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Shpock Reviews

1.3 Rating 153 Reviews

6 %

of reviewers recommend Shpock

Company Reviews

1.3

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	25 minutes

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Shpock 1 star review on 24th August 2023

Gabriel Kirchhof

Shpock 1 star review on 24th August 2023

Gabriel Kirchhof

Shpock 1 star review on 24th August 2023

Gabriel Kirchhof

Shpock 1 star review on 15th June 2022

Shpock 1 star review on 15th June 2022

Shpock 1 star review on 15th June 2022

Shpock 1 star review on 30th December 2021

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aviod at all cost. Full of scammers I was about to being scammed after i put advert online then immedialy got an offer then the buyer offered to pay me on paypal then he said the courier that is coming to pick up the item but could you pay him £300 to their account then i would paypal you the full amount for the cost of delivery and the item. Then they give their account number and details. Be really carefull. Again full of scammers telling u to email them and they happy to buy the item. But its all fake DO NOT TRANSFER ANY MONEY TO THEM. and take screen shot of your converstations and when they send you their bank account and their name then report them to police.”

Posted 3 years ago

“If everything goes well its fine. Once you have any problems then don't expect any support from shock team. In fact they will restrict your account without any explanation and you are unable to contact them. Customer service is the worse you can imagine.”

Posted 3 years ago

“This site / app is a nice place to buy on and I been a member since 2017 but if you are a seller on this site / app STAY AWAY as it will be a very long time before you see your money even after you spend extra send it tracked and do everything you still don't get your money. I sell on ebay steady and guess what shpock I get paid as soon as package is delivered in fact ebay don't even hold the money anymore as I have gained a reputation but all I wanted was the package was delivered and signed for by the buyer you should release the money. I did myself a favour and removed all my products from this site / app and once I get my payment I will delete my account too. Look at the reply from shpock saying asking the same question multiple times! Will slow things down! Well shpock guess what I will messaging daily until its done.”

Shpock 1 star review on 14th July 2020

Posted 3 years ago

“Absolute cunts...shpock is a gimmick! Money grabbing sons of biatches that do not have a customer service department. Scary just how useless they are! Avoid this horror show like the plague. I cannot for the life of me understand how they get any airtime whatsoever. Their reviews on all platforms is no more than 2/10 which I think is high given their inability to perform their "duties" as a business. I an astonished how they get away with this incompetence! They need to be shut down.”

Posted 3 years ago

“Sellers are scammers and Shpock does not protect you as they say they will. Scammed into buying badly damaged goods from someone using a pic of perfect goods, and won the case against the seller. But all return costs have to be covered by me. So the seller gets to repeat the process but I am out of pocket. Appalling customer service.”

Posted 3 years ago

“Claim to have buyer protection but do not actually fully protect you. If you get a faulty item from a scammer you will have to return it at your own expense, and the seller gets to sell it again. You remain out of pocket for postage. That is not buyer protection.”

Posted 3 years ago

“There are so many scammers on there pretending to make offers or ask questions saying email them text them or message them on WhatsApp. When I blocked the scammers they restricted my account, they said they would fill up with an email me but they never did And it’s been weeks. Terrible App”

Posted 3 years ago

“My iPad wasn’t delivered due driver not being able to find address. Tracking through says item not delivered. So I applied for a refund I paid buyer protection insurance and delivery. All I get is automated replies asking for feedback No customer service. No refund No iPad This is far more of a failing than Shpock being the penultimate site for scammers, This is a regulator failing ,it’s ok to sell insurance and not pay out , hide behind automation , and it’s a system error when caught out , where’s the Financial conduct authority Oh there as in contactable as Shpock . Hail eBay a different class of scammer altogether, a contactable customer service , snatch an grab PayPal. Its so much nicer to deal with the professionals.”

Posted 3 years ago

“Shpock...a scammer's paradise!! I was only ever contacted by scammers. Scam being they say they haven't received the item, and then get a full refund. Or they say that the item was faulty/damaged. Avoid this site. Totally unprofessional. Totally useless. Total waste of time.”

Posted 3 years ago

“I brought a glasses on Shpock didn’t receive the item or my money back . Shpock have now closed the case. Without any Settlement. Didn’t receive the glasses. That’s not my signature”

Shpock 1 star review on 9th June 2020

Shpock 1 star review on 9th June 2020

Posted 3 years ago

“Zero stars deserved. Sold an item, used my own courier, item delivered and signed for. Schpock decided to cancel the sale and refund the buyer because I didn't use their courier (I would imagine it's for this reason because they haven't actually acknowledged any of my emails). Tracking has been provided, I have sent several emails and they haven't even had the courtesy to reply. Saying that, the buyer is no better - they know they've been refunded and have my item and haven't contacted me to offer to pay. This is only the second thing I've sold on their site and I should have learned after the first. I posted the item tracked, the item was received but because the buyer didn't confirm this I had to go begging to Schpock for them to release my money. Shocking website, shocking customer service, will report to action fraud.”

Posted 3 years ago

“Just purchased and paid for 2 items and both buyers have cancelled with no reason! Pointless!!”

Posted 3 years ago

“WASTE OF TIME AND MONEY. 0 stars if I could as it is so unfair on sellers as I have wasted my p&p money and time. Not to mention the buyer returned my product broken but shpock has refunded him his full amount and i am stuck with a damaged item and wasted my money and time on this rubbish scamming site. Disgusting.”

Posted 3 years ago

“Customer service is terrible , I have emailed them 4 times over 5 days and no reply. I placed an advert with a bump promotion for £9.99 , they have taken the payment but my advert has been removed completely and no one is solving the issue. What a rubbish service.”

Posted 3 years ago

“I placed an ad with Shpock and immediately paid ££7.99 to 'bump' (promote) the ad. Shpock cancelled the ad immediately stating later that they don't accept ads for that type of product. My ad never appeared yet they took my £7.99 for promoting it. I have been communicating with their Customer services for weeks now (they take about 7-10 days to reply to each message). All they keep saying is that under their T&Cs bump fees are non refundable. I am livid about this because they have taken my money and delivered no service in return. This is theft! I suggest you avoid this company at all costs. If you have a problem, they are not interested in resolving it and do little more except make themselves impossible to contact. In all a terrible company!!”

Posted 4 years ago

“Worst platform i have ever come across. They remove items without explanation and do not reply to any emails at all. I wish someone would shut them down”

Posted 4 years ago

“I’ve been using Sphock for just over week , and I’m contemplating deleting it . It just harbours a load of crazy time wasters who want your stuff for next to nothing . You get the irritating ones who ask for loads of pictures or ask loads of questions and have no intention of buying ! They have no regard for your time , I’m literally considering just putting it on eBay . Whilst you have to pay a fee , it’s better run and there’s sanctions in place for those idiotic time wasters who have no regard for your time.”

Posted 4 years ago

“DISGUSTING COMPANY FOR SELLERS AND BUYERS, NO PHONE NUMBER, NO QUALIFIED STAFF TO SORT OUT YOUR QUERIES, JUST ROBOIC MESSAGES, AVOID AT ALL COST”

Posted 4 years ago

“Allowing fraudulent sales to take place, from criminals that fake there identity and use multiple ids, and then completely ignore complaints made by the victim, suspend the happy criminal with fake details, and the process repeats. I and many others have been scammed, and still loads of adverts on site. See a few photo shots of my own investigations, many more available”

Posted 4 years ago

“The newest app version is so confused and working not properly. Older version is 100% better and easer. Better come back to Facebook market.”

Posted 4 years ago

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Shpock is rated 1.3 based on 153 reviews