. I exchange for size XXL now the cup fits fine but the band is still loose. My first purchase from last year was XL which is the correct size. What happened with your manufacturer?”

Helpful Report

Posted 4 months ago

“I have never received my bra's!”

Helpful Report

Posted 4 months ago

“I was notified that my order was in my mailbox. IT was NOT there. I emailed the same day to ask for tracking of the package or a refund. I received the obligatory response and have heard nothing further. Please fix this problem.”

Helpful Report

Posted 4 months ago

“I ordered 3 bras from Shapermint and had to return them because they just didn’t fit me right. My return was handled quickly and efficiently. Thank you.”

Helpful Report

Posted 4 months ago

“I love your bras!!! Soo comfortable and lovely colors. The fit and coverage of your bras is perfect. I also ordered bandeau bras first, which were too small. Your exchange process is so easy . . . now I am waiting for the replacement.”

Helpful Report

Posted 4 months ago

“Comfort & no pain”

Helpful Report

Posted 4 months ago

“Easy to order, like the product, washes well, cup pastas in place”

Helpful Report

Posted 4 months ago

“I received item that I didn’t order. Now representative said I got two same items because only name difference.”

Helpful Report

Posted 4 months ago

shapermint.com is rated 4.2 based on 2,582 reviews