Website freezes and is stuffed full of adverts and options to up sell. Can't find nutritional data for some items and when you can it's based on tiny portions (eg 5g). Sneaky practice defaulting to weekly deliveries and you can't easily see it as pop up arrives and you scroll down and faint mention is hidden, not shown on the next screen, no idea what happened next as screen froze again as a pop up blocked page and no way to close it down. Watched Fb posts disappear today and no live chat or phone number so gave up trying to access information. Saw lots of people querying why deliveries from 1st June outstanding. Not worth the risks so bought elsewhere.
Great products making dieting so much easier and tastier than ever before !! Syrups and seasonings can’t decide which is best , wide variety spoilt for choice
Great customer service delivery was quick and the syrups taste amazing haven't found one I don't like yet I have recently tried the raspberry and the strawberry jams and they are amazing will definitely have them again and try the other flavours to
Excellent products, love the syrups & snacks. Their latest addition of f chocolate chip cookies are so tasty & cannot believe they’re sugar free. Happy Days 😃
As other have said, poor website, crashes, banners obscure things and you end up scrolling up and down and then think the order hasn’t gone through - sting in the tail, bitter taste: you have no order acknowledgement but they are charging you a weekly fee. You then have to create an account to try to stop the orders. You are advised to pay postage to receive and return unsolicited items even when you cancel. Beware, the order page hides the important details.
I like a lot of the products, but really disappointed today as i got my order which i did not receive the chocolate orange spread i paid for, which also said on the receipt in the box, but was not there!! So make sure you check your order! I also think if you spend £60 then you should get to free different products, i feel really let down with the orders i placed this time, as i have tried to message them and had no contact back! And there is not a phone number to phone!
They automatically tick the subscribe for weekly deliveries button. Absolutely outrageous. I thought the recurring emails (3 in total) was some sort of bug/ duplicated email for the first order I placed with them. STAY AWAY
“Really disappointed in this company. Majority of their products are watery and tasteless. When i tried to leave honest reviews on their site for the disappointing products i got, i found they were deleted later. Its strange to me that almost all their reviews on the site are 5 star. Think there may be some fake reviews being left/ honest ones being deleted. Avoid at all costs.”
“Many of the products i recieved were really watery and tasteless, or tasted nothing like they were supposed to. I dont understand how almost every review on their site is 5 stars for most products. I left an honest one for a few products and they are no longer there, so im guessing they leave fake good reviews and delete the honest/negative ones. I really wanted to like this company but it's been a massive disappointment!”
“Hidden subscriptions on there site received first order on the Saturday only to receive a confirmation e-mail that my next order is on its way the following Tuesday . Why would I want that I can’t eat 9 products in a few days . I queried it and was told it’s my fault as it’s stated when ordering. If it was it’s not clear enough I will not be ordering again”
“Products not too bad but part of my order didn’t turn up! Have spent last two day trying to sort it out but customer services aren’t interested. Wanted to give me £4 off next order instead of sending missing items! They take forever to reply and are really not interested! It’s no good having a good product if your customer care is rubbish!”