sky broadband Reviews

Name: sky broadband
Rating: 1.89

1.9 Rating 146 Reviews

22 %

of reviewers recommend sky broadband

Company Reviews

Questions

Metrics

1.9

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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sky broadband 1 star review on 7th December 2024

Ellen

sky broadband 1 star review on 25th October 2024

Michaela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish keep me on the phone over a hour then at last min put price up by £15 . they also added films to my mother in law account with out her knowledge. She is disable and on there disabled list”

Helpful Report

Posted 7 years ago

“They stated online that they were offering a £75 Mastercard award with their broadband package, and then only sent a £50 award. They refused to provide the amount advertised and told me they never provide £75, it's always £50. I provided them with a screenshot of the £75 deal I signed up for. They then changed their excuse stating that they do offer £75, but I signed up to the £50 deal instead! (I didn't) They also stated that my broadband costs wouldn't increase for 12 months, but then increased the cost three months into the contract.”

Helpful Report

Posted 7 years ago

“The net speed on my laptop is pathetic, which is fine when I use it in my workplace, friends/family houses, airports and elsewhere. I have spoken to Sky, twice, they usually recommend some very basic stuff, such as restart your router, the reset button and changing channels etc. I have checked all channels, and this is btw my evening engagement all most every day. I have no virus on my laptop - it's a new high-performance machine which works great everywhere except my home. I have updated, uninstalled, reinstalled everything that has to do with browsing. Now the final response from Sky was great! They said, repeatedly "we can not do anything more about it", other than to ask me to keep changing channels (if I am lucky enough to make it open the page which allows me to change the channel). They for some reason also mentioned, out of nowhere, that my Sky connection is free!!! (I am paying them £18/month btw but got it with an offer). Well.. I let you decide why they said it, and was it a justification for my slow internet. Anyway, I am just waiting for my contract to elapse, so I may move to a more serious company that delivers for the service they promise and they charge for.”

Helpful Report

Posted 7 years ago

“Terrible company and I heard they had a warning from Parliament so did British Gas. You pay Sky for a very poor speed with phone line sometimes not working. But.... they are all the same. I then discovered life after cable based broadband and that is wi-fi, not the dongle you purchase, but the true radio wave wi-fi, no cable, no landline. Some of you might not be able to get it, I am lucky I am next to their main area. No direct debit, no contract, installation is costly as they install a box on your outside wall and link it to a router. Very fast and cheaper monthly, only paying £15 per month. (Mine is via Fibre Wifi they are in Chelmsford). All those big corporations profiting from us, they should be ashame. To speak to Sky customer services sometimes take more than 2 hours and then they hang off.... really one of the worst companies”

Helpful Report

Posted 7 years ago

“Absolutely terrible, believe i should be upgraded to fibre for no extra cost. cant load google takes 5 minutes”

Helpful Report

Posted 8 years ago

“It can't even load the articles mostly....forget about the pictures and videos”

Helpful Report

Posted 8 years ago

“Never spend as much as 5 pound on this draining experience, I've been with sky for a few years now and I've rang about the speed of the internet connection and I never seem to get anywhere, only sign up if you don't want to use your Internet at any time between 4 and 10! I'd rather drag my nails accross a blackboard than stay with sky what a waste of time and money!!!!!! Yes I live in a village and the Internet might not be the best at times but every day????????? I am beyond annoyed with the state of the Internet access it's 2017 and you can't put an extra gigabyte or two to speed things up......”

Helpful Report

Posted 8 years ago

sky broadband is rated 1.9 based on 146 reviews