“Great product quickly delivered. The card, stickers and voucher were a nice touch. Unfortunately the voucher had already expired! (March 2015). Please check as this May have been a typo!”
“Have bought these skates as a Christmas present for my seven year old son, so haven't tried them yet. they look good, nicely packaged and arrived in good time.”
“Can't comment as have not received my parcel !!! And it was a birthday present that was meant for my daughter on Sunday ! So she is still waiting, will never use collect + again.”
“Bought the scooter as a Christmas present for my daughter. Delivery was very quick and I was very impressed that the box was in a grey bag hiding what I'd bought as my daughter answered door to delivery man.
Many Thanks”
“Ordered a T-shirt from Skates for my Grandson, the service was first class and the quality of the T-shirt is excellent. I would not hesitate to purchase from them again.”
“website was user friendly,items well described which made making choices a pleasure,the whole process from viewing to making a purchase and receiving my goods was simple,easy and quick”
“I cannot comment on the item ordered because it was a Christmas present which has not yet been given to the recipient. However, customer service was good, the item arrived very promptly and well packaged.”
“Ideal board which was out of stock in other places, however I didn't expect the board to come so poorly wrapped. I thought as a skate store they might have had box's at least.”
“Having made an order which was supposed to be delivered the next day, after 5 days I emailed the sales team querying why I hadn't received my goods. I emailed again a couple of days later and again received no response. The following week I telephoned where I was informed my order had been changed to a pre order and I wouldn't receive my goods for approximately 6 weeks (way after xmas) although the customer service team would pass my query to the warehouse department and ask them to call me. Again I had no communication from them. The following week I sent an email to the sales department explaining the situation and requesting a refund. Within the hour a lovely lady replied explaining the product I ordered was out of stock and apologised, offering a free upgrade to a similar product. This item was then delivered to me the next day. Poor service to begin with, however, the quick response from 'Jo' rectifying my situation was dealt with professionally and efficiently.”
“I found it hard to work out which shoes to get for my son (as this is the first pair I have bought). I worked out he needed a two wheeled set as these are for beginners but I couldn't see how to select only two wheels from the filters. Then I found the style my son had originally chosen wasn't available in two wheels and there were only a couple of two wheeled pairs to choose from so I had to ask to ask him to choose again. We got there in the end and he is thrilled he is getting a pair for Christmas.”
“The wrong product was accidentally dispatched. The staff were incredibally friendly over the phone, strived to rectify the issue promptly and I received the correct product just a couple of days afterwards.
I will not hesitate to order from the company again in the future.”
“Purchase was pain free however the courier's tracking wasn't up to date; item was delivered and tracker was reading at local depot. Just something that perhaps is an IT matter needing updated.”
