Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07511072493

Write Your review

Tell us how Scout Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postage was very expensive”

Helpful Report

Posted 4 years ago

Hi Thomas, Thanks for the review we are making some changes (which are live right now!), so that all badge orders will now be £1.50 for shipping and we always keep reviewing the prices. At the same time shipping companies increase the cost on average 8% a year and we haven't increased our shipping prices for the last 3 years. Thanks Scout Store

Posted 4 years ago

“I was searching for an item that was out of stock but instead of being told it was out of stock it was removed from the website. That meant I thought I had not searched correctly and had to phone up. Both your time and my time would have been saved if I had found the item and seen that it was out of stock or under review (or even might not be re-published.”

Helpful Report

Posted 4 years ago

Hi Howard, Thanks for the feedback we are working on a much better solution for this and we apologise your experience this time wasn't as good as we would like. Thanks Scout Store

Posted 4 years ago

“Thought blanket was reversible not half and half, so disappointed and ordering another one to alter.”

Helpful Report

Posted 4 years ago

Hi Elizabeth, We are sorry this wasn't what you expected, did the description not make it clear if so let us know we appreciate all feedback to make the shopping experience with us even better. Thanks Scout Store

Posted 4 years ago

“I could give a five star for the online process however I had no access to the Internet and needed some items for a scout attending at event sharpish. I phoned up to do a telephone order to be told that scout shops don't do orders over the phone anymore. There surely should be provision for this ? Yours Steve Ralph”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and apologies in this instance but we no longer take orders over the phone to make sure your payment details are protected. It would be a risk if someone was to overhear your details and we feel it best to make sure it is all done online. If you really need to place an order over the phone please contact customer services. Thanks Scout Store

Posted 4 years ago

“Confusing when as soon as you have placed your order it is put on hold. Invoices are not sent making it difficult to claim back costs - the Scout Store simply says to print out the order form, but this is not acceptable to some treasurers”

Helpful Report

Posted 4 years ago

Hi Malcolm, Thanks for leaving feedback and apologies you have had issues. when you place an order you should get an email with the total and the items. Hopefully that helps but if you have any further issues please feel free to contact customer services. Thanks Scout Store

Posted 4 years ago

“After purchasing realised the same product is available at multiple other online retailers for a significantly cheaper price. Had purchased from this site as the link was provided by my daughters scouts group. Wish I had looked around before placing the order.”

Helpful Report

Posted 4 years ago

Hi, Thank you for leaving a review and apologies you didn't have a great experience this time. We try to make sure our prices are as competitive as possible and all of our profits do go back into UK scouting to help prepare young people with skills for life. Thanks Scout Store

Posted 4 years ago

“Everything was fine apart from torch, which came in bits. Thankfully partner managed to put it together but we're afraid it might be less sturdy than if it came intact.”

Helpful Report

Posted 4 years ago

Hi, Sorry about this it may have been damaged in transit you can use our free returns service to exchange if you wish? Thanks Scout Store

Posted 4 years ago

“Please choose a different carrier! DPD ‘threw’ my parcel over a neighbours fence! 😡”

Helpful Report

Posted 4 years ago

Hi, They should never do this, thanks for letting us know and we apologise for their lack of professionalism. If you order has been damaged in any way please use our free returns service for a full refund. Thanks Scout Store

Posted 4 years ago

“Difficult to find the resources easily and there is no notification of resources that are no longer available they are not able to be found.”

Helpful Report

Posted 4 years ago

Hi, Sorry about this we are re-branding a lot of resources and there are also others that go under review but I agree we need to do a better job communicating this. We are working on a way to do this with our site to help customers understand better when they are coming back into stock. Thanks Scout Store

Posted 4 years ago

“Initially lost the order but once queried, order arrived next day!”

Helpful Report

Posted 4 years ago

Hi, Oh no sorry! Very rare but thanks for letting us know and glad you got your order. Thanks Scout Store

Posted 4 years ago

“Unfortunately I received somebody else's order. This took a while to resolve as they would not send my correct order until they had received my returned parcel. From the date of my order this took 3 weeks for me to receive my order which was then a part order - 2 parcels later and there is still one patch outstanding which hopefully will arrive soon...!”

Helpful Report

Posted 4 years ago

Hi, Oh no this shouldn't happen! we apologise and hopefully your order arrives soon if not please contact our customer service team who will be happy to help. Thanks Scout Store

Posted 4 years ago

“I bought 2 pride badges for my Twins, I ordered them on a Sunday as they were parading the following Saturday in a gay pride representing the Lancashire scouts I paid nearly £4 for postage they only just arrived in time on the Friday, I think the postage is expensive But then to find they are not allowed on the uniform only the scout blanket, what good is that, is a great way of keeping the badges safe but no one gets to see the ones I bought, they are good quality such a shame in this day and age”

Helpful Report

Posted 4 years ago

Hi, Our delivery terms are 3-5 working days for standard delivery and Friday would have been the last day they could be delivered as per our T&C's (we do however always try our best to get them out sooner!). Our badge postage is currently under review and we are hoping to introduce badge only reduced price soon! For the badge placement I am afraid we can only advise that a blanket badge goes on a blanket. You can ask your local leadership to propose the badge may become a uniform badge maybe to be worn on the month Pride takes place. Thanks Scout Store

Posted 4 years ago

“It was impossible to judge what size top I was getting as women's clothes are not measured by width when laid flat. Considering I have to have uniform and the price of it I wouldn't have thought actual sizes and even a women's version rather than unisex was too much to ask for. So yes I got what I ordered and I got it quickly but I paid the earth and as I couldn't risk too small it is of course too big, but hey room to breath.”

Helpful Report

Posted 4 years ago

Hi, The adult uniform does come in female sizing for both the shirt and the trousers https://shop.scouts.org.uk/uniforms/adult. Is that the ones you had difficulty with? Thanks Scout Store

Posted 4 years ago

“Lovely quality uniform although sizing was inaccurate. Ordered a 32inch tshirt and jumper, jumper was marked 32 inch but measured 36inch and tshirt measured 34inch. Both have been sent back .”

Helpful Report

Posted 4 years ago

Hi, Sorry about this, we will check the sizes mentioned as they should match the advertised sizes online. Thanks Scout Store

Posted 4 years ago

“There are forms we are supposed to be using but are never in stock. it does not help us out here on the ground”

Helpful Report

Posted 4 years ago

Hi, We apologise for this and there are always forms under review and changes being made to them as part of that process. We do always try to make sure we keep in stock what we can and as soon as they are approved we get them back in for customers to order. Thanks Scout Store

Posted 4 years ago

“Were quite quick with delivery but would have been nice to have got the ones I ordered”

Helpful Report

Posted 4 years ago

Hi, Sorry, you should always receive what you order if you haven't please contact customer services and they can see why this has happened. Thanks Scout Store

Posted 4 years ago

“For the most part I purchase Publications, the website to this Section is disorganized. It is necessary to go through the complete list to check there is nothing missing. It may also be better to list items that are out of stock, rather than de-listing them. An example was Badges & Awards Cubs that did not appear on the list when I placed my last order,”

Helpful Report

Posted 4 years ago

Hi, Thank you for the feedback we are always looking to improve this and I know the teams are always trying to optimise the layout this type of feedback is very valuable to help us. Thanks Scout Store

Posted 4 years ago

“I think charging 3.99 to have an envelope with two flat cards of badges in posted to you is extortionate”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are looking at the carriage costs for badges so watch this space for some changes coming soon! Thanks Scout Store

Posted 4 years ago

“Hard to find things when doing a search. Completely irrelevant things appear above the item with identical wording to the search”

Helpful Report

Posted 4 years ago

Hi, Oh no this shouldn't happen! We will get our web team to have a look as we have tried to get searching to be a much better experience for our customers. Thanks Scout Store

Posted 4 years ago

“It was hard to find the Orange, Yellow etc cards as hey were all over the place. I think you should arrange the page with them on plus the other goods in alphabetical order.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and rest assured we will take your advice and have a look! Thanks Scout Store

Posted 4 years ago

Scout Store is rated 4.3 based on 907 reviews