Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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07511072493

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If badges are out of stock should say at point of ordering not after payment, surely badges should never run out of stock!”

Helpful Report

Posted 4 years ago

Hi, Thanks for the review, usually we don't run out of badges but at the moment we are going through some re-branding and this has left us low in stock as the new badges come in. Thanks Scout Store

Posted 4 years ago

“Quick delivery, with some items follow after main items received. Unfortunately several items were out of stock and unable to order. So now need to place a second order when these items are available which is rather frustrating.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this sometimes we sell out but we do try and keep our best selling items in stock all of the time! Thanks Scout Store

Posted 4 years ago

“Reasonable quality items. Quick delivery on some parts of the order, slow delivery on other parts. Poor communication on delivery - it just turned up one day.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and sorry you weren't happy with the service our deliveries can be tracked using the consignment number we email out. Thanks Scout Store

Posted 4 years ago

“Not enough Scout related products & too much plastic non-essential stuff these days. Please support Royal Mail rather than German or American couriers who don't employ staff & pay min. wage.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the feedback we have added a lot of new products in the last 12 months and we have also committed ourselves to a series of eco pledges you can find in the blog section of our website to reduce the amount of plastic we sell in Scout Store. With regards to the delivery service we use our customers are very happy with the service. Thanks Scout Store

Posted 4 years ago

“Hi, don't want to sound negative how ever the price for the items is well and truly over priced, To the point of feeling like I was ripped off.”

Helpful Report

Posted 5 years ago

Hi, We would be happy to discuss what products you felt were overpriced we do try and keep the pricing as competitive as possible. customer.services@scoutshops.com Scout Store

Posted 4 years ago

“Ladies trousers are a better fit than the old style so happy with those. Delivery fast. I wasn't happy with the packaging which consisted of two non-recyclable plastic bags for one pair of trousers.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the feedback, we have just launched a series of pledges to tackle one of the issues you have raised this is a link to a blog explaining what we plan to do https://shop.scouts.org.uk/2019/04/18/protect-our-planet At the moment solutions to replace poly bag usage is very limited, our clothing travels from the far east in container ships and needs the bag to protect it (like the majority of clothing that is sold in the UK). The outer DHL bag is fully recyclable but that is there to make sure all of your goods are kept safe in transit. We are looking for a solution for both and by 2023 we have pledged to replace all poly bags with a sustainable alternative. Rest assured we feel the same way and we are actively doing something about it. Scout Store

Posted 4 years ago

“Good quality but very, very expensive”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback what did you find so expensive we feel our pricing is very fair and we always try and keep it as reasonable as possible. Thanks Scout Store

Posted 4 years ago

“Finding things off your "search" facility is very hit and miss. I put in the correct title for what I wanted i.e: yellow card, young people first and your search engine returned Beavers.”

Helpful Report

Posted 5 years ago

Hi, That is really strange I just completed the same searches and they both came up as expected. Sorry for any inconvenience. Thanks Scout Store

Posted 4 years ago

“There were no orange cards in stock I would have liked both together, are they in stock yet?”

Helpful Report

Posted 5 years ago

Hi, I just checked they are now back in stock. Thanks Scout Store

Posted 4 years ago

“Shop itself is very good and a lot quicker turn round of items now. disappointing that members aren't given automatic discount codes available. Big problem I have is your sizes. An i.scout polo shirt I have is a Large. I bought (and just returned) an fleur de lys polo shirt that was a 2XL - and it was too tight. My son is a Medium in all items yet it was the Large size that we had to get for him to be a reasonable fit in your latest polo shirts. I suggest you get one of each type of polo shirt and compare sizes - it will save your customers a lot of hassle having to return items, and it would drop the number of returned items that you have to deal with.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the feedback and we take your comment on sizing on board, we did have a Thank You campaign running for a month with the Scouts where all members could get 25% off however any discount code must be entered at the checkout as we have no way of knowing who is a member or not. Thanks Scout Store

Posted 4 years ago

“When sending a return it would be easier to have a courier service pick up the parcel”

Helpful Report

Posted 5 years ago

Hi, Thank you for the feedback we will look into this. Thanks Scout Store

Posted 4 years ago

“I bought a ladies size 16 blouse. It’s very short and I’d say more of a 14.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the feedback if you need to change it remember our returns are free and apologies for the inconvenience. Thanks Scout Store

Posted 4 years ago

“normally wear large or extra large shirts but the sizeing is totally out on the smart casual wear shirts had to go to 4xl to get a comfy fit returned 2 shirts have only received one back sofar”

Helpful Report

Posted 5 years ago

Hi Suzanne, Thank you for your review and apologies for any inconvenience caused, our sizing can vary depending on the product. There should be a size guide within the description and our returns are free in case the garment doesn't fit. Our customer service team are looking into your issue with the shirt coming back and will be in touch soon. Thank you, Scout Store

Posted 5 years ago

“My order arrived with the incorrect size. Scout stores were quick to rectify this and sent me a replacement item”

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Posted 6 years ago

Hi, Thanks for the review and apologies for the inconvenience but good to hear the team were quick to respond! Thanks Scout Store

Posted 4 years ago

Scout Store is rated 4.3 based on 907 reviews