Simply Removals Reviews

Name: Simply Removals
Address: Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield, London
Rating: 4.40

4.4 Rating 377 Reviews

83 %

of reviewers recommend Simply Removals

Company Reviews

Questions

Metrics

4.4

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

02089836044

Location:

Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield
London
EN37QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys were brilliant, they all worked so hard - absolute machines. Would definitely use again.”

Helpful Report

Posted 6 years ago

“Decent service, arrived at destination address by mistake but no trouble as we're moving only across the road, caring with items and walls to avoid any damages, good job in dismantle and assembly of wardrobe, bed and drawers. Very supportive customer support before the moving date, on the day and after that to provide detail invoice and receipt”

Helpful Report

Posted 6 years ago

“Great service great value for money can’t stop talking about how brilliant they’ve moved us from one place to another highly recommend it well done guys ⭐️⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 6 years ago

“The guys that moved us worked hard all day. We were very pleased with how our move went. They arrived at 7 a.m and did not finish until around 6 p.m. AND they'd had to drive 200 miles there & back. One thing though. A small suitcase went missing. I am not sure if it went with the removal van or not, so I thought I'd phone the office to see if it was left in the van. They were a bit casual and said they'd ring me back, which they never did. As I say, I'm not even sure if the case was put in the van so I have no complaint.”

Helpful Report

Posted 6 years ago

“I have used Simply Removals on a few occasions & appeared okay. On this occasion to say I was disappointed will be an understatement. The sevice was appalling, the interaction with the customer can only be described as despicable and worse is they fleece you by deception. I join others who will never recommend Simply Removal under any circumstances.”

Helpful Report

Posted 6 years ago

Dear Customer, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“Very happy will use them again”

Helpful Report

Posted 6 years ago

“So happy we chose Simply Removals. Their service was excellent and what could have been an extremely stressful day was calm and organised. It was a wonderful experience. Thanks guys. I will definitely recommend you to all my friends.”

Helpful Report

Posted 6 years ago

“Arrived later than arranged.”

Helpful Report

Posted 6 years ago

“Terrible. The team were supposed to arrive the day before our move to pack and load the van, so that we could be away early on the day of completion. I waited around all day, they didn’t turn up till 7pm(kids bedtime) - was told this was too late to load the van. The next day the team arrived with a van that was too small. It took until 2pm to pack the van - then told me it was too small. Driver told this this was “not his problem”. I called head office to find out what could be done. Told me they could put the rest in storage in London - at my own expense. In the end I had to go to enterprise to hire a van and drive from south London to North Yorkshire with the rest of our stuff. This meant my wife had to drive our car - with our 3 week old baby. I was told that because I hadn’t stated every item we had in the loft it was all my fault. I actually provided a inventory done by another company who physically inspected the house to provide a quote!!!! If you had arrived on time the day before like arranged and packed the day before, you would have known the day before the van was too small. No one at the company was going to do anything to help. They could not care less. I had estate agents calling me pressuring me to hand over keys, the guys just left to go to the new house as it was a long drive. Leaving me with a loft full of stuff a new born baby a stressed out wife and 4 year old. Truly horrendous experience.”

Helpful Report

Posted 6 years ago

Dear Ben, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“The men that moved me . Were excellent . To be honest I do not know how they worked so long and hard . They deserve a rise . They went above and beyond . Hope simply removals looks after them properly”

Helpful Report

Posted 6 years ago

“From initial enquiry through to moving professional prompt service! Would recommend.”

Helpful Report

Posted 6 years ago

“Very professional from quote to removal day and very reasonable.”

Helpful Report

Posted 6 years ago

“Very punctual service. Friendly professional removal team. They took care when moving items, and ensured to put items in the right place that was requested. Would definitely recommend and use them again.”

Helpful Report

Posted 6 years ago

“We didn’t get the keys until really late and the guys agreed to stay (we did tip them) but they didn’t know that in advance. They had been up since 5 that morning from London and they remained cheerful and helpful. They were excellent. Wouldn’t hesitate to recommend them.”

Helpful Report

Posted 6 years ago

“Rude and slow staff. We paid for the hourly rate and felt they were deliberately slow as a result. Stopping for cigarettes and kept having to ask them to actually do their job. Terrible service and very disappointed.”

Helpful Report

Posted 6 years ago

“Great service, really helpful guys and very friendly and polite”

Helpful Report

Posted 6 years ago

“The removal van was not the size we had booked and paid for, also the van had a brake issue. they were unable to get all of items on board, so had to leave my daughter with left items, we told them they would have to pay for a accommodation for the night as we had no beds to sleep on, they then got a second van and crew finally got to final destination at 10.00PM”

Helpful Report

Posted 6 years ago

Dear Austin, I am sorry to hear you have not had a positive experience with Simply Removals. Unfortunately we do not appear to have a record of your complaint. If you would like to contact us at Customerservice@simplymovinggroup.co.uk we would be happy to look in to it for you. Kind Regards Customer Service Team

Posted 6 years ago

“These guys totally under delivered on their promises.”

Helpful Report

Posted 6 years ago

“KEPT ME WAITING FOR HOURS FOR THE PACKING TO THE EXTENT I THOUGHT I WAS BEING SCAMMED. tHEN THE NEXT DAY , WHEN WE MOVED, THEY CHARGED ME BECAUSE THEY WERE KEPT WAITING AT NEW PLACE. FAIR ? I DONT THINK SO”

Helpful Report

Posted 6 years ago

“The cheapest removal service we could find. They were very quick and efficient - although because they were due to go to another job in the afternoon, my partner had to help them unload the van at our new place.”

Helpful Report

Posted 6 years ago

Simply Removals is rated 4.4 based on 377 reviews