SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality and price.”

Helpful Report

Posted 8 years ago

“Reasonable price and exceptional quality. SS handrails replacing my tired pine ones. Very pleased with the appearance and happy with the screws, plugs,etc supplied.”

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Posted 8 years ago

“Quick response, and good Correspondence with email.”

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Posted 8 years ago

“We ordered our 3.6 mtr oak & steel handrail over the phone rather than on-line as we wanted to be sure we had made the right choice. Reassurance gained our order was processed very efficiently. The two piece rail arrived by UPS 48 hours later ! The quality of the materials could be faulted but one rail was slightly bowed. Phoning for advise on how to address this I was immediately offered a replacement free of charge. This duly arrived, again within 48 hours & is spot on. We can genuinely give Simplehandrails 5 stars for their product, efficiency & customer service. Many thanks Peter W”

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Posted 8 years ago

“The handrail is made from quality materials, all the fixings came with it, not as extras, I am extremely pleased with it and it looks very good, the packing was excellent took some time to unwrap it. All in all a very positive experience, Thank you...”

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Posted 8 years ago

“This handrail is of exceptional quality, from the finish of the rail to the supports. It was well packed and even had the screws and wall plugs included a real bonus. Whilst it might be hard to get too excited about a handrail, what I would say is that it does what it should and looks well engineered. I would have to reservations in buying from again and recommending this product to anyone”

SimpleHandrails.co.uk 5 star review on 20th August 2017

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Posted 8 years ago

“Our new square oak handrail looks fantastic. The brushed steel fixings set it off perfectly. High-quality components used.”

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Posted 8 years ago

“My handrail arrived and the measurements etc were spot on. Very happy with it.”

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Posted 8 years ago

“We chose these handrails because they looked good quality and were not disappointed. Slight problem with courier delivery but the response to emails was prompt - excellent customer service. Would definitely buy again”

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Posted 8 years ago

“Quick delivery how ever poor at correspondence as they did not reply to any emails”

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Posted 8 years ago

“This is our second purchase and we are already planning some more orders. Great value well packaged and we love the it”

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Posted 8 years ago

“The handrail was spot on , nice finish , 2nd one I've purchased now , happy costumer”

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Posted 8 years ago

Hi Andre, Thanks for the review. I have just checked the order and you did order in two sections. There are two options on the drop down list. If you want to get it back to us I will gladly swap it for you for the size in one complete length. Thanks again for your custom.

Posted 8 years ago

“Not the quickest delivery but that is not why I marked them so low. The product is very poor quality, certainly not worth any where near the £150 I paid. The hand rail comes in two sections & the join method is a joke. Bad design, you have to drill & screw two plastic joiners. You have to get dead centre of the wooden handrail which is not easy, it should be pre-drilled. Tried as best I could but not perfect, which means the join is not seamless.The screws are also far too short & the plastic part is not fit for purpose. You have the same problem with the end detail. Try to get dead centre of the pole & then screw on a plastic joiner. The screws for the bracket however are far too long (NO i didn't get them mixed up), I pre drilled into the hard wood pole but two screws still broke off half way in. Really poor product, as I've attempted to use it I suppose i can't return it, but I doubt I will put up with this nasty handrail for too long. Look for a handrail where the timber slots into any joiner which may be necessary.”

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Posted 8 years ago

“Lovely product, delivered on time and really well wrapped. Highly recommended!”

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Posted 8 years ago

“parts were missing when delivered, requested parts which were delivered quite quickly but again incomplete. I purchased part local which was screw to fix bracket parts together. I do not need you to cover cost of the screw but can only give you average rating because mistakes can happen but after it was not corrected the second time that let you down. I am satisfied with the product and I think this kind of thing would not happen again as more care would be taken over the packing. Thank you for the feedback it shows you were concerned over the errors made.”

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Posted 8 years ago

“Great product, great customer service, quick dispatch and delivery.”

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Posted 8 years ago

“Nice rail. Wrong ends sent and couple of screws missing”

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Posted 8 years ago

“Really good quality and look.”

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Posted 8 years ago

“Chose handrail because it looked like a quality handrail at a competitive price. I wasn't disappointed. It is simple and elegant and modernises my recently decorated staircase. The after sales team are available by phone or email and provided an accurate delivery date.”

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Posted 8 years ago

“Excellent quality rail with all fittings for an easy installation. Delivery eas made within the promised timescale. Very happy with this purchase & would use this company again.”

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Posted 8 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews