Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order in great time but the product I received was far too big for my son! The sizing seems on the bigger side compared to his school jumpers which were the same size!”

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Posted 5 years ago

“Brilliant service, constantly kept up to date with tracking of the uniform and arrived in time for my sons investiture. Couldn’t be happier with the service or the quality of the uniform.”

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Posted 5 years ago

“A simple order carried out swiftly and efficiently. Cannot expect more. Thanks”

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Posted 5 years ago

“Very good service Thanks”

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Posted 5 years ago

“The shirt is massive and would fit a small adult. I ordered the Xs and it’s three times too big for him, he’s nearly 11.”

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Posted 5 years ago

Hi, We are sorry the shirt didn't fit if you could give us more information that would be great. We can also make a custom fit shirt too for uniform if the sizing isn't correct for your son. Thanks Scout Store

Posted 5 years ago

“When I remember my login details I find the website easy to use and the products arrive quickly.”

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Posted 5 years ago

“Products are of really good quality, hard-wearing and a good fit. T-shirts wash well and don't go out of shape. Perfect for your scout, no matter what section they are in!”

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Posted 5 years ago

“Still waiting on it. DHL have said they delivered it but I haven’t seen it !!”

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Posted 5 years ago

Oh no Karen, This shouldn't happen please let our customer services team know and we will get it sorted! Thanks Scout Store

Posted 5 years ago

“Great service fast delivery”

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Posted 5 years ago

“Very good delivery service. It's just a shame the sizing of the clothes is so unpredictable and out of line with normal dress sizes. I am yet to find a hoodie that fits me!”

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Posted 5 years ago

“Good product and great price.”

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Posted 5 years ago

“Great communication and fast delivery. An excellent quality piece of kit at a really competitive price - will definitely be visiting again.”

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Posted 5 years ago

“Receipt of ordered goods was relatively quick and was exactly what was ordered. Navigation of the site was pain free and easy to do.”

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Posted 5 years ago

“Fast and satisfactory. Thank you for making the purchase of badges more affordable”

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Posted 5 years ago

“Great service ! However I ordered far to large so wIting to see how quick the exchange comes back !!”

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Posted 5 years ago

“Very fast delivery- I ordered a shirt on Wednesday evening and it had been delivered by Friday! Excellent service”

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Posted 5 years ago

“Although the order arrived promptly, one of the items was not the size stated on the packaging. The items have to be returned for refund. I also found the cost to be much higher than a local uniform stockist.”

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Posted 5 years ago

Hi Anna, We are sorry that you didn't get the correct size and I hope you got your refund using our free returns. We support local uniform stockists too and we are glad you managed to find what you were looking for. Thanks Scout Store

Posted 5 years ago

“Hi, I got information via the scout store website on delivery and it's stated that products will be delivered via Royal Mail. However, when it was sent to my country in Malaysia, it wasn't sent via Royal Mail (will be passed to Pos Malaysia) and due to that, the local private courier (not Pos Malaysia) here needs to pay a sum as tax before products can be released to the said courier for delivery and of course I needed to pay for the tax. That was the first delivery and as there were still pending orders (Gilwell Scarfs; out of stock), I contacted the scout store via email to inform about my predicament and to request for my scarfs to be sent via Royal Mail. However, when the scarfs arrived, they were still sent using the local private courier and I had to pay the tax for the 2nd time. I have paid £30 for delivery and another £65 for tax. It's really disappointing as I didn't get the service which I thought could have been easily facilitated by the scout store.”

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Posted 5 years ago

Dear Tuck, Thank you for leaving a review, unfortunately on international orders the customer has to pay national customs tax. There is no way around this however I believe you can claim back the VAT from your customs department. Thanks Scout Store

Posted 5 years ago

“Excellent, prompt service. However, there was too much packaging on my items (especially plastic!)”

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Posted 5 years ago

“Very easy to purchase and really quick delivery!!!!”

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Posted 5 years ago

Scout Store is rated 4.3 based on 908 reviews