SimpleHealth Reviews

Name: SimpleHealth
Rating: 4.55

4.6 Rating 6,688 Reviews

88 %

of reviewers recommend SimpleHealth

4.6

Based on 6,688 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5

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Phone:

3139423231

Location:

#20627 228 Park Avenue South
10003

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SimpleHealth 5 star review on 3rd August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It sucks that you aren’t taking health insurance anymore”

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Posted 1 year ago

“No real customer service team, VERY slow response times, seem understaffed and unorganized.”

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Posted 1 year ago

“Horrible customer service. Very slow to reply, they charged me the double amount because they didn’t deliver at the right time, so I needed to pay for it again.”

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Posted 1 year ago

“I never received my order.”

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Posted 1 year ago

“I am very upset that the service automatically charged rather than verifying alternatives to my insurance or asking if I needed more time to figure out my order/how to pay. it is not very clear that it will automatically charged if your insurance. doesn't cover. I also never got the free plan b pill I ordered either.”

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Posted 1 year ago

“Wanted to switch my prescription, have been waiting a week for a response and no answer.”

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Posted 1 year ago

“I am supposed to be being charged 45$. Even making a mock order with my current options it comes to 45$. Yet the last two orders have been 60$ and after A FULL MONTH long wait for suppor6 to get back to me I've been told that it's because I had the option to skip periods. I've used simple health for 3 years. I've had that option selected all three years. It's only changed from the 45$ to the 60$, as I said, two orders ago. Not only that but I was given no notice of the change. In short, simple health should NOT have sent me the email to make this review. I am considering finding another way to get my birth control.”

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Posted 1 year ago

“Takes days to respond. Says they will do something then they change there mind. Looking for another company to go with.”

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Posted 1 year ago

“Horrible customer service”

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Posted 1 year ago

“The model is promising, but it seems like you are having staffing issues. There is no mechanism for customers to send messages, edit orders, and/or ask questions. There's a several day delay between submitting an inquiry via email and receiving a response. In the meantime, you fill and ship orders without providing patients any opportunity to ask questions.”

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Posted 1 year ago

“Very upset that you moving to a different method. Will not be using Simple Health anymore.”

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Posted 1 year ago

“It took over a month to get my order, which might have been an insurance thing, so that's fine. But in that month I had changed the mailing address officially on my account. They proceeded to send my order to the wrong address and when I tried to contact them to verify where it had been sent (account gave me 2 different answers) they didn't respond to either the email or text with an answer for 7 days and by then I had been contacted by USPS for missing a signature.”

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Posted 1 year ago

“They do not contact you back ever”

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Posted 1 year ago

“Apparently they don't take insurance anymore and those of us who were using the service were grandfathered into being able to use insurance. Except all of a sudden mine didn't work anymore?? Even though my insurance company verified it should have?? Oh and I'm out of birth control so I had 0 choice but to pay. I see you SimpleHealth. I'm looking for a better service as we speak, this business practice is disgusting.”

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Posted 1 year ago

“I complained about what I’ve been experiencing while using my new birth control. No one’s gotten back to me in days”

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Posted 1 year ago

“stopped taking my insurance”

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Posted 1 year ago

“I am very unhappy that you were unable to charge my health insurance instead of charging me. I switched insurance as I got a new job, but it is the same company. I confirmed with them that it is covered. I don't understand where the problem is and I still have not gotten my shipment, I am supposed to start taking it tomorrow night and it is not expected until Monday> You have all correct information for my new insurance.”

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Posted 1 year ago

“Was not free. They tried to charge me $60 to my card BEFORE asking me if they could. Absolutely ridiculous.”

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Posted 1 year ago

“Very slow with verifying insurance and getting prescription to customer. Not satisfied at all”

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Posted 1 year ago

“Waited until after my refill was due to be shipped and charged me for it, then canceled my order and told me I now suddenly needed to renew my RX. This company did not process my refill in a timely manner, causing me to be without medication for over a month. Once finally processed, they sent me the incorrect medication not once, but TWO different times in a row. Customer service is very unorganized and does not know what they are doing properly, which is alarming as they deal with medication. With all that is going on in the country currently, this is not the time to be making such critical errors. 0/10 - I absolutely would not recommend.”

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Posted 1 year ago

SimpleHealth is rated 4.6 based on 6,688 reviews