SKY Reviews

Name: SKY
Rating: 1.63

1.6 Rating 549 Reviews

15 %

of reviewers recommend SKY

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1.6

Based on 549 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for a refund since December last and when I phone I get lied to”

Helpful Report

Posted 7 months ago

“Absolute dire company, they just ignore your concerns or complaints Sky seems to be only staffed by cowboys and Indians these days”

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Posted 7 months ago

“Fast reliable Broadband, great TV reception, good customer service Helpful and friendly, 23 years a customer and they have never let me down.”

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Posted 7 months ago

“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across someone who can actually help Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised.all working from home took 5 hours been with sky 20 years contract up in june and i will never go back shocking service from Ewan based in Glasgow a incompetent ignorant person who works from home Kemi is his manager i spoke to her and she put me through to him so bad go elsewhere whats happened to sky !!!!!!!!!!!!!! Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”

Helpful Report

Posted 7 months ago

“Terrible have not received my voucher code from gift cloud bank and I I have contacted sky numerous times they are not prepared to look into it. Worse service I have experienced”

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Posted 7 months ago

“Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years. I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over. Since we moved to broadband, our mobile subs AND TV subs went up this week. I am going to seek legal action. When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail. STAY AWAY from this incompetent company.”

Helpful Report

Posted 7 months ago

“Haven’t had Sky working for the last week. Sky finally send a Sky technician who arrived late and had one look at the single story roof and can’t be bothered pulling out his ladder so says he has to reschedule for sometime during the week as he needs two men to do this job. Sky unit has only been in for 3 months and it only took one person to get on a ladder and set it all up. Indian technician couldn’t be stuffed doing the job and has fibbed it off. Sky please don’t send people who can’t be bothered to service your units as they give your company a very bad name.”

Helpful Report

Posted 7 months ago

“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training. Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised. Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”

Helpful Report

Posted 7 months ago

“Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and a cancellation fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was having none of it and kept insisting I pay the fee. He was rude throughout and began accusing me of shouting. I tried explaining I had a disability due to partial deafness and am registered disabled. It’s why I seem to have a loud tone and talk louder than other people. He didn’t seem to care. He continued talking down to me and I could be wrong, but I felt he also spoke down to me due to my racial origin. Finally my husband intervened and took over the call as I was so upset. He tried talking to the CS agent but was told rudely he didn’t want to talk to my husband. I then gave permission for him to speak on my behalf the CS agent again instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. He seemed to talk down to him, making it clear he wasn’t interested in what my husband had to say. My husband, astounded, turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which the CS agent then began ranting and shouting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want.”

Helpful Report

Posted 7 months ago

“Prices flying up, tried to ring sky on a no.of different phone numbers which took me round in circles. Eventually got through, and after a long conversation about the prices and was not happy about paying them, told it was because I was out of contract. The lady whom I was speaking to said to hold the line and never got back to me leaving me hanging on the phone which has probably cost me! Rung again got through to customer services a nice gentleman came on and said a reduction of only £16 could be applied. Not enough!! the bill per month is more than my gas and electric per month. Ridiculous! I said I wanted to cancel all my sky where the reply was you have to ring customer services. What on earth! He gave me a no. To ring which I told him does not work so got no where after three hour searching on internet. Unhelpful, expensive and misleading. Didn't even want to give 1 star. Probably not helping the elderly or vulnerable.”

Helpful Report

Posted 7 months ago

“regional manager Hannah Whalley is a vile untrustworthy person and can go to hell, rat.”

Helpful Report

Posted 7 months ago

“I signed up to an 18 Sky broadband contract with Sky in March 2023 for £25 per month, after my first bill they increase the contract price without warning to £29 per month, at this time their website was offering the same deal at£27 per month. In August 2023 they increase my bill to £39.50 without warning! A whopping 58.5% increase from the £25 contract I signed up to 6 month's earlier. No explanation of this price increase, no warning, nothing! I've studied my bill their isn't any additional charges added for services not included just the"superfast broadband" package I originally signed up to priced at £25 per month. I have contacted Sky customer service about this & they couldn't care less! The only response I get is... Price increase from April 23. How can they legally sell me a 18 contract with a price increase after the first 30 days without a minimum period of notice or any form of warning? How can they legally increase my bill by 58% within the first 6 months of my contract? Again without warning. The customer service reply to this part of my complaint, Sky chose to completely ignore the 58% price increase! No response! My future bill from April 2024 will be £43.50 per month! the same deal currently advertised on your website for £27 per month (March 24) that's a price rise increase of 61% on my contact 12 months in to my 18 month contract. This will be challenged legally! Your customer service response is disgusting! Your company are acting illegaly!”

Helpful Report

Posted 7 months ago

“Downgraded my package to broadband only,but Sky continued to overcharge me for a Sky signature package.The customer service is disgraceful they keep transferring you a highly level as they put it,eight different staff in total and then comes the threatening emails and letters.Yesterday I tried to speak with customer services only to find I would have to reactivate my account in order to do some,not worthy of a one star rating.”

Helpful Report

Posted 7 months ago

“We was in contract with my partners iPhone 11 and wanted to upgrade to something newer. Was going to port the number but a very nice person at sky said we will se if we can match the deal with EE or even better it !!! He did so we agreed on the contract and as a bonus traded our old phone in. (This is where they caught us out) We sent back the phone in a PRE-PAID BOX BEWARE !!! The boxes seem to be known by unscrupulous people as the boxes with the phones in go missing hence you then have to pay the trade in value that’s been credited to your contract!! But then you’ve to try and justify your innocence of posting said item. On asking for reprints of postage at the post office and explaining what’s happened the reason why I requested it they said “your joking your not the first” !!! It seems it’s common problem with the service. I’ve endured over the last 3 weeks so much time and stress with the issue & ringing at unsociable hours it’s got to the stage I’ve ended up just paying for the iPhone 11 just to stop the calls but wished I’d ported to EE !!! Beware!!!”

Helpful Report

Posted 7 months ago

“Sky cancelled our contract,without us knowing,saying that it had expired. The first we knew ,was when we could not get anything on the tv! On contact with sky,we have reluctantly renewed our contract .The girl told us we would pay a certain amount for 18 months,and that the increase that sky are imposing on everyone in April,will NOT affect the figure she gave us.When checking on our future bills on our tvaccount,we noted a 12 pound increase on our broadband,commencing in April. Having complained,the sky rep said his hands were tied,and that was what we will have to pay in the future. I feel the Sky reps have what seems......I DONT CARE FOR THE CUSTOMER ....attitude. Consequently I would never recommend sky to anyone.”

Helpful Report

Posted 7 months ago

“My internet is so bad it's worse then a pig pooping on Ur white bed sheets”

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Posted 7 months ago

“100% Genuine review here! Left my contract early as I moved to an area that Sky couldn't provide the same service. After speaking to an advisor, I was advised of my last bill & last payment date. I was charged again after this last payment date due to their administration error. I've been chasing for a refund since the 2nd Feb. Everytime I call they tell me to call back a week later so they can process a manual refund. A week after 2nd Feb, I was advised to call back 10th March for a manual refund. Would not recommend at all - they will screw you out of money one way or a other!”

Helpful Report

Posted 7 months ago

“If i could it give it minus stars i would. The most awful wifi ever. Horrible coverage no matter where the wifi box is. We’ve been paying a big package for the internet speed to be wack? I have never in my life seen such bad wifi”

Helpful Report

Posted 7 months ago

“Sky Q constantly disconnects from the internet at random times requiring resetting every box in the house twice, wait half an hour and something might happen. Looses app settings, deleted accounts. Worse than useless.”

Helpful Report

Posted 7 months ago

“Absolutely conned. I came to the end of the subscription, I told sky I wasn't renewing my contract, they went on to keep it activated and then had the cheek to give me a bill. Would nor recommend them at all. If you have elderly parents etc make sure they aren't being conned also.”

Helpful Report

Posted 8 months ago

SKY is rated 1.6 based on 549 reviews