Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The deliver service was brilliant. My order arrived within only 2 days.”

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Posted 6 years ago

“Hi, don't want to sound negative how ever the price for the items is well and truly over priced, To the point of feeling like I was ripped off.”

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Posted 6 years ago

Hi, We would be happy to discuss what products you felt were overpriced we do try and keep the pricing as competitive as possible. customer.services@scoutshops.com Scout Store

Posted 6 years ago

“Silver thanks badge came quickly.”

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Posted 6 years ago

“This is the second time I have ordered the item from yourselves as first time it was wrong and yet again the item is not correct. Order and delivery note say correct item but product was beavers books this time not scouts. Really can't understand why I'm not receiving the right item. Only good thing is at least they are free so I'm not having the hassle of sending it all back everytime.”

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Posted 6 years ago

Hi, We are really sorry this has happened, if you are still having issues please contact customer services again and let them know you have left a review and had a reply. Thanks Scout Store

Posted 6 years ago

“Brilliant service and a great selection”

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Posted 6 years ago

“It was great to receive my order so quickly.”

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Posted 6 years ago

“Ladies trousers are a better fit than the old style so happy with those. Delivery fast. I wasn't happy with the packaging which consisted of two non-recyclable plastic bags for one pair of trousers.”

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Posted 6 years ago

Hi, Thank you for the feedback, we have just launched a series of pledges to tackle one of the issues you have raised this is a link to a blog explaining what we plan to do https://shop.scouts.org.uk/2019/04/18/protect-our-planet At the moment solutions to replace poly bag usage is very limited, our clothing travels from the far east in container ships and needs the bag to protect it (like the majority of clothing that is sold in the UK). The outer DHL bag is fully recyclable but that is there to make sure all of your goods are kept safe in transit. We are looking for a solution for both and by 2023 we have pledged to replace all poly bags with a sustainable alternative. Rest assured we feel the same way and we are actively doing something about it. Scout Store

Posted 6 years ago

“Good quality of clothing.”

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Posted 6 years ago

“I found them very helpful. No photo.”

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Posted 6 years ago

“Love the fact that there are some "eco" options for Polo shirts for adult leaders. More colours needed though please...and less plastic packaging!”

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Posted 6 years ago

“I am 99percent happy with shopping with scout store, but, one of my orders I asked for a couple of camp blanket badges of the mascot for the 2019 wj , as you may have noticed I am a collector of badges. at the moment still wating for these, you will be able to find them on my pervious orders, thanks Hector”

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Posted 6 years ago

“Good quality but very, very expensive”

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Posted 6 years ago

Hi, Thanks for the feedback what did you find so expensive we feel our pricing is very fair and we always try and keep it as reasonable as possible. Thanks Scout Store

Posted 6 years ago

“The items I ordered arrived on time and we’re as described.”

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Posted 6 years ago

“The uniform is a high quality and looks really good. Delivery was as expected”

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Posted 6 years ago

“Good quality products and very helpful and efficient customer service experience for any queries”

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Posted 6 years ago

“The store has all the requirements a scout could need but at present I as a badge secretary am having trouble ordering badges as lots are not on the website”

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Posted 6 years ago

“Order arrived very promptly. Unfortunately didn't notice I was ordering a gent's shirt which had to be returned as far too large.”

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Posted 6 years ago

“Finding things off your "search" facility is very hit and miss. I put in the correct title for what I wanted i.e: yellow card, young people first and your search engine returned Beavers.”

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Posted 6 years ago

Hi, That is really strange I just completed the same searches and they both came up as expected. Sorry for any inconvenience. Thanks Scout Store

Posted 6 years ago

“Thanks guys for your help. The links were perfect and made the purchase easy. Very prompt and quick delivery.”

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Posted 6 years ago

“It's my first purchase in this scout store. Surprised by the speed at which I received the order. Maximum quality The received order was perfectly described on the web. Pleased to collaborate with the scouting also buying official scout products. Scout greeting from Lorca (Spaing) Group-108”

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Posted 6 years ago

Scout Store is rated 4.3 based on 908 reviews