Simply Removals Reviews

Name: Simply Removals
Address: Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield, London
Rating: 4.40

4.4 Rating 377 Reviews

83 %

of reviewers recommend Simply Removals

Company Reviews

Questions

Metrics

4.4

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

02089836044

Location:

Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield
London
EN37QN

Write Your review

Tell us how Simply Removals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and helpful. Smooth move.”

Helpful Report

Posted 6 years ago

“The gentlemen worked so hard. They were professional and thoughtful. They were late arriving because they had been booked on too many jobs over the course of the day.”

Helpful Report

Posted 6 years ago

“Guys turned up early, but went and had a cuppa while we finished up. Everything arrived in same condition as it was loaded. Friendly and courteous.”

Helpful Report

Posted 6 years ago

“Timely, efficient and professional service”

Helpful Report

Posted 6 years ago

“The staff were very helpful, professional and flexible when arranging the moving date. Cost was competitive. On moving day the removal staff arrived on time, were friendly and efficient. They loaded and unloaded the lorry & van in extremely good time, taking care of fragile possessions. Would recommend Simply Removals.”

Helpful Report

Posted 6 years ago

“Very helpful and pleasant people”

Helpful Report

Posted 6 years ago

“Friendly and helpful staff. No problems with moving from A to B. Would highly recommend”

Helpful Report

Posted 6 years ago

“Done a job for me a couple of days ago and can not complain. Quick and efficient service”

Helpful Report

Posted 6 years ago

“very helpful and professional team - packed up our flat in no time!”

Helpful Report

Posted 6 years ago

“I was so happy with the service from Simpyl Removals. The quote requested was swiftly received and it was a very competitive price to other companies. It was booked very straightforward. They also called to confirm a few days prior as well as to remind of payment which was helpful. The team of 4 gentlemen (Florián and 3 others) arrived 10 mins early on the removal day and they were so efficient in moving everything from the 7sqm storage unit and back to the house, the whole move took about 1.30 minutes which was so impressive. The team was also very friendly and I couldn’t recommend their removal service more.”

Helpful Report

Posted 6 years ago

“Van was far too small. Removals staff tried to be helpful but some of our furniture was scratched. The service was comparatively cheap but not worth the cost saving.”

Helpful Report

Posted 6 years ago

“I have used Simply Removals on three occasions. Each time they were punctual, polite and fast to load up my stuff. The last time in July 2018, which was the hottest day of the year, they worked so hard, especially as my new flat was on the top floor in a block of flats four stories high. I would thoroughly recommend Simply Removals. Marie”

Helpful Report

Posted 6 years ago

“Was recommended by a friend to use simply they were very attentive and carful they couldn’t do enough to make sure my move went absolutely seamlessly, fantastic company. Rating them very good isn’t a high enough complement”

Helpful Report

Posted 6 years ago

“Love the amazing service. Will use again!!”

Helpful Report

Posted 6 years ago

“The service was essentially acceptable. The men turned up on time and worked hard for a good price. However, I was disappointed by their aftercare, following a broken item that effectively I have been told wont be covered under insurance and I have simply had to accept that I'll have to replace it myself. A matter made worse by the fact that when the item was broken, it was just left for me to discover on the table, when I should have at least been told about the breakage. In my opinion, this matter could have been handled much better”

Helpful Report

Posted 6 years ago

“would never use again turned up at 6.30pm to move me, i had made several phone calls ended up helping the driver was a mess”

Helpful Report

Posted 6 years ago

Dear Nina, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“We moved from Derbyshire and from Oxford to the Cotswolds the same day. Simply Removals handled both moves. The move from Derbyshire went very well and we appreciated the care and attention the crew of four who handled it showed throughout the move. The move by contrast from Oxford was appalling. The packing was 50% good and 50% incompetent. Because for the poor packing many items including some extremely valuable/rare collectors items were broken and a brand new Nespresso coffee maker was stolen. The move was 10 January. It is now 14 March and Simply Removals have not settled our insurance claim. They have been consistently unresponsive to our claim. They have said that the theft of our new Nespresso machine is not their responsibility - it is a police matter - and is not covered by the insurance we took out with them. We took out extra insurance to be sure we got perfect packing. We have taken up this matter with our lawyers and will pursue it vigorously. There were eight different people employed on the Oxford move - two on the first day and six different ones on the second day. There was obviously conflict between the members of the six. Before the six left, we were given a very unpleasant lecture by the leader of the six. They refused our request to stay for five more minutes while we checked whether everything was in the right place - and left. The crew of four who had handled the move from Derbyshire stayed and made it clear they did not agree or approve of the outburst we got from the leader of the six others. We had prepared generous tips for all of them. With the six walking out, they did not get any tips from us. Instead we gave all the money we had prepared to the crew of four who did such a good job with the move from Derbyshire. We have taken legal advice and are on the point of putting this whole sorry episode in the hands of our lawyers. We will shortly be contacting all the trade association Simply Removals belong to, to report this and put it on record. We relied on the reviews on the trade association web site when we selected Simply Removals. Give the very mixed experience we have had, we could not possibly give a score of higher than Very Poor - sadly.”

Helpful Report

Posted 6 years ago

Dear Derek, I am sorry to hear you have not had a positive experience with Simply Removals. We have received your email of complaint to which we have taken extremely seriously. Unfortunately we do have a complaints procedure which we must adhere to in order to remain without prejudice to all customers. As you are aware your complaint is currently in the hands of our insurers and we do hope a settlement is reached as swiftly as possible. Once again we would like to apologise for the negative experience you have had with Simply Removals. Kind Regards Customer Service Team

Posted 6 years ago

“They were very efficient and made the moving process effortless!”

Helpful Report

Posted 6 years ago

“Great service, the guys were friendly and very efficient.”

Helpful Report

Posted 6 years ago

“This is the second time I have used Simply Removals and both times they were punctual and completed the removals in a competent manner”

Helpful Report

Posted 6 years ago

Simply Removals is rated 4.4 based on 377 reviews