“Excellent service, really helpful and do not quibble over exchange. Got the exchange bike the next day arriving before I had sent the other bike back.”
“Absolutely fantastic website! Scooter came as promised on next day free delivery service before lunch time. So no waiting around all day. My son is enjoying the rest of the summer holidays out and about on his Crisp Dirt Scooter.”
“The staff at Skates were good and the Wheels were as described.
Unfortunately the same cannot be said of the courier company they use (YODEL).
The items were for next day delivery waited in all day and nothing arrived same the following day. Many calls to customer service without success. eventually had to collect the parcel from local depot myself. I ordered these for a customers son who was going to Adrenaline Alley Corby early on the Saturday morning but was unable to use the wheels as they were still with Yodel.”
“Skates are fab and a great price. I bought the higher ankle SFRs to protect my daughter while teaching her to skate. When we need lower ones I'll definitely order from skates.co.uk
Great customer service when I wanted to change something, and quick delivery. I like how they package things inside other boxes to make everything smaller and use less packaging, Amazon should take tips from them!”
“It said next day delivery although I had to wait an extra day but I think that was due to the time of day that I ordered the skates. It was worth the wait as the skates were perfect! I love them!”
“I ordered a pair of skates and chose to pick them up from a local shop using Collect+. After receiving the delivery notification email, I headed to the store to pick them up only to be told by the shop assistant that they weren't there.
So I called skates.co.uk and explained the problem and was met with, 'Well, that just means they haven't been delivered yet.' Turns out the skates had been sent back to the depot, but she couldn't give me a reason why.
I arranged a new delivery pick-up location (this was after I had to hang up and call back again so I could Google a new Collect+ location because the operator said that their system was unable to do this for me). She explained that I would get a new set of notification emails for this amended order.
A few days later, I received an email saying my skates had been delivered to the original pick-up location, not the new one. So I called the original location and the clerk said my package was there. Hooray!
Only now I'm still receiving emails from the first time around reminding me to pick up my package. Would probably think twice before ordering from them again.”
“I got my skates about a week ago and I love them!!! They are worth the money and would recommend them they are comfortable and durable! Fast delivery as well... Thank you very much for everything ????????”
“Delivered Promptly. Granddaughter delighted with the product. Very efficient service.
thank you Skates.co.uk. I would not hesitate to shop with you again.”
“Wrong colour skates were sent. Waited in all day for collection of skates but courier failed to arrive, very poor service. My little girl has been so disappointed in not receiving her roller skates.”
