Hi Dennis,
Thank you so much for your 5 star review and recommending our family business to others. We are delighted to hear you received your parcel swiftly and are pleased with your new item. Please do not hesitate to get in touch should you need anything else in the future.
Kind regards
Sinclairs Jewellers
“Wanted a women's Fossil Cecile watch and found Sinclairs had a great offer on the watch I wanted. I was very impressed from ordering my watch how quick dispatch and delivery was! I would definitely order from them again. Thank you”
Hi Nicola,
We are delighted to have had the watch you were looking for in stock and glad you are pleased with it. Thank you so much for your 5 star review! We look forward to having you shop with us again.
Kind regards
Sinclairs Jewellers
Hi Jamie,
Thank you so much for your 5 star review. We're delighted that you enjoyed your shopping experience and look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
“Dear Sir
I was very pleased with my purchase from Sinclairs jewellers my item was well wrapped and delivery was very fast I also intend to deal with this firm in the future.
Regards Bob Barton.”
Hi Robert,
Thank you so much for your 5 star review and for choosing to shop with Sinclairs. We're happy that you enjoyed your experience and look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
Hi Lorraine,
Thank you for your 5 star review and for choosing to shop with Sinclairs Jewellers. You're happy - we're delighted! We look forward to having you visit again in the future.
Kindest regards
Sinclairs Jewellers
Hi Lucy,
We are delighted you received your item on time and were pleased with the service. We hope your husband liked his present too! Please do not hesitate to contact us should you need help with anything else in the future.
Many thanks for a perfect rating and recommending us to others,
Sinclairs Jewellers
“I was looing for a particular watch which was discontinued and found it on the Sinclair website. I phoned to check they had it in stock. They were very helpful and professional, offering to keep it to one side until I made it to the shop, to check it was the right one. Unfortunately I am in the south of England, so I opted for it to be delivered. It came the next morning, well wrapped and perfect. Excellent service, I would definitely recommend.”
Hi Jacqueline,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we are delighted to have been able to help you find your perfect watch, enjoy!
Kindest regards
Sinclairs Jewellers
Hi John,
Thank you for taking the time to review your purchase with us. We are very pleased to hear that our website was easy to navigate and your transaction was therefore pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in and we look forward to seeing you again soon.
Kindest regards
Sinclairs Jewellers
Hi Sandra,
Thank you for your positive review and for choosing to shop with Sinclairs. We're happy that you enjoyed your experience and look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
“Gorgeous earrings although smaller than I was expecting. Would be good to include a picture of someone wearing the item prior to purchasing. Good quality item.”
Hi Lynsey,
Thank you so much for your review and positive feedback. We have been looking into obtaining a model image or as much dimensional information as possible from our manufacturers. As we stock thousands of lines please bear with us, this may take some time but be assured we are trying to make the consumer experience as best as it can be.
Kindest regards
Sinclairs Jewellers
“Great service- I ordered late and night and my order was dispatched the following morning. I received this watch as a Birthday gift- it's lovely and I have had loads of compliments on it. I would definately order from Sinclairs again.”
Hi Pamela,
Thank you for your review and for choosing to shop with Sinclairs Jewellers. You're happy with your new watch - we're delighted! We look forward to having you visit again in the future.
Kindest regards
Sinclairs Jewellers
“Very impressed at the speed of delivery as it was ordered a bit late for my daughters birthday . She was delighted with the earrings as described and better”
Hi Theresa,
Thank you kindly for your positive comments. We are so glad to hear that your Daughter liked her earrings from Sinclairs and your transaction with us was pleasant! We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards
Sinclairs Jewellers
“I ordered a sculptured Hare on Sunday 15th March over the internet. I received an e-mail on Monday 16th telling me that -on checking the Hare prior to dispatch, it had been found to be damaged. I was offered my money back or to accept a slight delay in their getting and dispatching a new Hare. I agreed to the delay.
I received a well packed and perfect Hare on Monday the 23 March. Many thanks for keeping me informed and giving such good prompt service.”
Hi Andrew,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we try our best to keep you informed at every stage of the order process. We are delighted you have received your Hare in perfect condition, The Edge range is fantastic and certainly creates a talking point in our store displays!
Kindest regards
Sinclairs Jewellers
“I have dealt with Sinclairs a couple of times now and I find them very quick and efficient. I live in the far northern isles and sometimes that can pose a problem for delivery, but not with Sinclairs. Their customer service is excellent and they were very courtious to me when I needed to use their returns/repairs service. I will certainly be using their service in the future.”
Hi Ruth,
Thank you so much for your kind comments. The Sinclairs family have connections with Shetland and we therefore understand more remote locations can prove difficult for delivery. We try our utmost to send items to all locations in the UK, even if it may take a little longer to reach the customer. We hope we can be of further assistance to you again in the future.
Kindest regards
Sinclairs Jewellers
“I was disappointed by the service i recieved when I went to Sinclair's on Saturday to collect my online purchase, I felt ignored perhaps due to the fact that I did not look too well turned out in my running kit? Plenty of staff were milling about the place but nobody was taking stock of who came in when & so who should be attended too next, there are so many counters that I was left unsure of where to go for service & eventually ended up standing in the middle of the floor to grab someone's attention & in an attempt to cover all bases. A job that should have taken 5 minutes ended up taking around 20. The point of purchasing online prior to arrival was to save time but it didn't work out that way. Could be better organised.”
Hi Fiona,
Please accept our sincerest apologies, Saturday is often one of our busiest times of the week and whilst you felt ignored, we can assure you it would not have been down to your attire. The shop floor manager has been made aware of your concerns and hopefully these will be addressed swiftly. We hope this does not put you off shopping with Sinclairs again and that overall you were happy with the item you purchased.
Kindest regards
Sinclairs Jewellers
“I have dealt with Sinclairs a couple of times now and I find them very quick and efficient. I live in the far northern isles and sometimes that can pose a problem for delivery, but not with Sinclairs. Their customer service is excellent and they were very courtious to me when I needed to use their returns/repairs service. I will certainly be using their service in the future.”
Hi Linda,
Thank you for taking the time to review your purchase with us. We are very pleased to hear that our staff made your transaction a pleasant one. Do checkout our Facebook and Twitter pages for promos that you might be interested in. We look forward to seeing you again soon.
Kindest regards
Sinclairs Jewellers
Hi Tracy,
We really appreciate your positive feedback about our family run business. We take pride in catering to our customer's needs the best way we can. Please don't hesitate to get in touch if we can help you with anything else in the future.
Kindest regards
Sinclairs Jewellers
“I had been searching everywhere for a particular necklace for my wife.
When I came across it on your website it was not only available but it was reduced.
I ordered the item immediately and received confirmation of not only the purchase but also of dispatch.
The necklace arrived first thing the next day extremely well packaged.
A very pleasurable shopping experience indeed.”
Hi Alex,
Thank you kindly for your positive comments. We are so glad to hear that you liked your purchase from Sinclairs and your transaction with us was pleasant! We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards
Sinclairs Jewellers
