SKY Reviews

Name: SKY
Rating: 1.58

1.6 Rating 654 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training. Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised. Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”

Helpful Report

Posted 1 year ago

“Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and a cancellation fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was having none of it and kept insisting I pay the fee. He was rude throughout and began accusing me of shouting. I tried explaining I had a disability due to partial deafness and am registered disabled. It’s why I seem to have a loud tone and talk louder than other people. He didn’t seem to care. He continued talking down to me and I could be wrong, but I felt he also spoke down to me due to my racial origin. Finally my husband intervened and took over the call as I was so upset. He tried talking to the CS agent but was told rudely he didn’t want to talk to my husband. I then gave permission for him to speak on my behalf the CS agent again instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. He seemed to talk down to him, making it clear he wasn’t interested in what my husband had to say. My husband, astounded, turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which the CS agent then began ranting and shouting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want.”

Helpful Report

Posted 1 year ago

“Prices flying up, tried to ring sky on a no.of different phone numbers which took me round in circles. Eventually got through, and after a long conversation about the prices and was not happy about paying them, told it was because I was out of contract. The lady whom I was speaking to said to hold the line and never got back to me leaving me hanging on the phone which has probably cost me! Rung again got through to customer services a nice gentleman came on and said a reduction of only £16 could be applied. Not enough!! the bill per month is more than my gas and electric per month. Ridiculous! I said I wanted to cancel all my sky where the reply was you have to ring customer services. What on earth! He gave me a no. To ring which I told him does not work so got no where after three hour searching on internet. Unhelpful, expensive and misleading. Didn't even want to give 1 star. Probably not helping the elderly or vulnerable.”

Helpful Report

Posted 1 year ago

“regional manager Hannah Whalley is a vile untrustworthy person and can go to hell, rat.”

Helpful Report

Posted 1 year ago

“I signed up to an 18 Sky broadband contract with Sky in March 2023 for £25 per month, after my first bill they increase the contract price without warning to £29 per month, at this time their website was offering the same deal at£27 per month. In August 2023 they increase my bill to £39.50 without warning! A whopping 58.5% increase from the £25 contract I signed up to 6 month's earlier. No explanation of this price increase, no warning, nothing! I've studied my bill their isn't any additional charges added for services not included just the"superfast broadband" package I originally signed up to priced at £25 per month. I have contacted Sky customer service about this & they couldn't care less! The only response I get is... Price increase from April 23. How can they legally sell me a 18 contract with a price increase after the first 30 days without a minimum period of notice or any form of warning? How can they legally increase my bill by 58% within the first 6 months of my contract? Again without warning. The customer service reply to this part of my complaint, Sky chose to completely ignore the 58% price increase! No response! My future bill from April 2024 will be £43.50 per month! the same deal currently advertised on your website for £27 per month (March 24) that's a price rise increase of 61% on my contact 12 months in to my 18 month contract. This will be challenged legally! Your customer service response is disgusting! Your company are acting illegaly!”

Helpful Report

Posted 1 year ago

“Downgraded my package to broadband only,but Sky continued to overcharge me for a Sky signature package.The customer service is disgraceful they keep transferring you a highly level as they put it,eight different staff in total and then comes the threatening emails and letters.Yesterday I tried to speak with customer services only to find I would have to reactivate my account in order to do some,not worthy of a one star rating.”

Helpful Report

Posted 1 year ago

“We was in contract with my partners iPhone 11 and wanted to upgrade to something newer. Was going to port the number but a very nice person at sky said we will se if we can match the deal with EE or even better it !!! He did so we agreed on the contract and as a bonus traded our old phone in. (This is where they caught us out) We sent back the phone in a PRE-PAID BOX BEWARE !!! The boxes seem to be known by unscrupulous people as the boxes with the phones in go missing hence you then have to pay the trade in value that’s been credited to your contract!! But then you’ve to try and justify your innocence of posting said item. On asking for reprints of postage at the post office and explaining what’s happened the reason why I requested it they said “your joking your not the first” !!! It seems it’s common problem with the service. I’ve endured over the last 3 weeks so much time and stress with the issue & ringing at unsociable hours it’s got to the stage I’ve ended up just paying for the iPhone 11 just to stop the calls but wished I’d ported to EE !!! Beware!!!”

Helpful Report

Posted 1 year ago

“Sky cancelled our contract,without us knowing,saying that it had expired. The first we knew ,was when we could not get anything on the tv! On contact with sky,we have reluctantly renewed our contract .The girl told us we would pay a certain amount for 18 months,and that the increase that sky are imposing on everyone in April,will NOT affect the figure she gave us.When checking on our future bills on our tvaccount,we noted a 12 pound increase on our broadband,commencing in April. Having complained,the sky rep said his hands were tied,and that was what we will have to pay in the future. I feel the Sky reps have what seems......I DONT CARE FOR THE CUSTOMER ....attitude. Consequently I would never recommend sky to anyone.”

Helpful Report

Posted 1 year ago

“My internet is so bad it's worse then a pig pooping on Ur white bed sheets”

Helpful Report

Posted 1 year ago

“100% Genuine review here! Left my contract early as I moved to an area that Sky couldn't provide the same service. After speaking to an advisor, I was advised of my last bill & last payment date. I was charged again after this last payment date due to their administration error. I've been chasing for a refund since the 2nd Feb. Everytime I call they tell me to call back a week later so they can process a manual refund. A week after 2nd Feb, I was advised to call back 10th March for a manual refund. Would not recommend at all - they will screw you out of money one way or a other!”

Helpful Report

Posted 1 year ago

“If i could it give it minus stars i would. The most awful wifi ever. Horrible coverage no matter where the wifi box is. We’ve been paying a big package for the internet speed to be wack? I have never in my life seen such bad wifi”

Helpful Report

Posted 1 year ago

“Sky Q constantly disconnects from the internet at random times requiring resetting every box in the house twice, wait half an hour and something might happen. Looses app settings, deleted accounts. Worse than useless.”

Helpful Report

Posted 1 year ago

“Absolutely conned. I came to the end of the subscription, I told sky I wasn't renewing my contract, they went on to keep it activated and then had the cheek to give me a bill. Would nor recommend them at all. If you have elderly parents etc make sure they aren't being conned also.”

Helpful Report

Posted 1 year ago

“I was told back in November my bill will be £39 and it went up to £46 I have to ring them to remind them..I think they just take what they want and not listen to the customer cancelling is my next option!”

Helpful Report

Posted 1 year ago

“Where do I start! Contracted to Sky broadband for £23, only enjoyed this tariff rate for 2 months when my price went up to £28 per month. Wind forward to 18 months later. Sky advise contract will expire 27 January. No additional information regarding serving notice to cancel broadband contract, which ironically was due to expire anyway. Nevertheless, I call Sky out of courtesy to make them aware of my intentions to go with another broadband provider. I'm assured my wishes have been noted and no outstanding balance on account. 3 days later I receive email notifying me that payment could not be taken and this would lead to late fees incurred. I try calling Sky to understand why payment is required for a service that is due to expire on existing contract. Learn after being pushed from pillar to post 3 hours later that apparently there's no record of my call informing of moving on. In fact despite not being in contract, Sky require 14 days notice to cancel a contract that actually doesn't exist! Then I get informed that my service will be kept live until 7 February. Incidentally at a cost of £45.50 a month, even though I have also been charged in advance up to the 31st January for a contract that expired 3 days before. I raise a complaint and are assured this would be looked into. I also email customer service and receive automated response notifying me that complaints are no longer handled via the route I used, even though that was the email address given to me by the Sky operator. I'm advised by the automated response to lodge a complaint online. I proceed to do that. 48 hours later I receive 2 emails 5 hours apart advising that Sky have tried to call me without success (utter lie!) and my complaint has been put into resolve and case closed! To say this is a complete joke is putting it mildly. Anyway, I have escalated my issue to their regulator, meantime I am still receiving chase emails for payment on a service I have not requested. I will never take up a Sky service ever again. Consumers be warned!!”

Helpful Report

Posted 1 year ago

“I spent two hours on the phone with sky mobile so I could return the phone and they gave me another one for the same monthly price and they simply don't want to offer me the same price they say the offer no longer exists, when I'm in my first days and the phone has problems”

Helpful Report

Posted 1 year ago

“A GREAT BIG CON - Sky is very sneaky when you cancel your services. If you go to another provider they only cancel the broadband and leave TV and netflix running so you only find this out when you are billed the following month and then no one will talk to you until you pay the bill. This happened 2 months in a row as the first time the person I spoke to didn't cancel my services as requested. When I finally spoke to the very uncaring person the 2nd month he also lied as I asked specifically if everything including Netflix was cancelled and he cleverly said yes, check your email. On checking I did see I had to contact netflix direct, so again very un clear and deceiptful. At point of writing this I still dont know if the tv boxes I returned in November will be ackowledged against my account as Ive just been asked to return all boxes even though i told the unhelpful man that they were already with sky.”

Helpful Report

Posted 1 year ago

“Sky TV NZ has the worse search engine ever absolutely terrible. I knew there was darts on but the search engine found no matches when I found the program was currently playing and was also playing live the following day”

Helpful Report

Posted 1 year ago

“Terrible service, the equipment developed a fault while still in contract, there was no attempt made by sky to fix it, but they did offer me to pay extra if I'd like to get out of contract because thier equipment is faulty..... shocking!!”

Helpful Report

Posted 1 year ago

“Sky are a bunch of thieves. Sent an engineer last year who couldn’t do his job due to health and safety. They had money taken out my account which I thought was a very big jump in price of the broadband I was using. I am now moving home to find out that they were charging me for Sky TV which I never had. Now they can’t refund me because I asked for the sky tv which they did not complete.”

Helpful Report

Posted 1 year ago

SKY is rated 1.6 based on 654 reviews