SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 618 Reviews

14 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.6

Based on 618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total SCAM. No customer service. Impossible to change or cancel. Book directly with airlines”

Helpful Report

Posted 1 year ago

“Finally contract ended , to talk with them is no point is only time waste , scammers works in full company ... if u wanna cancel contract they will tell you so we will ring u with good deal and like this every week till u will get extra payments for that so u no cancelled on time , Internet works all day but on the night its starts to struggle to work ... when u wanna upgrade to new deal so will be cheaper then they offers u £20 extra for new deal 🤣🤣🤣 never never again with sky no any deals”

Helpful Report

Posted 1 year ago

“Terrible customer service, you can never get through on the phone, once you do get through they pass you from one person to another hold times around 40 minutes at a time. I've called to cancel my account when it came to the end of the contract, the following month they are still taking payments from my bank, another 1 hour phone call to be told they can see we called to cancel but "not sure why it hasn't been cancelled " can you call back and cancel again. They mark your experian account with late payments effecting your credit score when you call the number provided it says balance is zero and ends the call on you. The whole thing is a joke!!”

Helpful Report

Posted 1 year ago

“Lost my phone and they won’t block the sim and send me out a replacement chip without asking about 10000 stupid questions that I can’t answer as everything is on my phone THAT IS LOST and probably someone else has it by now! Trying to speak to someone there and get some sense is like talking to a brick wall! Would definitely never go with them again it’s a joke! Quick enough to take my money monthly when the service is shocking anyway and hardly works anywhere even when I’m on Wi-Fi but won’t help! ABSOLUTE JOKE DO NOT RECOMMEND at all!”

Helpful Report

Posted 2 years ago

“SHOCKING Experience with SKY Customer Services. Tried MANY TIMES to contact SKY to cancel my TV Subscription. Went on their website and waited for over an hour in a Live Chat, to try to speak with agent. No Response. Went on their website to get phone number to speak with a human being. Some numbers listed were unobtainable. others was just left hanging on the phone in ridiculously long queues. No Success. Emailed them repeatedly, without a single reply. Now received texts from a Debt collection agency, demanding monies. No phone calls. No replies. Sky are a Dirty Money Grabbing outfit simply interested in maximising profit without giving a decent level of Customer service. Shameful Outfit. Life's too short to waste of these crooks. Have been a customer for 20+ years. Not anymore. Moved to another Provider.”

Helpful Report

Posted 2 years ago

“All fine, until you try and leave. 4 calls - now trying to charge me for equipment that I have sent back and months I do not owe. Go elsewhere DO NOT buy from sky.”

Helpful Report

Posted 2 years ago

“Before contract even finished started charging nearly £20 more on top Submitted ticked with a help centre then spoke with them and totally unhelpful no consideration about anything, always was telling about about confusing t&c no interest in resolving anything. Sky Makes double contacts with different ending dates so they catch out customers and then forward much higher bills!”

Helpful Report

Posted 2 years ago

“Appalling service! We’re a large business and use Sky for our internet and phones, our phones went down last week and we reported the issue, they’ve now been down for over a week and Sky have told us they don’t know what the problem is but that we can’t do anything but wait! You are slowly destroying our business and your service is legitimately the worst I have ever experienced. No one ever calls you back, will be filing a complaint with Cisas shortly.”

Helpful Report

Posted 2 years ago

“Just nasty arrogant people. Must be a company ethic. When the time for billing came, my payment method failed due to card having been cancelled. I honestly thought I had a DD with them. So they sent me an email about it on the spot, and I immediately logged on and changed the payment method. Instead of them taking the payment right there and then, they decided to email me to tell me all is fine and that, not to worry, they would take double the amount on the next payment run. They, word for word, told me that I did not have to do anything. Then I got a blank marker on my credit score. Disgusting nasty people. Can't wait for contract to end.”

Helpful Report

Posted 2 years ago

“Sky. What a rip off. Wish I'd never cancelled Virgin Media. Not only is the broadband inferior, it's very slow, constantly failing, on and off nearly every day, at any time, and drives me mad. I moved to an area where the signal wasn't as good as my last address, less than half. I expected the price to drop, it didn't, I asked they said no. WHY??? I understand that it is not your fault I moved. I don't understand why it hasn't dropped in price, because it isn't my fault you can't even supply the lack lustre broadband you provided before. My internet is now around 26 - 32 mbps, making it slower than my mobile phone powered by 3 mobile Internet. My package was renamed to the 35 mbps package, without my permission, I am paying for the 70 mbps package, this is what should be showing on my bill, nothing else. The tv signal is also terrible. If I record anything, watch anything live it drifts in and out of signal, pixilated picture. Ruins my programme's. They even increased my package price this month. An absolute liberty. I have to put up with this until November. Then the ordeal will be over.”

Helpful Report

Posted 2 years ago

“i have been a sky customer for over 11 years and never missed my monthly payments , i asked sky why new customers are getting a much cheaper deal than i have ?? anyone joining sky get a better package at a cheap rate ? there adviser said that i am free to leave sky if i am not happy with them as they cannot improve on the new increases in June 2023 - so i contacted Virgin who offered me a full package with internet & tv & telephone etc with a 18month contract for £28.25 cheaper than sky -”

Helpful Report

Posted 2 years ago

“It’s now clear sky are fraudulently breaking the law when not telling customers their contracts are ending what next OR they have now changed their sports channels without telling customers are they above the law”

Helpful Report

Posted 2 years ago

“I do not understand why they do not give offers to existing customers. Contacted customer service and "Akshay" then increased the price of the bill to more than what we are currently paying. CANCELLED CONTRACT”

Helpful Report

Posted 2 years ago

“I didn't understand the contract rule in sky. The price revise happen at anytime .why the customer needs stay mentioned period.”

Helpful Report

Posted 2 years ago

“Don't join sky they are scammers. I went from £27 to £68. They tell you what you want to hear and then tell you when you want to cancel packagers you will be fined. Scammers!!! Avoid like the plague”

Helpful Report

Posted 2 years ago

“After 9 years of being with Sky its time to switch to Virgin after the most appalling customer service and cost increase I have ever known. Sky contract expires in April so rung up to continue exact same package as I am currently on. I was told my current deal that I am on is very good (£54 a month) but they can offer me a new deal for only £77 a month! Wow thanks Sky and thanks the sales assistant Jayashree who so kindly tried to rob me blind. So they want to give me the exact same TV channels, the exact same appalling customer service from India for an increase in monthly cost of 42.6%. Just another company trying to bankrupt the hard working and loyal customers of the UK all whilst lining their own directors and shareholders pockets. Disgraceful and should be utterly ashamed of how you treat your existing and loyal customers”

Helpful Report

Posted 2 years ago

“I have cancelled my account during the beginning of January only to find out that my account has been reinstated without my permission. The customer advisor called Kathleen was quite rude and said I must have activated it as I need my bank detail or someone else use my account to, which is ridiculous. Something they've done and trying to fault me. The first advisor mentioned it was cheeky of the person to reinstate my account, he checked the history, and saw who activated my account and said it was without me being aware. I have been calling numerous time to find out what is happening only to be forwarded to department after another. My problem has not been solved! Now I have a active account and I have to fork up the bill again!? I paid my last bill!! Waiting for management to call me, apparently a 24/hr waiting.”

Helpful Report

Posted 2 years ago

“Sky mobile will not allow you to remove parental controls, and thus access your full SIM functionality (which you have paid for), unless you have a credit card, or have a credit agreement with them. I have neither and offered a passport / mortgage documents to prove i am an adult. This back and forth via approx a dozen emails and calls resulted in sky saying its their policy and nothing can be done. I asked for it to be raised as a formal complaint to their policy / management team. This took several more emails and calls and they eventually said the complaint would be raised and then immediately marked as resolved, as nothing could be done. This is a frustrating outcome and its a silly policy that allows no way to prove your adulthood apart from essentially getting into debt via a credit card, or getting a credit agreement. Customer service was polite, but kept going in circles in an effort to simply wear you down. Pretty poor show sky!”

Helpful Report

Posted 2 years ago

“Shambolic treatment of a vulnerable lady who couldn’t afford a subscription anymore, bombarding me with threatening letters, even though I gave them all the notice required they charge me £802 now, which is let me in financial hardship and caused me. No end of suffering, avoid them like the plague there’s plenty of other great TV companies out there no wonder they are losing customers”

Helpful Report

Posted 2 years ago

“Oh dear. 22 years with Sky. Diamond VIP: none of it means a thing. I have wasted over 3 hours on the phone trying to resolve an issue started with one of their advisors putting me into an unsuitable contract. I’m afraid our relationship is over and I am now referring the matter to small claims court. I am not sure why they now have such an unreliable customer service team. The representatives all appear very helpful but promises of return calls fail to materialise and undertakings to offer a resolution are not honoured. I would urge anyone with similar issues to take legal action to at least air the matter.”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 618 reviews