Shpock Reviews

Name: Shpock
Rating: 1.32

1.3 Rating 152 Reviews

6 %

of reviewers recommend Shpock

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Metrics

1.3

Based on 152 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	25 minutes

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Shpock 1 star review on 24th August 2023

Gabriel Kirchhof

Julie

Shpock 1 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

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“I am Es on this app, have bought more than i sold, like £1500 worth, and because i didnt reply for an item during covid, i can operate.. Give me a break!!!”

Helpful Report

Posted 3 years ago

“SCAM. I sold an item in 03/02/21 as experience . The buyer paid e confirmed the transaction until now I haven't received my money....I can't contact the website by email because there is none to contact it. Completely SCAM!”

Helpful Report

Posted 3 years ago

“Rubbish! The Shpock wallet takes way to long to transfer to your bank! Theres no excuse for this.. item delivered safely but I have to wait for my money... I wont be using again.. deleting the app.”

Helpful Report

Posted 3 years ago

“I can go on about all the bad reasons you should not use shpock, but I won't. Ther are other similar (better) apps out there. Just avoid this one if you value your money, time and effort. Simple as that”

Helpful Report

Posted 3 years ago

“I was scammed out if £265. Id made a purchase from a seller and paid through shpock wallet. The seller cancelled the deal as he said that he prefared using bank transfer as his Shpock wallet froze his account as he couldn't get his money out! Within a couple of days I realised that this seller didn't have these items of sale. I contacted Shpock who only sent me a message apologising that this had happened and removed this seller from thier site then asked me to contact my bank and report it to Action Fraud. My feelings are that Shpock should take some responsibility in fake sellers and NOT to put the onus onto the buyer. Since I've been scammed I'm very reluctant to use Shpock”

Helpful Report

Posted 3 years ago

“A lot of potential and growth. Only wish there was a mere BASIC ONLINE customer service management in place which in my eyes still seems inexistent. Example (refer to image attached for clear illustration): Purchased Item, 5 working days passed and there isn't a proof of shipment nor response from seller. Which sadly creates a stain overall for the brand and more specifically the exceptionally responsible sellers who provide a great service.”

Shpock 2 star review on 2nd December 2020

Helpful Report

Posted 3 years ago

“Was always pretty naff but search change is messed up and complicated so I deleted app”

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Posted 3 years ago

“I wish I had read reviews for Shpock before I committed myself to buying a drop-leaf table. I bought and paid £40 for it, and waited 3-4 days and heard nothing. I wrote to the seller, then received a note from Shpock that the table had been sold previously. It should never have been on their site for sale if that is the case. Now I have to wait, for how long, to get my money back, if ever! Please think carefully and read the reviews before getting involved with Shpock.”

Helpful Report

Posted 3 years ago

“Shpock make this app harder and harder for the sellers who keep the app alive. The process to get your money in your bank account is way too long. From the date of sale to actually receiving funds, it could take up to two weeks. Shpock say the bank transfer should take up to 5 days, why? So they can accumulate interest of your money. I used to love this app for the quick sales you could make but they just constantly make it harder for the seller and easier for the buyer. I will never use this rubbish app again and advise anyone else not to. Especially as a seller. Shame on you Shpock & Adyen.”

Helpful Report

Posted 3 years ago

“SCAM AVOID Half the items listed on there are already sold however you can still buy and pay for these items, Shpock will then keep your money for as long as possible so they can profit off the interest I waited 9 days for a refund. Customer service are a waste of time and just send you copy and paste responses.”

Helpful Report

Posted 3 years ago

“They are the worst online sales market out there. They assume things are fake and block your account. I sell legitimate items and they say they are fake with no evidence to support their claims. I have provided evidence to check out my validity and even offered them to contact the police or trading standards to which so far they have declined. I have lost money due to their incompetence”

Helpful Report

Posted 3 years ago

“Just lost yet another sale because of Shpocks recent change of rules. Now if anyone wants to buy an item I simply copy and paste my item onto gumtree and tell Shpock That item has been sold. I WILL NOT BE BULLIED INTO BEING FORCED TO POST MY ITEMS. EVERYTHING WAS GREAT BEFORE, BUYERS CAME, COLLECTED ITEM, THEN PAID ME..PERFECT. NOW EVERY SELLER HAS THE HASSLE OF WRAPPING, BOXING, ACQUIRING PACKAGING AT THEIR COST. THEN ITS A WAITING GAME TO SEE IF YOU GET PAID FOR YOUR EFFORTS. If Shpock are reading this, my advice is REVERSE YOUR RECENT CHANGES BEFORE YOUR BUSINESS GOES DOWN THE TOILET AND IS FLUSHED AWAY PERMANENTLY.”

Helpful Report

Posted 3 years ago

“Only buy local and that option has gone..surely you can see that was a bad move”

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Posted 3 years ago

“Not user friendly at all and too many scammers on it. Doesn't let me leave bad feedback for a seller that is messing me about and cancelled the transaction because i refused to pay through a 3rd party. Why sell on Shpock if you won't take a payment through it? Surely a scam. They deserve poor feedback but the poorly designed app won't let me...”

Helpful Report

Posted 3 years ago

“Agreed a price to collect an item. The guy said go to PM and he will give me the address. 4 days later and 3 pms to him no response at all.”

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Posted 3 years ago

“Avoid at all cost it's full of scammers I have closed my account due to the service and the company does not care”

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Posted 3 years ago

“Really poor service, they deleted my account without being asked and without any reason, and when i asked to explain why they said i had asked to delete it and it's impossible to restore it!!! I'm not surprised to see so many bad reviews on the web, how to ruin an app with millions of users, they seem to fail on purpose”

Helpful Report

Posted 3 years ago

“I lost £300 for some items in one transaction. My bad, I used bank transfer, however on further investigation, it was perfectly obvious that this was a fraudster (many Shpock accounts, different emails, but same M.O. and EXACTLY the same 'texts' within ads). As an I.T. person, I could EASILY identify such fraudsters - with only the info that we as users can see, as Shpock admin - they have so much more info. that can be checked. Shpock didn't care, and don't care. Completely unprofessional.”

Helpful Report

Posted 3 years ago

“Had to give it 1 as 0 was not an option! Schpok wallet is a disgrace. You have to pay postage up front! You then have to wait for the buyer to "agree" the transaction, even if you have tracking info, then Schpok "HOLDS" YOUR money for 6 to 7 days! If the buyer doesn't like ANYTHING ie Schpok will not pay out, even for postage. Appalling. You CANNOT remove schpok wallet from your profile! If the Seller offers delivery, it is NOT an option to remove it - ie couldn't collect it is just NOT user friendly”

Helpful Report

Posted 3 years ago

“This app is actually not worth one star at all. I joined in good faith and bought one item which was not delivered at all. No message, no nothing from the seller. I then got a message from the App admin saying I would get my money back in five days. With that confidence I bought another item. That was ten days ago. Again there was no attempt to deliver and this time, there is no attempt to refund the money either. If you see this review, please do not use this app as you will lose your money and your time.”

Helpful Report

Posted 3 years ago

Shpock is rated 1.3 based on 152 reviews