Skincity Reviews

Name: Skincity
Rating: 4.91

4.9 Rating 9,655 Reviews

99 %

of reviewers recommend Skincity

4.9

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0148338

Email:

enquiries@skincity.co.uk

Location:

Skincity UK, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington
WA4 4DW

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Skincity 5 star review on 28th January 2021

Annabel Smith

Skincity 5 star review on 27th January 2021

Ana Albu

Skincity 5 star review on 25th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with service, unfortunately not the expensive products I purchased”

Helpful Report

Posted 5 years ago

We really appreciate you taking the time to review us. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“Excellent delivery and timing. I had 2 orders, one with signature and one with basic packaging. They both arrived with basic packaging which was disappointing as one was a gift.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our site. We hope to welcome you back again soon. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“very good so far !”

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Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

“Always quick and efficient, a great range of products and an easy site to navigate. My only complaint would be that the postage packaging is very wasteful - the tote bag etc., none of it seems to be eco friendly.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. I can confirm all of the packaging we use is recyclable, the tote bag and make up bag are also re-usable and are used as padding in our packages to save any excess packaging. I can also confirm the Kokeshi is made from a recyclable resin. Great news we have now introduced Basic Wrapping which includes minimal packaging and a sample but no bags, no Kokeshi and no magazine, you can select this on check out. Someone from our Customer Care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“Very fast delivery. Competitively priced. Branded products”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Posted 5 years ago

“Very efficient. Fast service. Took a point off as disappointed with the eye mask. No was to adjust it so it’s too tight.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. Someone from our customer care team will be in touch. With love, Skincity.

Posted 5 years ago

“Always a prompt and excellent service - although I didn’t receive any complementary samples this time which was a little disappointing- hence a score of 9 rather than 10.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“Great products and quick delivery. I asked for Basic packaging but received the gift package which I didn’t want.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star!

Posted 5 years ago

“Not really used the product very much but I’m happy with it so far & the packaging & gift are lovely thank you”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Posted 5 years ago

“Very good!”

Helpful Report

Posted 5 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star!

Posted 5 years ago

“Very good”

Helpful Report

Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

“Good product”

Helpful Report

Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

Thank you for taking the time to review our services. We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Posted 5 years ago

“Good service. Nice gifts in with first order. Probably a little too heavy on the emails after my first purchase. Would use again.”

Helpful Report

Posted 5 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star!

Posted 5 years ago

“Great company but please stop sending the free gift bags and dolls! I’m a regular purchaser and although I tick the basic packaging box each time I still receive the gifts. Such a waste of resources!!!”

Helpful Report

Posted 5 years ago

Thank you for completing our online review. I can confirm all of the packaging we use is recyclable, the tote bag and make up bag are also re-usable and are used as padding in our packages to save any excess packaging. I can also confirm the Kokeshi is made from a recyclable resin. Great news, we have now introduced our basic wrapping.. you can select this option on checkout. We hope that next time you shop with us we can earn that extra star!

Posted 5 years ago

“It is a good product”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our site. We hope to welcome you back again soon.

Posted 5 years ago

“Very good🥰👌”

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Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

“Is alright, nice, recommend”

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Posted 6 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star!

Posted 6 years ago

“When my products arrived one of my items wouldn't work and I couldn't get the cream out of the dispenser. I contacted customer services and Laura was extremely helpful and provided advice on how to get my moisteruizer back working again”

Helpful Report

Posted 6 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star!

Posted 6 years ago

“V quick postage. Only thing I'd change would be to opt out of the extra packaging and kokeshi. It's lovely but I've ended up with loads of washbags/tote bags and kokeshi.”

Helpful Report

Posted 6 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star! Good news, we will be introducing a basic packaging option on our website by the end of the year to give customers a choice of which packaging the would like. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 6 years ago

Skincity is rated 4.9 based on 9,655 reviews