As other have said, poor website, crashes, banners obscure things and you end up scrolling up and down and then think the order hasn’t gone through - sting in the tail, bitter taste: you have no order acknowledgement but they are charging you a weekly fee. You then have to create an account to try to stop the orders. You are advised to pay postage to receive and return unsolicited items even when you cancel. Beware, the order page hides the important details.
I like a lot of the products, but really disappointed today as i got my order which i did not receive the chocolate orange spread i paid for, which also said on the receipt in the box, but was not there!! So make sure you check your order! I also think if you spend £60 then you should get to free different products, i feel really let down with the orders i placed this time, as i have tried to message them and had no contact back! And there is not a phone number to phone!
They automatically tick the subscribe for weekly deliveries button. Absolutely outrageous. I thought the recurring emails (3 in total) was some sort of bug/ duplicated email for the first order I placed with them. STAY AWAY
Ordered early January and received tracking next day. Week later I chase up to be assured its on way. Another week and I ask for a refund. All replies are asking me to hold tight its on way- it’s Royal Mails fault (it isnt) and I open up a Paypal dispute. They deleted all negative reviews and comments on their websites and social media. They even spammed me to order more. I never received the order or refund until over 4 weeks later when Paypal found in my favour. So no sauces but least I got my money back. An appalling company that plays dodgy marketing tricks to appear successful. Sad really. Save yourself the bother. I guess they cannot remove reviews on this site as it seems to be a more genuine reflection to other places.
Ordered early January and received tracking next day. Week later I chase up to be assured its on way. Another week and I ask for a refund. All replies are asking me to hold tight its on way- it’s Royal Mails fault (it isnt) and I open up a Paypal dispute. They deleted all negative reviews and comments on their websites and social media. They clearly have fake positive reviews and comments posted. They even spammed me to order more. I never received the order or refund until over 4 weeks later when Paypal found in my favour. So no sauces but least I got my money back. An appalling company that plays dodgy marketing tricks to appear successful. Sad really. Save yourself the bother. I guess they cannot remove reviews on this site as it seems to be a more genuine reflection to other places.
“Some of the products have a weird consistency and only taste ok when used to cook foods with but others are ok as an actual sauce. I can vouch for the Caesar dressing & the thousand Island over salad, I mean the ranch was ok but I preferred the Caesar. The brown sauce is ok but I preferred the Smokey BBQ & the Honey BBQ, now they're really nice! The Garlic mayo is ok however as I'm on a low carb diet just a normal full fat garlic mayo from supermarket is cheaper, nicer & better for me. From the dessert syrups the honey is good to make a nice glaze over meat or veg, but I wouldn't say over pancakes etc..... But just my opinion. HOWEVER the blueberry is lush. Now the white chocolate and rasberry sauce is say nice mixed in with some natural/greek yogurt to give some extra flavour and the yoghurt takes away that weird texture. Now the ones I'm not too keen on is the sweet & sour, the black forest gateau, and the golden syrup, the butterscotch is nicer. The sugar free syrup drops are good but you can get bigger, nicer & cheaper Sugar free syrups from TK Max. But I do love the flavoured coffee. They do offers sometimes so if you're thinking of buying subscribe and wait for an offer will might get a free sauce, or postage. But I do think loyal regular customers should get more opportunities for offers and promotions.”
“Some of the products are excellent. We love savoury sauces: the smokey BBQ sauce and peri peri sauce and garlic herb sauce - you wouldn't know they were love calorie as they taste great. We also love the chocolate spreads!
I would say some the sweet sauces could be improved e.g. the white chocolate sauce and billionaires shortbread sauce , as whilst they taste sweet they don't taste specifically of what it says on the label e.g white chocolate
Also when I ordered the meringue bar it arrived totally crushed. It would be great to wrap in bubble wrap or something to avoid this happening. I'm sure the taste would be great but mine was destroyed.
Finally it would be great if the website had less pop ups and if when you add a product to your basket, it didn't automatically select to subscribe you to monthly purchases.”
“Amazing range of products. I started out with the gourmet coffee drops, delicious, and now use their sauces and syrups aswell to help my slimming journey. Highly recommend the maple and golden syrups! Yummy.”
“I keep reordering my favourite products from this brilliant company.The sauces & syrups are so versatile and add flavour and life to meals,yoghurt and cereal etc.They are all low calorie & low sugar so are great for the health conscious.The chocolate spread is delicious & not laden with sugar.They also sell jam - the apricot one is lush.You will soon find your favourite products & be back time & time again.🙂”
“Love the products, hate the website! Offers too frequently difficult to actually get, eg ‘free Maple Syrup with all orders over £15’, no maple syrup received, just a vague offer of a credit off my next order!”
“I keep trying different items to find which I like best. They have a very good variety I love some dislike some. It’s a very good service delivery is good despite the lockdown and I would recommend 100%.”
“I have tried around 12 of the sauces and syrups now and have loved most if them. I have my few faves such as maple syrup and the custard one! I attend a well know weight loss workshop and skinny syrups have helped me loose 8 stone!
The flavoured coffees are amazing and great for a sweet fix I especially love the mint x”
“They have a huge variety of products which are amazing and they regularly have really good offers. They have good prices for non skinny food co products too, such as the case of meringue bars. The only down side is the default option for each product you add to your basket is set to subscribe for a weekly subscription and it’s very easy to forget to change the subscription to buy once only.”