Simply Removals Reviews

Name: Simply Removals
Address: Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield, London
Rating: 4.40

4.4 Rating 377 Reviews

83 %

of reviewers recommend Simply Removals

Company Reviews

Questions

Metrics

4.4

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

02089836044

Location:

Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield
London
EN37QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and professional service.”

Helpful Report

Posted 6 years ago

“awful, careless, broke so many things. Unprofessional. Don't use them”

Helpful Report

Posted 6 years ago

Dear Rebecca, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“The people who conduct the actual move are very good and extremely hard working. They were very careful in moving the furniture, they deserve allot of credit, however I have 2 key issues, 1) When it comes to customer service, Simply removals are very poor, we were made to wait for 3 hours between the first van arriving and the 2nd van arriving to pick up our furniture with no explanation, As you can imagine on a stressful day of a move this is not acceptable we phoned multiple times and were ignored, You might allow this as a bad day, however when we had our furniture was redelivered, we had the same experience, the Furniture was not delivered until 23:00? It is very clear that customers are a very low priority compared to optimising their logistics, When we asked to speak to a manager they were not available, they seemed to be in a permanent meeting? They were not available to call back, we just reached a dead end. 2) When our furniture arrived from storage, there was a sticky residue on our Sofa, there was a deep scratch on our dining table, Under what conditions was our furniture held? I have no idea how our sofa would come back in that condition. In the end, we were just glad to get our furniture back, and I will say again the team who conducted the move were very good and careful, they showed allot of expertise, but the consideration for the customer was very poor by the HQ function, and I would not in good conscious recommend anyone to use this company, We just did not want any further dealings with this company, even to complain to their non existant management or customer service, I think that says all you need to know about our experience.”

Helpful Report

Posted 6 years ago

Dear Arora, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“The guys worked really hard from the moment they arrived to when the job was complete. They were very polite, professional and careful. I could not have asked for anything else. The third time I have used Simply Removals in the last 2 years, and they have been great every time!”

Helpful Report

Posted 6 years ago

“Massive thank you to the crews who packed and moved my 5 bedroom house with littlest of fuss. One champagne flute broken, but compared to the valuable possessions which were successfully transported that is an extremely minor set back. Will recommend to anybody who asks.”

Helpful Report

Posted 6 years ago

“Thank you for the service provided, the removal vans turned up on time and the guys you employed just got on with the job without fuss. We would recommend you if asked.”

Helpful Report

Posted 6 years ago

“Simply removals were awful from beginning to end - I felt sorry for the poor removal men as the customer service and organisation were simply terrible. Would not recommend or use again.”

Helpful Report

Posted 6 years ago

Dear Customer, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“I was very impressed with this company. They were very flexible with days and times. My moving day kept changing and they were great at accommodating. The guys who help me move were very professional and hard working.”

Helpful Report

Posted 6 years ago

“Disappointed! I rang to book this service and was never offered an 'hourly' rate service which would have suited my needs much better. Instead I was offered a 'package' to move my house which consisted of one lorry run which was not sufficient”

Helpful Report

Posted 6 years ago

Hi Lisa, The quote which we had supplied you with and emailed to you had either a Flat Rate of £250.00 + VAT or an Hourly Rate of £60.00 + VAT per hour with a minimum of 2 hour charge. You then called back 4 months later and booked the Flat Rate. The reason that lorry did not end up being sufficient was due to the additional goods you had which needed to be moved, and you turned down the Hourly Rate offer to move those items. Kind Regards Simply Removals Team

Posted 6 years ago

“They arrived on time. Worked hard and as quickly as possible. Extremely helpful and polite. I would highly recommend them.”

Helpful Report

Posted 6 years ago

“Do not use this company. Words cannot express what a disaster they caused. They just threw everything into their boxes, things that I had carefully packed & when I asked them to stop they could not understand what I was talking about, they didn't speak much English & just carried on chucking everything into boxes, all my art materials etc. Messed up, some broken. It was a total nightmare and took me a long time to get over the shock horror, I could go on but I don't want to go there. I just want to try and forget one of the worst experiences I've ever had. Do not use this company.”

Helpful Report

Posted 6 years ago

“All very easy from beginning to end .. The two young men who moved me were amazing .. a very very long day but they never stopped .. excellent service”

Helpful Report

Posted 6 years ago

“Quite simply the very very worst company we have very done business with ever, never use these guys ever, they are way way over priced, use polish non experienced workers, broke 15 items and did not want to pay fo them or use their insurance to help us. It took months to get our money back and no refund was offered. If there is 1 company you do not to do business with in the UK its these guys!!!”

Helpful Report

Posted 6 years ago

Dear Customer, I am sorry to hear you have not had a positive experience with Simply Removals. From looking at our records I can see that you claim was dealt with in accordance of our liability and full and final settlement had been agreed on and payment received. Once again I would like to apologise for the negative experience you had with Simply Removals. Kind Regards Customer Service Team

Posted 6 years ago

“From start to finish it was a great service. This is the fourth time I’ve used Simply Removal’s services and they’ve been consistently excellent. I recommended to a friend who also had a great service. Thanks.”

Helpful Report

Posted 6 years ago

“Hard working they got on with the job without moaning. They damage a couple of items but hey you get what you pay for .”

Helpful Report

Posted 6 years ago

“Superb removal service! Very happy from start to finish, only a small job but carried out professionally and without any problems. Highly recommended”

Helpful Report

Posted 6 years ago

“Please pass on my thanks to the great guys for making my moving day so easy. What should have been a very stressful day was made almost stress free. Great service from initial contact to completion, thanks 5 ⭐️ service!”

Helpful Report

Posted 6 years ago

“We used simply removals on our recent house move, from our initial contact right through to the completion of our move we found them very professional with excellent communication throughout and at a very competitive price! Would highly recommend 👍”

Helpful Report

Posted 6 years ago

“Reliable, quick and efficient”

Helpful Report

Posted 6 years ago

“Very helpful, polite, I will be passing them on to friends and family as they did such a great job”

Helpful Report

Posted 6 years ago

Simply Removals is rated 4.4 based on 377 reviews