Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were no orange cards in stock I would have liked both together, are they in stock yet?”

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Posted 6 years ago

Hi, I just checked they are now back in stock. Thanks Scout Store

Posted 6 years ago

“Shop itself is very good and a lot quicker turn round of items now. disappointing that members aren't given automatic discount codes available. Big problem I have is your sizes. An i.scout polo shirt I have is a Large. I bought (and just returned) an fleur de lys polo shirt that was a 2XL - and it was too tight. My son is a Medium in all items yet it was the Large size that we had to get for him to be a reasonable fit in your latest polo shirts. I suggest you get one of each type of polo shirt and compare sizes - it will save your customers a lot of hassle having to return items, and it would drop the number of returned items that you have to deal with.”

Helpful Report

Posted 6 years ago

Hi, Thank you for the feedback and we take your comment on sizing on board, we did have a Thank You campaign running for a month with the Scouts where all members could get 25% off however any discount code must be entered at the checkout as we have no way of knowing who is a member or not. Thanks Scout Store

Posted 6 years ago

“Paid for next day delivery and it took 4 days to turn up and im still awaiting on some of the badges i ordered three weeks later.”

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Posted 6 years ago

Hi, Sorry to hear this please contact the customer service team for a refund on your delivery (let them know you left a review). Have you received your goods now? Thanks Scout Store

Posted 6 years ago

“Sorry not impressed with searching and the categories. As a LTM we use the free materials on our courses but trying to find materials previously ordered have just disappeared and can't be found. Some out of stock items are shown in the store others aren't. Sorry to say as it is a real mess making life very hard work. Also why do you have to pay postage on some free items (the new discount card) where other free items are free postage”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback we have investigated your comments and hopefully these answers will help; - We have some issues with items falling off the site when out of stock we are currently developing a solution with our web team to resolve this. - We are currently reviewing the categories to make searching easier for badges, publications and materials required to run a section and rest assured we really care about improving the experience further. - The discount card issue has been resolved it now appears a free publication when you choose to order it on its own. Hopefully that helps and if you have any more problems please let us know. Thanks Scout Store

Posted 6 years ago

“When sending a return it would be easier to have a courier service pick up the parcel”

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Posted 6 years ago

Hi, Thank you for the feedback we will look into this. Thanks Scout Store

Posted 6 years ago

“Very helpful”

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Posted 6 years ago

“Fast delivery and good quality goods”

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Posted 6 years ago

“The Scout Store certainly sell items that people want.”

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Posted 6 years ago

“I made an order and payment was taken, after a week of waiting for the delivery I had to chase up the order. I was told the purchase was made but the system hadn’t submitted the order to the dispatch team”

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Posted 6 years ago

Hi, Really sorry to hear this it looks like a genuine mistake with our system here, have you received your order now? Thanks Scout Store

Posted 6 years ago

“Ordered my sweatshirt online delivered two days later. Quick and efficient.”

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Posted 6 years ago

“Good quality goods true to size and promt delivery”

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Posted 6 years ago

“Very swift delivery”

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Posted 6 years ago

“Brought new uniform for my future son in law, I am a Scout leader, I got him by in to scouting (Explorer leader) He is going to be invested at our Scout camp in May half term. The uniform came very quickly as usual. Many thanks”

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Posted 6 years ago

“I bought a ladies size 16 blouse. It’s very short and I’d say more of a 14.”

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Posted 6 years ago

Hi, Thank you for the feedback if you need to change it remember our returns are free and apologies for the inconvenience. Thanks Scout Store

Posted 6 years ago

“Very prompt response. Only one problem. The site would not let me order the amount I wanted and I was stuck with the numbers already displayed which was twice what I wanted. Also I could not contact anyone to get the order changed.”

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Posted 6 years ago

“I was very disappointed with your delivery options. I paid for next day delivery but got my purchase 4 days later. It was pointed out to me that because i had placed my order on a Thursday evening that next day delivery didn't apply and was on the site. I do think that it should be flagged up when you place an order and choose next day delivery if no delivery is available and give you the choice of opting for standard delivery.”

Helpful Report

Posted 6 years ago

Hi, Thank you for leaving a review and the feedback, we do have the T&C's on the site and it does say it again when you select the delivery option at checkout. We are always looking at ways to improve the experience and will see if we can make it even clearer in future. Thanks Scout Store

Posted 6 years ago

“Great selection.. Unfortunately the postage is little high... cost £3+ for woggles and scarf which omly weighed about £1.50. Top post at post office.”

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Posted 6 years ago

“Paid for next day order. Not delivered next day. No notification of this... and then only half the order deliveries. Again no notification of this. When outstanding items were chased merely told sometime in April... no offer of refund. Shocking service.”

Helpful Report

Posted 6 years ago

Hi Tom, Thank you for leaving a review and we apologise for the issue you had with the next day service. If you contact the customer service team and tell them about this reply we will sort out your refund on your delivery. Scout Store

Posted 6 years ago

“The service across seas was very prompt, much better than average. The products were well packed, and arrived in pristine condition.”

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Posted 6 years ago

“This is the first time we ordered from the Scout Store, We were sent the wrong size shirt M instead of the XXS required, this was also confirmed by email the size we requested and on the delivery note. It is quite inconvenient due to where we live to get to the post office to return items.”

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Posted 6 years ago

Hi, Thank you for your review and apologies for any inconvenience caused we will investigate what has happened and if you need any more help please get in touch with the customer service team. Thank you, Scout Store

Posted 6 years ago

Scout Store is rated 4.3 based on 908 reviews