Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitted as expected, arrived on time. Hopefully they will wear as well as the previous ones.”

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Posted 6 years ago

“Easy to use website and prompt delivery - will use you again.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Sent the wrong item then didn't refund the delivery cost.”

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Posted 6 years ago

Hi, We are really sorry to hear about this, we will be happy to refund your delivery please contact customer.services@scoutshops.com or live chat https://scoutstorehelp.zendesk.com/hc/en-us Scout Store

Posted 6 years ago

“Arrived in plenty of time. Good quality and fit perfectly”

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Posted 6 years ago

“My order was supposed to be next day delivery for which I paid extra. However it was sent standard and did not arrive till the day after my son was invested. I contacted the chatline the day prior who confirmed the wrong delivery date and sent another shirt on quick delivery. Outcome received two shirts a day late. I gave the DHL drive one shirt back to return. The second shirt redelivered the next day. Shambolic Shirt good though. I doubt I will use them again”

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Posted 6 years ago

Hi, We are really sorry it appears to be a genuine mistake if you contact customer services we will refund your delivery. We apologise again for the inconvenience and glad that you are happy with the shirt. Thanks Scout Store

Posted 6 years ago

“Loved all the jamboree items. Disappointed that two items became unavailable after purchase, but on another plus note Rebecca went above and beyond.”

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Posted 6 years ago

“Paid for next day delivery arrived two days later”

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Posted 6 years ago

“Thank you for a very prompt, efficient delivery of my order, which was of excellent quality.”

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Posted 6 years ago

“Poor sizes available for the larger man. You can purchase 60" waist however the largest shirt is 20.5" not really in proportion! Plus feel excluded from buying casual clothing because of sizes. Shame they are not thinking about bigger people.”

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Posted 6 years ago

Hi, Thank you for your feedback, we regularly review the sizing of our clothing and we commit to offering the uniform in larger sizes and we even have a custom service to make sure we can get uniform for any size person. The casual clothing products we offer are only available to manufacture up to certain sizes at the moment but we are investigating how we can increase the sizing where possible. If you want to send you sizes in we can have a look and see what we can do for you. customer.services@scoutshops.com Scout Store

Posted 6 years ago

“Always a great range of products and competitively priced. Every item I’ve purchased so far, have been very good quality.”

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Posted 6 years ago

“The Scout Store in the UK is everything I was hoping for in a retail establishment, quality, speed and price.”

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Posted 6 years ago

“Prompt delivery, items as described. Polo shirt and jumper both of good quality material, vivid colours.”

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Posted 6 years ago

“quick and easy, good product”

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Posted 6 years ago

“The products were great all delivered well but everything delivered in single use plastic. What about the scouts sustainable development goals?”

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Posted 6 years ago

“the service was good but the sizing is off i measured the size of the item using the measurements given so i could order the right size but the item does not fit properly”

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Posted 6 years ago

Hi, Thank you for leaving a review, we are always looking to improve the sizing of our products if you could provide some more detail to customer services that would be great and help us to investigate further. Thanks Scout Store

Posted 6 years ago

“Very good service Fast postage, I received an incorrect item which I returned for free and a replacement was sent straight away, great service thanks will use again”

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Posted 6 years ago

“Good system, we’ll made products and delivered quickly.”

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Posted 6 years ago

“I have started to order badges from Scout store rather than our local district website which was taking far too long to deliver. My order always comes very promptly and if there is any part of the order owing I am always informed. I have ordered several other items before as now we don’t have a local Scout store and will continue to use online Scout store, as I am very pleased with the service.”

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Posted 6 years ago

“Prompt delivery product quality is of a high standard”

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Posted 6 years ago

Scout Store is rated 4.3 based on 908 reviews