“Placed an order for two wigs and 1 minutes after I placed it I reached out to them by email to change the color of one of the wigs because somehow the color changed from what I had originally selected when i paid for it. Of course they have no phone number for you to call them, only email. They responded saying the new order hasn’t been processed in the system yet. Not too long after that after that I receive a text saying my order was being shipped. I reach out to them to say I hope they were able to change the color and they told me they were unable to make the change because it was still processing in the system so they shipped it out without making any changes. Worst customer service I’ve ever seen in my life. All of this happened wothin 1 to 2 hours. Definitely will not be ordering from them anymore. I should have read all the negative customer service reviews before I ordered. So now I’ll never order from shophairwigs.com nor ebonyline.com since they are the same company”
“The fact that they don't tell you the wigs are not in stock after you already purchased with your card.... it took 3 days for them to tell me they don't have a wig that they already charged me for. Never again”
“Please please do not order from this company!!! I ordered two wigs on March 22, 2024 have not received not one email about my order. I gave them a 1 but they deserve minus0. I ordered from Luveme wigs never had a problem. But this company is worthless”
“I gave them a 1. But I wished they had a 0. The 1st issue is It took almost 2 weeks to receive my item. They sent me the wrong color wig. I received a clown red wig instead of a burgundy & black wig. When I emailed them I was told I'm not guaranteed to get the color on line. They are only color swatches and I'd have to pay 20% restock fee & additional fee for shipping. Some body named Larissa sent a very nasty email. Save your money and avoid the headache.”
“I am so glad I read the reviews. They were advertising sales for black Friday..they almost had me. I wanna thank the citizens that report fraudulent business like this one and hope that with enough awareness of their poor service that they go out of business.”
“I had to email them because they never sent out any shipping info and went beyond the time they claim to process orders on their website. They only tried to take action after emailing about my order status. I ended up receiving a refund and will not recommend them. I recommend Sam's Beauty.”
“They now go by Ebonyline and are both sister companies they are a BIG SCAM! Took Money out of my bank account and then canceled my orders.. They are a fraud.”
“This business is a joke. I ordered on the first and here it is the 7th and I never gotten shipping info or nothing. They are not good with responding to messages and don't have a number to call and speak to someone. I would never order from them again. Just give my refund ASAP.”
“Fraud Fraud - Returned wigs in original condition as per terms ( barely opened/ tags not removed/untampered with, etc..) Paid postage/insurance - told would not refund/asked for additional money to return wigs back to me!! Absolute scam! Plan to report to BBB.”
“I sent 4 Emails inquiring about my order which was placed September 2, 2022 and there was NO REPLY to my Emails, September 8th. When I checked the status of my order on their website, it stated "PROCESSING". After reading the REVIEWS I know
I've been SCAMMED by CROOKS of "shophairwigs".”
“Ordered on 3-17 checked on my order 3-30 & it was never shipped. I wouldn’t have known until I reached out to see where my order was. Then stated it would take 5-7 days for my refund.”
“Wig quality is HORRIBLE. May be second lots or inferior product shipped in regular brand name packaging. Worse although I sent a return the NEXT DAY after receipt with their return authorization, they declined reimbursement stating that the items did not meet their return policy. BOGUS! It was the next business day from receipt. THEY DO NOT HONOR RETURNS. False advertisement! BEWARE!”
“Actually I give them 0 stars
Actually I give them 0 stars. They sale wigs that are nothing like the picture. It is a scam. Check the shipping address because they have multiple websites. If you wish to return a wig and they say ship to 1829 stanley st northbrook, il RUN. Don't purchase from any site that has that address as the return place. I purchased a wig that was absolutely nothing like the picture. I asked them if I could return it and they said yes. I sent it and paid for shipping and they sent it right back to me and said they couldn't accept it because the original packaging was messed up. So I actually lost more money. I WILL NEVER DO BUSINESS WITH ANY COMPANY WITH THAT ADDRESS EVER AGAIN. Shophairwigs, ebonyonline, all of them are the same. There's a reason why they don't show you all the images in all colors of the wig. Do yourself a favor and just save money for a real one because these people are scammers”
“Don't do business here. They take your money for a product they know they don't have in stock. Wait 2 1/2 weeks to contact you via email to say your order is not in stock but wanna offer you other hair. I think if you don't have the product say it on your website and not take money and have them waiting for weeks. I will never buy nothing from this site ever!”
“Shop wigs is awful first of all they are not giving you the products that u are ordering.Secondly they sent me two of the same wigs.Thirdly the parts on the wigs are too big .Fourthly overall the wigs are horrible please do not order from these people they are scams and the reviews on their page is fictitious and made up by people who are either blind or with bad taste .DO NOT BUY FROM THESE PEOPLE”
“I ordered two different wig styles, which based on the website appeared to be in stock.
My order was confirmed and I waited for an email with shipping information. After 4 days, I called customer service to see when my items would be shipped because they are only a state away items shouldn't take more than 2 days to arrive. It was at that moment that the woman said that one of the styles wasn't available, they were waiting for it to come in from a distributor and my order would probably not ship out for another 4 or 5 days. More than a week after my original order. When I inquired why there isn't a system in place to notify the customer that one or more of their items isn't available to allow them to decide to wait, cancel, or modify their order, I was told their system isn't set-up that way. So basically, I wouldn't have known the situation if I didn't call to ask. So meanwhile, the available item sits there waiting until the backordered item comes in; because, and I quote, "We don't split orders". The customer service rep. was short tempered and rude. This is the second time I've had this specific order problem. I thought after staying away for a year or two may have given time to be more efficient, but no. Even with the cancellation of the unavailable item, the available one still wouldn't be shipped for another possible 48 hours, from a place that offers same day shipping, in a location that's 1 state away from the final delivery destination. Imagine how much better the experience could have been if there was a courtesy email sent immediately with the change in availability; if the customer service was friendly, courteous, and efficient; and if there was a willingness to recognize that they are at fault and an attempt be made to find a way to accommodate for the customer's inconvenience. Something different than what they did, which is basically nothing but say in a-round-about way, "It is what it is, take it or leave it."”
