SKY Reviews

Name: SKY
Rating: 1.62

1.6 Rating 507 Reviews

14 %

of reviewers recommend SKY

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Metrics

1.6

Based on 507 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, unhelpful, refusal to fix poor service”

Helpful Report

Posted 1 year ago

“Just keeping it short and simple terrible internet basically just giving them free money because the internet they provide is constantly never working I’ve being with nearly ever company and sky is by far the worst AVOID”

Helpful Report

Posted 1 year ago

“I have to give a star to write a review but I wouldn’t even give that! Sky stream with remotes that don’t work and is known to sky and what do they do.. false promises that my remote since 12th November! I now have 2 broken remotes and still not 1 has arrived! Been passed to escalations and all they say is they agree the service is appalling and apologise.. that’s no good to me when I can’t watch sky! 4 weeks on Saturday.. I got told to not go with virgin.. I wish someone told me not to go with sky either as I never would have if I had known I was dealing with this and the terrible customer service they have provided to date! Shambles to say the least!!!”

Helpful Report

Posted 1 year ago

“Absolutely descusting rude and disrespectful customer service rip off aswell would never get sky not worth the money at all there tv is so boaring and not worth the money repeated shows all time over charged rubbish fire stick would be more interesting don’t get drawn in by sky glass aswell just another rip off gadget. Money grabbing horrible firm I hope they go into liquidation asap with there tacky dishes and there high prises 👎🏻 you get harassed to upgrade 24/7 there’s more better things to spend you hard earned cash on I rate sky minus 0 out of 10”

Helpful Report

Posted 1 year ago

“all i need is to add a new sky box to my account and i was told it would cost £100 pounds and the man on the there end was so rude this name is NETESH he said he was a manager i will not be with sky for much longer.”

Helpful Report

Posted 1 year ago

“I took a sky glass tv together with broadband and sky TV package. At the time of the deal over the telephone with sky I was promised £100 prepaid Mastercard as a gift which would reach me after 45 days !! I have been calling Sky and as always I have been put through to nearly 5 members of staff without getting anywhere.. finally I was passed on to David who after nearly 1 hr over the phone to tell me that that deal was never there 🙃 and I won't be getting it. ,"END OF :!! He said. Well guys if you think going to sky think twice. 🤔 once my contract is finished I am done with these thieves ..”

Helpful Report

Posted 1 year ago

“Mis sold in first place Had to chase call review to clarify Poor picture quality No promised pucks sent Replacement service from Sky was £20 more per month ! Rubbish !!”

Helpful Report

Posted 1 year ago

“2 months to fix problems 2 weeks to get engineer Still not fixed Half hour on phone 2 more weeks for next engineer If router .. one more week to deliver ( learn from Amazon) Sky your prices are always going up as your service goes down Time after years considering leaving”

Helpful Report

Posted 1 year ago

“This is the worst broadband and company so far. They will charge you for service you are not enjoying. My broadband is not working and they said I would have to wait for when the engineer will be available and I will still have to pay for the period the broadband is not working. And they agreed the fault is from their side. I will never advise anyone to subscribe to sky”

Helpful Report

Posted 1 year ago

“Awful, awful new customer experience. I went for a Sky Q and gigabit fibre broadband on 24 October and the broadband installation was scheduled on 7 Nov and the sky Q engineer for the sky box install on 8 Nov, which is 15 and 16 days respectively. On the 5th Nov I had an evening email to say there was a problem with my broadband install so when I eventually got through to customer services they said Openreach had reject d the transfer of the line to Sky, but not given a reason why. I pressed for them to contact Openreach to Understand why (in case something needs to be resolved for this to go ahead) but instead I just got brushed off with “we probably think it’s for the reason” and it was then rebooked for 21 November (to which may be cancelled again as they have not provided a reason as to why it was cancelled in the first instance). On 8th Nov (today), an engineer came out to ‘install’ my sky Q box. After about 2 minutes of being in the property I was told that I needed a special engineer to come out and put a special box in the communal electric cupboard (it’s an apartment block). The ‘special’ engineer has now been rebooked for the 27th November. No apology, no let’s try and see if we can get this done sooner, just nonchalant responses. Having high bandwidth is imperative for my job and now I’m paying a fortune for a mini hub from EE that isn’t even remotely sufficient. So in summary I’m waiting 28 days for my broadband install (which may or may not go ahead) and 34 days for my Sky Q box to be installed. This is a new customer experience; I truly dread the ongoing customer experience; I’m not sure if I’ll even make it out of the cool-down period without cancelling at this rate”

Helpful Report

Posted 1 year ago

“very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me. My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. i have reported the issue to sky but unfortunately they never sorted the problem. on sky help forum every body is complain about the same problem https://helpforum.sky.com/t5/Talk/Call-divert-not-working/m-p/4145706. so now i decided to move to another service provider.”

Helpful Report

Posted 1 year ago

“Tenuous connection. Even when it decided to connect, it refused to stay connected for long. Low quality download speed for games, cannot connect to online games for a reasonable amount of time.”

Helpful Report

Posted 1 year ago

“My parents pay €80 euros a month for sky, it’s nothing but repeats and old shows, for every 15 minutes of tv there’s at least 5 minutes of adds, as if paying €80 per month isn’t enough. Customer care line won’t answer the phone, we cancelled the standing order and then they rang back within half a day! Horrible company”

Helpful Report

Posted 1 year ago

“Went on to sky vip app on my q box today to find an offer of sky multi room for £3 a month. Decided to take advantage of it and ordered on screen via the offer page. Then checked my account for order status only to find they are charging me £8 a month!!! Rang them up to ask them to sort it out and they said there had never been an offer for this and basically called me a liar!!! Absolute thieving offensive scum bags!!!”

Helpful Report

Posted 1 year ago

“TV installation engineer did not turn up on scheduled visit 30/09/22 @ 2.15pm. Received text message from Sky shortly afterwards informing me that the engineer could not 'gain access'. Engineer is a complete liar. No attempt made. Family was at home waiting for him all day. Plenty of parking available at front, side, rear and opposite tye road from our terraced house at shopping car park! Overseas customer service don't help. Waste of time, energy, money wasted from booking time off work, stress inducing as a new customer. Welcome to Sky.....”

Helpful Report

Posted 1 year ago

“Sky says you can upgrade so I did they said my phone is worth £162.50 so when I get my new phone they then decide that the pixels on the inside have burned on to the screen so it's only worth half £81.25 exactly half so I asked to return my mobile and in the same condition they received it there was no screen protector or cover. I find it amazing that on the sky forum this has happened to so many people.but there was nothing wrong with the phone I have it back and working fine but still not received anything to send this phone back so Monday I am cancelling my direct debit so there not getting paid for the other phone there charging me.”

Helpful Report

Posted 1 year ago

“On 21ST May I was contacted by a SKY Advisor Faz who negotiated a sky package with me to commence following an engineer visit 10th June 2022. The Engineer failed to turn up, so I phoned a SKY Advisor Ron. Eventually I was given a new date for the 1st of July for an Engineer. On the 1st of July the Engineer failed in his attempt to put the Fibre cable from my house to the exchange across from my drive. I contacted SKY and was told the civil team were required and the dig would be completed 15th July. The civil team did not turn up obviously not completing any work. On the 13th of July my SKY Broadband was disconnected. I phoned SKY and was informed it would be reported and then fixed within 72hrs. After 24hrs I phoned again and told the Advisor that I felt it was not going to be repaired. The Advisor said they could not escalate to a BT Engineer until 72hrs had passed. 72hrs passed and still no broadband as predicted! My family’s 3 x mobile phones data had expired due to no Internet. Had to change provider so we could afford more Gigs to carry on work, banking, communication etc plus my daughter has a disability and relies on broadband a great deal for her wellbeing! All SKY Advisors I spoke to; Ron, Pamela, Bethany, Martin, Sean, Karen, Darren, Stuart, Ian, Albert, Tracy, Sarah I spoke with to try and establish when I was to get my broadband connected but all failed to call me back when promised to update me. I had to make the calls and all those I spoke to lied with their response regarding what was happening including the sympathy with the horrendous treatment I was receiving. In particular 2 Managers Sarah and David refused to call me back as it was below their paygrade! I continued to phone again and again but was continually given false information and false completion dates, including one date which could not happen as Open reach were on strike. I asked on three occasions to have my old broadband reconnected and was told by Advisors that the decision by their Line Mangers was no! The new installation had to be completed and they would not permit the original broadband to be reinstated. As mentioned before nobody is able to speak to a SKY Manager regarding their decisions as it is below the said Managers pay-grade to speak to a customer. At a complete loss as to what to do and to prevent myself becoming ill with the stress dealing with the pressures of no Broadband and disgusting customer service, I took the decision to let it take its course. Having received no updates obviously not being able to view your account and messages online does not help and SKYs policy of phoning you but only letting your phone ring twice before hanging up (just to say they tried to call you) then sending a pointless message, eventually the civil team did their repair and I was connected 13th September 2022, 3 months later. Bear in mind I have been paying my SKY subscription at the higher pre negotiated price all this time and I have had no Broadband/ Internet, no telephone landline, no internet, no SKY TV, no catch up, no Netflix, no Amazon Prime (all paid for), no account access, not able to use any smart controls, no TV access in any other room, change of mobile provider, new contract cost, stayed in on 4 occasion for Open-Reach, I had a call (2 rings) and message left 2 days ago and the Advisor told me my complaint was closed and my refund calculated had been sent to her Manager for approval. I phoned again today as I was told my complaint would stay open and compensation discussed with me at the end of the saga. I am aware now my complaint against all the Advisors who were shockingly dishonest will be dealt with by themselves. So, to make this clear; you commit a crime, get caught then go to court, judge and sentence yourself!! Finally, Leanne informs me I have been compensated £75 for my loss. So, for anyone looking at joining SKY, be assured of their incredible customer service!!!”

Helpful Report

Posted 1 year ago

“Generally one of the worst Internet providers I've had, even talk talk come better than this and I was with them for 10 years+ literally can't even connect to the Internet got booted from my online game too its constantly slow I'm constantly battling with the net to get on and I only have 4 things connected to my Internet it's a joke I want a reduction on my bill because you are quick to take money but provide me with scraps of Internet and its not on I will be phoning in the morning and I will be cussing mad too so just be prepared for a heated conversation in the morning just saying”

Helpful Report

Posted 1 year ago

“After 2 months waiting time the Sky engineer supposed to install it, cancelled the installation as he couldn’t find parking.”

Helpful Report

Posted 1 year ago

“Hideous! We were clients for 16 years. We were accused of not paying our final bill and threatened with debt collection even though proof of payment the month prior has been provided. Secondly, we live in the countryside and were told we had to make a special trip well out of our way to drive into Christchurch to drop off the decoder. Goodness knows why it can’t be posted. This was never mentioned in the original agreement signed, they have staff in our district every second week and they’ve been awkward and spiteful during the closure of our account. Worst business we’ve ever dealt with!”

Helpful Report

Posted 1 year ago

SKY is rated 1.6 based on 507 reviews