shonajoy.com Reviews

Name: shonajoy.com
Rating: 2.19

2.2 Rating 152 Reviews

28 %

of reviewers recommend shonajoy.com

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2.2

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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shonajoy.com 1 star review on 13th December 2023

Manjola Sulka

shonajoy.com 1 star review on 28th February 2023

Anonymous

shonajoy.com 1 star review on 18th August 2022

Eglantina

shonajoy.com 1 star review on 19th January 2022

Will Never Shop At Shona Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a slip that was way too short and small despite being a consistent medium. Had to pay for return shipping and selected a store credit as there was a dress I was hoping to buy that was flagged as being restocked January 15. The dress was not restocked on that date so I asked for a refund instead. Took a week to respond and in the end I only got a response because I called. I was simply told that it wasn't possible to convert a store credit into a refund. I explained the situation and explained that the event I was hoping to wear the dress to has passed and asked if they could tell me why a refund was not possible. Another 10 days to respond and was simply told 'its not possible'. Extremely disappointed with the service, would not buy from Shona Joy again.”

Helpful Report

Posted 3 years ago

“I ordered a two piece silk suit for a magazine photoshoot on a Monday, photoshoot was scheduled for Thursday mid-morning. I met mention i also had express shipping from SYD-ADL. I unfortunately missed the cut off time on Monday so my order wasn't processed until Tuesday. I called Tuesday to ask if it would be sent out that day and she said no, but she can put a request in for it to be done. I thought great, fingers crossed it gets sent out. Wednesday morning comes and no dispatch email. By that point i'm thinking well everything for this shoot is centred around this silk suit so i will request for it to be pushed back to Friday at 12noon. Finally on Thursday morning at 9am on the dot i call customer service to ask where the package is and how has it gone from processing Monday afternoon/Tuesday morning to not shipping until 9:15am Thursday. While i'm on the phone with her i get an email saying it has been shipped. Friday morning rolls around and still nothing, so i call AUS Post and ask for more up to date tracking info. They basically gave me nothing and said there's no guarantees it'll be delivered in time. Finally i give up and scrounge together other clothes for the model (so disappointing to not be able to fully execute my vision). I get to the shoot by 11:45 and get on with it. Checking my phone half way through i have a message saying it was attempted delivery at my workplace (metro-zoned) at 2pm. Just seriously so disappointing and frustrating process. No one has been helpful or even tried to push to get it here quickly. I mean this is why we have express post and i understand everyone is under the pump but i am frustrated. Now i will be returning it, i have had to lodge a return, explain in detail why i'm returning it so it actually gets accepted. Onto of all of this i have to pay for it to be returned and it must get there by the 4th of Feb (4 days) to be accepted as a return. What a joke, there's no urgency for my order to be delivered on express, that's what i've paid for, but the return needs to get back to them asap. I will not be purchasing from here again. I wouldn't recommend this brand for anyone. I found the customer service un helpful and rude. Shipping time is terrible, as well as the over all experience being a down right joke.”

Helpful Report

Posted 3 years ago

“Unfortunately I am more and more disappointed with Shona dresses lately. Majority of the styles are only made to fit size 6 tall women. I purchased a beautiful dress that was worn by a model with smaller breasts, size 6 and very tall. Gorgeous but not the average female. I am a size 10 and the dress did not fit anywhere on me at all. Gaping at the back, breasts and so tight across by bottom. Unless you look like the models, do not purchase. Shona - please start using real bodies on your website so we can see what these dresses look like on the average woman.”

Helpful Report

Posted 3 years ago

“Terrible customer service. I sent a dress back that did not fit as I am pregnant. I received an email stating there was a mark on the bottle hem and they wanted to deduct $30. Considering I couldn't get the dress past my bust not sure how it's possible for me to have left any sort of mark. They also mentioned if I don't except the $30 charge they will send it back to me. I most certainly did not mark the dress. Get your microscope out to see the mark in the photos attached.”

Helpful Report

Posted 3 years ago

“Customer service is horrible, bought a dress on sale (still $350) and didn’t fit. It’s an online store so the only way to try things on is to buy it and then exchange it for a different size. The woman on the phone said the only way I can get the size that fits me is to buy a second dress for another $350. Will never shop here again.”

Helpful Report

Posted 3 years ago

“I am shocked at some of the reviews for Shona Joy. I rarely leave reviews for businesses, because unfortunately most businesses don’t give me a real reason to do so. Shona Joy has been absolutely amazing and very accommodating to me. Their customer service team has been incredible and were always happy to answer any questions I had (I’m in the US). The dress a purchased was shipped and received very quickly (1 week US) and was an absolute DREAM. I purchased the Bias Sleeveless MIDI to wear on my wedding day. The quality was better than I expected honestly, the dress is double lined and incredibly flattering. I was worried about the silky material being revealing, but it was not at all. This particular dress is amazing for larger chested women. Their dresses and clothing are all very original and classy. I would HIGHLY recommend this company and will be a customer for as long as I can be. If you have any questions or concerns, I recommend reaching out to customer service. For the record, this was my first purchase with Shona Joy and they treated me as if I had been a customer for years.”

Helpful Report

Posted 3 years ago

“I purchased two dresses for my graduation and was incredibly impressed with the quality and sizing of the garments. Initially I was concerned that I had gotten the wrong size to fit my body however the dresses fit me amazingly, no tailoring needed. I chose to keep one dress and the domestic return process was very easy. After reading their return policy I was fully aware that I would need to cover the return shipping cost and was glad to do so. The dress I have kept is exactly what I looked at and ordered online and it outlines my body so well. Although the pricing is not the cheapest you get your moneys worth and it is not see through. I ordered a AUS size 10 and thought I would need to size up but that was not needed and the delivery came within days of purchase. My dress is the La Lune Lace Back Maxi Dress in Olive and uses sustainable fabrics. I cannot fault the dress in any way and would 100% recommenced this website to anyone.”

Helpful Report

Posted 3 years ago

“I received such amazing, helpful and friendly customer service from Capucine. She really saved me with my outfit to my brothers wedding and with such short notice as well. I am extremely grateful! Thankyou”

Helpful Report

Posted 3 years ago

“I bought a dress $380 that came with 2 stains, they did return my email super quickly and even sent me a smaller size because my one was too big, everything with no extra cost, the dress is beautiful and I’m really glad that I bought this dress”

shonajoy.com 5 star review on 1st November 2021

Helpful Report

Posted 3 years ago

“I agree with all of these reviews! I wish I could give this brand 0 stars b/c they are just horrible. Forget about returning anything you've purchased and getting money back. You'll spend at least $50 shipping and a return took two months before even getting back to ME! They are super unhelpful and lie about their borders being able to accept returns. AVOID Shona Joy all around!”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM SHONA JOY! I spent $350+ on a dress that looked gorgeous online. I really wanted to love it. Unfortunately the dress I received looked NOTHING like the photo online. The color was WAY off, the fit was off, the fabric was frumpy, and it was poorly made. I sent pictures of the dress in real life and screenshots of the website to their team thinking they’d understand, noting the obvious differences but they pretty much told me there’s nothing I can do and I’d have to cover the cost of shipping back to Australia which is going to be at least $80. NOT WORTH IT. DONT BUY FROM HERE!!!!”

Helpful Report

Posted 3 years ago

“Beware--I ordered 2 dresses from them (total value was ~$650 USD). I had to return from USA back to AU and the shipping cost was $80 USD (at USPS) for a tiny package less than 1.5 lbs. Beware that I was quoted $220 USD from Fedex. There is only Express shipping allowed from USA and these were the cheapest shipping options. BEWARE, DO NOT ORDER. QUALITY IS ALSO VERY DIFFERENT THAN PHOTOGRAPHED.”

Helpful Report

Posted 3 years ago

“I’m so disappointed by this brand. I order wedding dress from Australia, the dress is not correct size, it’s doesn’t fit me well. Now I have to return it and pay the shipping by myself. The shipping cost from Germany are 75€! I think that’s not fair to let the customer pay for the shipping if the dress is worth 400€, it’s a no-go! In this case we are also speaking about wedding dress, the shipping cost should be covered.”

Helpful Report

Posted 3 years ago

“I purchased a dress … on the day it arrived I tried it on and did not like it so sent it back straight away… only to receive an email to state it had a hole in it and they could not refund because I did not state that it was faulty… I did not see the hole and that is not why I was returning.. it must have had the hole when it was sent out and I didn’t notice. reading the reviews I am not the only person this has happened to. I sent the item back straight away and not that I could have worn it- we are in lock down.. stay away from this company… I will never purchase again and have advised my friends of the poor service. Joanne Point Piper NSW”

Helpful Report

Posted 3 years ago

“As a 50 year old bride I had sustainability and age appropriate suitable bridal dresses in mind, Shona Joy met all of these and I felt beautiful, it was truly a magical day, thank you💕”

shonajoy.com 5 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“Literally if I could give zero stars I would. I wouldn't have paid $50 for the $300 dollar dresses I received. I was hit with a $130 duty fee for them to get to me and then when I went to return the worthless merchandise that I received I had to pay for return shipping myself. Could not give this company a worse review. If you want to order cute dresses from an Australian boutique and not get ripped off then order them from Beginning Boutique (and not I don't work for them). Seriously the worst express I've ever had with an online clothing retailer in our outside the United States.”

Helpful Report

Posted 3 years ago

“Deliver was super quick to Auckland. Ordered Wednesday night and here first thing Friday. The Clemence dress is a dream. Thank you!”

Helpful Report

Posted 3 years ago

“Just received my Shona Joy order and couldn't be more pleased. Was a little worried about sizing, but the size chart was spot on. The dress is perfect and the colour exactly as shown. Am waiting for styles to be re-stocked as I missed out on another beautiful purchase due to size unavailability. Extremely pleasant shopping experience.”

Helpful Report

Posted 3 years ago

“I recently has interaction with Claudia from Shona Joy. She is a CRM Executive. I just wanted to call her out for her excellent customer service. Unfortunately I haven't had pleasant experiences when dealing with Shona Joy re returns etc however Claudia was very prompt with her responses and went above and beyond at resolving my request. I really appreciate this as good customer service is hard to come by. Claudia - thank you for your prompt kind caring service, you are a asset to the company. x Binda”

Helpful Report

Posted 3 years ago

“I came across this brand and love! I recently made a purchase of a dress in 2 sizes as my body is a bit tricky to fit. The size 10 fit like a glove! Which is very rear. I was easily able to return the size 12 and get a full refund. Definitely will be a returning customer!”

Helpful Report

Posted 3 years ago

shonajoy.com is rated 2.2 based on 152 reviews