Scout Store Reviews

Name: Scout Store
Rating: 4.29

4.3 Rating 908 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prompt service”

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Posted 5 years ago

“I ordered a size 30 pair of shorts for my daughter and you sent a size 28 in a size 30 package! Luckily they just about fit as I had to order to replace jamboree shorts.”

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Posted 5 years ago

Oh no! Please accept our apologies and we will get onto our supplier as that shouldn't happen! However glad they fitted and I hope your daughter enjoys the Jamboree :) Thanks Scout Store

Posted 5 years ago

“Quick delivery but incorrect ite. S sent.”

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Posted 5 years ago

Hi Claire, Please accept our apologies this shouldn't happen we do try to minimise human error as much as possible but you can use our free returns service to send back any incorrect items. Thanks Scout Store

Posted 5 years ago

“superb and fast delivery. Thank you!”

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Posted 5 years ago

“Good quality badges, after despatch delivery was quick.”

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Posted 5 years ago

“Shirt arrived in good time. Perfect size. Good quality. Happy with purchase. Thank-you.”

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Posted 5 years ago

“I haven't received my goods yet. I find it frustrating that I cant talk to anyone about this problem either at Scout Store or your delivery agents DHL. I am emailing someone in the customer services dept at the moment but the response is slow. I may have to travel now to Glasgow to buy another belt as this is needed for Friday for the World Scout Jamobouree.”

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Posted 5 years ago

Hi Elaine, You should always be able to reach us during 9-5 either on live chat or email and if you use live chat it will be really quick. You can find live chat on any web page on the site (it pops up when you land on homepage). We always make sure we do all we can to help when a parcel goes missing and in this instance we apologise that you haven't had the experience we would like you to have. Thanks Scout Store

Posted 5 years ago

“Very quick shipment. And it was possible to exchange the size for free. Great!! Only I think the size suggestion is too big.”

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Posted 5 years ago

“Some great products on there. Good clear website. Does seem odd how profits go back into scouting when the store has grown so much I think a lot of it is circulated into new things to sell to members. Which isn't nessesarily bad. Only slight problem is that everything is not particularly great value including paying quite a bit for delivery. And the discount codes are onlymfor certain things which is annoying as scouters pay so much money to hq and then pay full whack on items from here. Overall a good service to have but just feels slightly tainted by how scouters are customers to make money from rather than valued members”

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Posted 5 years ago

Hi, Thanks for leaving feedback I will try to answer as best as I can. Our main objective is to grow the contribution back into the Scouts each year and last year we returned one of our biggest ever amounts to help provide Skills For Life. We don't circulate profit into new things to sell we are a wholly owned subsidiary and manage our own cash which pays for stock held in the business. We do our best to keep prices as low as we can and our delivery charges is around the same as most retailers in the UK, we also have just reduced badge delivery to £1.50 which is really good value. We don't view our customers the same way, we see ourselves as providing a service and also offering our customers products they love to buy further enhancing their experience of scouting. We also help make sure parents are able to get the uniform they need for their kids as easily as possible so that joining is made as simple as possible when it comes to uniform requirements. I hope that helps answer you questions thanks again for leaving feedback. Scout Store

Posted 5 years ago

“Good service but a little expensive. Delivery is particularly expensive.”

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Posted 5 years ago

“The web was easy to use however it would be useful to have a return to shopping option from the checkout. If it was there it wasn’t obvious to me.”

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Posted 5 years ago

“asked a question which was solved quickly”

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Posted 5 years ago

“The website is very easy to navigate and my items arrived quickly and exactly as described.”

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Posted 5 years ago

“Very quick despatch and product well packaged”

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Posted 5 years ago

“Was very impressed with variety of goods available and the speedy delivery”

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Posted 5 years ago

“Great service and products”

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Posted 5 years ago

“Excellent delivery times etc. But styles not accurately described and sizing is an issue....”

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Posted 5 years ago

Hi Paul, We do try and provide size guides on every product but it is very difficult as humans are all different shapes and sizes and that is same for all clothing retailers. We apologise this hasn't been a good experience if you get a size form us that fits try and keep reordering the same and if you ever need to change our free returns service is always on hand to help! Thanks Scout Store

Posted 5 years ago

“Good, fast service. Well done”

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Posted 5 years ago

“I am a Scout leader in the United States and I had excellent help obtaining the items I wanted from the Scout Store. The staffers who assisted me were knowledgeable and courteous. I appreciate all they did. Thank you very much for your help!”

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Posted 5 years ago

“Easy to order and quick delivery of our important purple cards”

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Posted 5 years ago

Scout Store is rated 4.3 based on 908 reviews