SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 740 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““The [refunding team/service] went above and beyond to help me recover my lost items. Their exceptional service and commitment to achieving results left me speechless. They handled everything with efficiency and care, making the entire experience seamless. I am so appreciative of their hard work and will continue to share their name with anyone who needs reliable, top-tier assistance. Thank you for everything! W-h-a -ts -A-p-p : ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

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Posted 1 year ago

“I can’t stress how poor the service I have received from the Sky Team. Went to purchase broadband and Sky Q to which I received Sky Stream. When calling to raise the mistake, the relevant consultant made another account on my name for Sky Q without cancelling the Stream and broadband account to claim another sale but leave me charging for 2 accounts. After being charged and looking to solve the problem, no compensation has been given apart from a pathetic apology. I know have to wait 2 months for this to be installed and it will be 3 months without any service to which I have been searching for. If you can find an alternative I would and not be with this company.”

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Posted 1 year ago

“Féd up with hanging on listening to awful music for almost an hour. Have spoken to customer services twice who can’t help me and have been put through to reduce/ contract dept who are not answering or are too busy to answer. Perhaps if there’s a waiting time given that would help.”

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Posted 1 year ago

“Never go with sky”

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Posted 1 year ago

“It's a very cheaply made phone and I would not recommend it to anyone i rate it a negative 10.”

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Posted 1 year ago

“I am writing to express my extreme disappointment and frustration with my recent experience with your services. As a loyal Sky customer for the past five years, I have always expected a high level of service and fair treatment. I recently returned from a trip to Brazil and was shocked to discover that my account had been terminated and I was charged a staggering £145 twice for 90MB of data each. This data was used while my phone was on roaming, and I was completely unaware of the exorbitant charges. To make matters worse, I was initially informed that I would receive a free tablet as part of my plan. However, upon closer inspection, I realized that the tablet was not actually free and would require me to pay a monthly fee for four years. This is unacceptable, especially considering the poor quality and slow performance of the device. I have attempted to reinstate my service and have offered to make monthly payments to cover the outstanding charges. However, I have been met with resistance and have been unable to resolve this issue. I am deeply troubled by the deceptive practices and poor customer service I have experienced. I urge you to investigate this matter thoroughly and take immediate action to rectify the situation.”

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Posted 1 year ago

“SKY shut down our reception while we were on summer vacation - tv down for around 15 to 20 days. I'm sure you have some good excuses and l would love to hear them.”

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Posted 1 year ago

“I joined this company in September 2021 investing $15k .I earned constantly and could upgrade to the $25k pack and then to the $50k . After trading and making so much profit, withdrawals suddenly became very difficult. It says on their website that fund withdrawals will take around 3 days. I messaged support but no positive response until August 2023, I recovered my money with the help of a triangulation expert.supreme recovery is the best tech expert you need to help you recover your scammed or lost funds. They can be contact on email :𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 WhatsApp +54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 1 year ago

“I have had an ongoing issue with sky broadband and landline since the start of September 2024. I have had 2 Openreach engineers out. The last engineer said I needed a new router. I spoke to a representative today as not had internet or phone line all day. I was told I hadn’t told them there was still an issue. Err excuse me but if the engineer said it was a router and I haven’t been sent a replacement, how would the problem be solved. Absolute joke Sky Customer Services.”

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Posted 1 year ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 1 year ago

“My contract was up to end and I let them know month ealier, I changin for new company. They charge me after that for the month when I already wasn't with them and now I'm waiting 5 weeks for my own money back. They didn't contact with me and keep my money in they pocket illegal.”

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Posted 1 year ago

“Engineer come to my house asked me to clear the space where he needed to work the went outside (as he claimed would start from) the took off and updated the system saying I was at home Now I have to wait until the next appointment and when I call sky they said only could Sonia arrange another appointment Very disappointed”

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Posted 1 year ago

“I'm apparently a vip customer yet sky have been charging me for sky cinema which I never asked for and didn't use, when I contacted them they said it was up to me to cancel! I never asked for it in the first place! Sky are rubbish from broadband to mobile and tv, I've had issues with all of them..never again!”

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Posted 1 year ago

“I have been a Sky customer for almost 30 years and very loyal to the company with multiple services with them. Just over a year ago I had issues during a telephone call during which I was spoken to very rudely and then cut off. I called back quite upset as I had been basically told I was stupid as I didn’t know how to re connect my broadband, which was a new subscription but we had no service at all. After speaking to another helpful advisor it was confirmed there was little signal in my house despite being assured there was prior to cancelling my broadband with BT. Since then I have gradually cancelled all my services, 3 mobile phones, my broadband and phone line and finally today my TV. On every occasion I struggled to cancel and was initially spoken to rudely or had my call cut off. Today when I called to cancel the final part of my whole subscription the TV. Ten minutes into the call , the help desk worker was still trying to say I couldn’t cancel and I needed to phone at the end of the month for better deals as I was silly to leave after almost 30 years! I politely explained I wanted to leave due to previous issues so he cut me off. I called back and got a very helpful man who apologised and cancelled the subscription in two minutes proving to me that the previous person was either lying or has little knowledge in this area. The different levels of customer service with Sky is shocking and the reason I have cancelled my whole subscription over the last 18 months as allowed for contractual reasons.”

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Posted 1 year ago

“I was conned into paying more for a better Wi-Fi connection. Guess what? It’s actually worse! I phoned to complain and was told there was nothing else to be done. Also, I couldn’t get out of my 18 month contract unless I paid a fee. Never going to use Sky again. When my contract expires I will go elsewhere.”

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Posted 1 year ago

“Absolutely terrible you are watching a programe go to the toilet come bk and it has gone of and you can't retrieve it have no idea why it has gone but has done this on a daily basis since we have got this am so disgusted with the service and comment at bottom add bottom like to add photo well that would be great if we could actually see a full program lol”

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Posted 1 year ago

“I am writing to express my dissatisfaction with the Sky Service pay-per-view service. I purchased a one-week subscription with the expectation of being able to view the Sky Sport NBA basketball Olympic games, but I was unable to access any of the footage, including highlights. Despite my repeated requests for a refund, Sky has ignored my emails and refused to acknowledge my situation. I feel that I have been misled and am disappointed with the lack of customer service I have received. I will not be using Sky Service again and would advise others to consider alternative options for pay-per-view services.”

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Posted 1 year ago

“I had the worst experience with sky I was was a loyal customer paying all my bills in time I called for home move and I spent 3 months without internet waiting for the engineer to arrive and without any update I had to call time and again and would talk to different people telling you different things the worst part I didn’t have any service yet my they kept on taking direct debit from my account and made a mistake of taking a payment which I was not supposed to pay I got so frustrated to the point of cancelling the service but kept receiving threats to pay an amount for early cancellation fee which I did pay they charged the package without my knowledge causing my family to starve because direct debit was being taken it is a lie that they record cause for monitoring purposes sky is so bad to their customers I have never been stressed with a service provider like I am with Sky. I wish no one will experience what I experienced with Sky because its not fair to treat your customers like that”

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Posted 1 year ago

“I signed a contract for Sky Wifi and Sky TV for 18 months at 32€. if i want to change the contract or leave i had to pay a huge penalty. instead after 10 months, i realized they are charging me 43€/month. called them and asked why is there a difference of 11€ and i was told, well we increased the price of SKY TV. i told them but i already have a blocked signed contract for 18 months and its only 11 months and any change in the current contract is subjected to a penality on my side. how can you change the costs and change a running contract. reply was, well its in our terms and conditions (that 300 pager you sign because its humanly impossible to read every word). ill have to pay now increased price for the rest of y contract and will leave SKY and WILL NEVER EVER COME BACK! choose another provider. SKY is not only not transparent, they are not fair and there service is terrible.”

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Posted 1 year ago

“Zero skill to solve issues”

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Posted 1 year ago

SKY is rated 1.6 based on 740 reviews